Long hold time

  • 2
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
Hold. Time over an hour and 12 minutes
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Debbie Lee Oliver Morenz

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Posted 4 years ago

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Diana, Viasat Employee

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Hi Debi,  I'm sorry you experienced such a long hold time. That is highly unusual. Are you sure the call has not been disconnected?  Please send your account information to exedelistens@viasat.com and we will do all we can to assist you.
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Jen Rasmuson

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And please change that hold music! It's bad enough having to hold for over an hour, but having to hear that stuff over and over is awful!