Archived and Closed
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1. Sent email to Support via "Contact Us" on Exede website.
2. In this email, described my problem (a billing/credit issue).
3. Support wrote back saying, oh, I looked at it, we did it right, and closed the ticket.
4. If Support had actually READ the email, they would have picked up on the problem right away. Duh.
5. Can't reply to that email any more because they closed the ticket.
6. Had to submit new ticket by going BACK to the "Contact Us" page and filling all the info in again. What a hassle!
How about some courtesy, such as here's what we think is the solution, if we don't hear back from you in 48 hours or so we will close the ticket? How about just a default of waiting a week or a day or two before closing tickets?
2. In this email, described my problem (a billing/credit issue).
3. Support wrote back saying, oh, I looked at it, we did it right, and closed the ticket.
4. If Support had actually READ the email, they would have picked up on the problem right away. Duh.
5. Can't reply to that email any more because they closed the ticket.
6. Had to submit new ticket by going BACK to the "Contact Us" page and filling all the info in again. What a hassle!
How about some courtesy, such as here's what we think is the solution, if we don't hear back from you in 48 hours or so we will close the ticket? How about just a default of waiting a week or a day or two before closing tickets?
HMC1940