Does anyone know how many residential customers subscribe to Viasat?

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There are 12,789 members of this forum, according to the forum first page.
Has anyone read or know the total number of residential subscribers on VS1 and VS2?
I am trying to gauge how representative this forum is for all Viasat residential customers.
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MEM

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Posted 2 years ago

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Jim16

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Here we go....
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MEM

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I do not understand your response. What are you trying to say?
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Jim16

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It's been done before. You're going to come up with some mathematical clap trap
to try and prove your gripe with Viasat.  Been done before.  Here we go.... 
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MEM

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Wow, you must have supernatural powers to claim to know what my purpace is.
You are wrong.
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Martin Seebach

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Barrier B gone 
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Martin Seebach

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Nothing like a bird to wake you up.
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Old Labs (VS1-329-L12FZ)

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At the close of the third quarter of fiscal year 2018, the overall number of residential subscribers was approximately 577,000 down from a high of somewhere around 697,000 dome some two years ago.

New numbers will be available with tomorrow's Q4 2018 Viasat Earnings Conference Call and should give us some idea whether the attrition continues or whether Viasat-2 has stemmed the tide - however, Viasat's strategy, like many, has been to maximize average revenue per user (ARPU) not necessarily maximize number of users.

Forums like this tend to attract a larger percentage of unsatisfied customers by their very nature (few come to praise) - whether this forum is a representative sample of the entire subscriber base is debatable. At the same time not all members are subscribers.
(Edited)
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J&J

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Forums like this tend to attract a larger percentage of unsatisfied customers by their very nature (few come to praise) -
Say what?? LOTS of people come here to praise ViaSat.   Just look at..... er... um.... hold on a second I'm thinking..... ummm....   geee..... okay, Deku,,,,, she's happy with her service.
 
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MEM

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Thank you for answering my simple question instead of some sarcastic defensive response from Jim16 "Champion".
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MEM

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So here is what puzzles me, Old Labs. Your latest numbers indicate that presently there are about 83% of the users than there were two years ago.
If nothing else changed, then beam congestion should have become less, causing increased speed.
Maybe by Viasat's making streaming easier now compared to then, they have inadvertently penalized a portion of their customer load. Or maybe something else has occurred.
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VeteranSatUser, Champion

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That easy to answer. Plans that offer more data. In the old, old days, you got 10GB, 15GB, or 25GB. That's it! I use to have a 10GB plan. Now I have 150GB. So that is a 15 to 1 ratio. I get the equivalent of what 15 10GB users had. So yea. Less users eating more data.
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Old Labs (VS1-329-L12FZ)

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What he said... Viasat has been steadily increasing data caps (whether hard or soft) over the years which only encourage higher network utilization. 

Things really went downhill with the introduction of "unlimited data" plans last fall. Per that same Q3 conference call:

"At the end of the third quarter, we already had over 40,000 subscribers on these new plans. About 20,000 of those are subscriber – are subscribers who migrated from other existing plans."

Despite gaining about 20,000 customers, they still lost ground on overall subscriber count for the quarter ending December 31 and remember this was all on Viasat-1, which had a total capacity of 140 Gbps shared by 577,000 residential subscribers not to mention commercial and military services provided ).
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VeteranSatUser, Champion

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Offering 150GB of priority data nationwide was a huge blunder in terms of impacting overall network performance, video resolution downgrader or not.
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MEM

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People waste things when they think it is free. Raising the caps created the sensation that the unused monthly data is free. Just like an all you can eat buffet.

This forum is an example of that. Some people have converted it into their own chitchat site, where they chronically post about things that have no bearing on the intent of the forum.

The precursor forum to this one was much more focused on solving problems, more civilized, and more valuable to the majority of customers. That was partially due to data caps being 10 gb/month.

A lot of people would benefit from Viasat's reimposing the 10 gb/month limit.

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Michael McDowell

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I think Viasat should just cut off video streaming altogether!  Congestion problem solved!
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Michael McDowell

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I think virtually everyone has some alternative to receive television programming.  There are only a few things that aren't available from Satellite tv or OTA.  Make them come to us instead of the other-way-round!
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Stephen Rice, Champion

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I benefit from my Liberty 12 plan.  It has a 12 gb limit of priority data, but I get so much more.  I'm at 108 gb for the month, thanks to the free zone.
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Brad, Viasat Employee

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Granted nixing streaming would significantly cut down on congestion, that's something a lot of people wouldn't want. Our plan options grew to meet the demand of streaming. Unfortunately it's become such a common part of internet life that it's almost as normal as checking email. 5 years ago it wasn't as common, now as "cord-cutting" becomes more popular people are streaming more than ever which is prompting change all over. We're trying to offer plans that can allow streaming to the best of our network's ability and DSL/Cable companies are starting to impose limits on their end. It's certainly interesting to see how it'll play out
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Bev, Champion

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That might be something that could be nixed once a user reaches their priority cap, regardless of plan. Simple, use too much and, you can't stream until your data resets. I think the traffic shaper could handle that.

That would be fair, those that manage usage and don't go over would be able to stream at will but, those that don't want to learn to control usage wouldn't get to stream after they used up their priority data PERIOD.
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Bradley

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Too many ways around that beyond ViaSat’s control.
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Bradley

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Too many ways around that beyond ViaSat’s control.
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VeteranSatUser, Champion

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I like your idea Bev. But that is basically what the hard cap did. Then Viasat offered the "unlimited" plans which are not really but people then get the false impression they could cord cut and steam way too much.
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Hfcomms

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The question was about 'residential' customers.  Viasat's bread and butter is the enterprise and government customers.  I don't know about Viasat but I know that Hughesnet residential services lost money each year for many years before that segment started to turn a profit.  The business and government side of the business allowed them to lose money on the residential side for quite awhile.

While their may be less residential customers that point is useless without seeing how many customers are on the commercial and government side of the business and how much bandwidth they are consuming.  In addition every new satellite put up has much greater bandwidth capacity that the older generations but it seems like data demands always outstrip the new capacity in a short period of time. 

It went from streaming sub DVD quality as the norm to 720p and if you stream 1080p or even 4K in the future your data demands are quadrupling over time.  I don't think they'll ever put enough satellites into orbit to satiate data demand growth.
(Edited)
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VeteranSatUser, Champion

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Old labs is correct. The subscriber base has continued to decline. Given Viasat-2's troubled rollout and plans that are less than enticing, itvwoukd expect the 570,000 to be about the same.

Viasat does try to makeup for lost subs with pricier plans that offer more? Well, if Viasat-2 rolled out as planned I think they coukd have made a run at Hughesnet customers. I don't see that happening now, at least in the near future.
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GabeU, Champion

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I hope that changes.  Not necessarily because I want HughesNet to lose customers, but simply because the more even the competition, the better it is for all of the customers.  If one gains what the other loses, it can start creating a lackadaisical approach to the product.  I'd rather have them directly competing for our business on more even terms.  
(Edited)
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VeteranSatUser, Champion

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I agree. But I don't see it.
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Michael McDowell

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Does anyone know how many registered users are actually considered active? I think that counting active users would be a more accurate way to figure user satisfaction. I would guess that there aren't more than 100 or so users who are actively using this forum.
(Edited)
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VeteranSatUser, Champion

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If you are paying for a monthly service, I hope you are active (unless in vacation mode). Otherwise play early termination fees and move on!
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Old Labs (VS1-329-L12FZ)

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No he means registered on this community and active. Most of those 12000+ members are inactive - many have moved on to greener pastures that Viasat, many never were Viasat subscribers, etc.

There used to be away to see all members and I think they were sorted by most recent activity date - but can't find it.  For me All Members just shows Champions and Employees but even there some haven't been active in months/years.

Apparently GetSatisfaction's interpretation of All Members is analogous to "unlimited data".
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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It is a link located just below the Most Helpful Members on the right side of the home page.
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Michael McDowell

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Yeah,  I think 12,806 must be the TOTAL of everyone who has ever signed in to this Forum. Probably not more than 50 to 100 actually use it  and maybe 10 to 20 use it regularly.
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GabeU, Champion

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https://community.viasat.com/viasat/details/members

If you change it to "All Time" it lists everyone.  
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Michael McDowell

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GabeU, good catch!
So in the last 7 days, 135 people have been active.  My guess was a little low but still in the ballpark.  So anyone want to estimate what percentage are complaining?  Even if it is 100 of the 135, that still works out to be only .00173 percent of the sub base. (100/576,000).  Might just be a little perspective for some!
(Edited)
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Bradley

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Even when I don’t complain my speeds are still slow, data cap is too low, and I pay too much.

Most people who have ViaSat are still happy that dialup isn’t the fastest option. All depends on what you want to do with internet. My elderly parents hooked to fiber internet a few months back for the first time in their lives. I bet by themselves they won’t use 1/2 GB a month. ViaSat for the same cost would be fine for them. I steal data everywhere I go. ViaSat doesn’t even come close to satisfying my needs; albeit, I’ve been with the company over a decade.
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GabeU, Champion

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I just use the internet I can get within its means, as that's all I can do.  For TV I have DirecTV, as I already know I can't stream much.  If I needed "more" internet for work, or even a very important hobby, I'd move.  That's all there is to it.  

As for the percentage of people complaining, I imagine it's low, though I'm reasonably sure it's higher than 0.00173%.  Then again, when speaking just of this site, you might be close.  Overall, there are just WAY too many variables to figuring it out, including what constitutes a valid complaint vs what complaints can be, or really should be, excluded.   
(Edited)
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Michael McDowell

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Yeah, it probably is low, but I was really just trying to point out just what you said about there being way to many variables to make ANY conclusions based on the number of complaints on this forum, a MEANINGFUL number!
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GabeU, Champion

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No doubt.  Heck, even ViaSat itself probably doesn't know.  
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Brad, Viasat Employee

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Some folks appear and disappear on here and some appear again after being gone for 6 months. Even a few champions have disappeared or may have passed (I missed the news about Gwalk900 while I was on leave, that was too bad but thanks for letting us know Gabe) 

I think since this forum is linked to our help tool page a lot of people joined and either asked a single question and left or just never used the forum (some clearly thought it was a live chat). Some probably just visit without commenting. 

I do like those of you that are active on here keeping the chatter alive.
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We keep you busy....even on a holiday weekend!