Unhappy with the service

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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Excede is WAY to EXPENSIVE for such little service and data!!  I get conflicting stories on how long I get the "promotional" data for.  I am told that there is a new "freedom" plan that will be just what I need!  HA!  The thing is, no one at that company can tell me when it will be available!!  How convenient!!!  
Another wonderful thing about this company, is that they are quick to say the will contact you via email and they do.  However, when I tried to email back for help, NOT EVEN SO MUCH AS A PEEP!!!!!!!  I'm sure I will get another email telling me how much they wanna help.  I'm also sure that, just like the last time,  NOTHING will change!!!
Photo of Dawn Core

Dawn Core

  • 9 Posts
  • 7 Reply Likes
  • like I have made a HUGE mistake by signing on with this company!!

Posted 5 years ago

  • 1
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3244 Posts
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Dawn, I don't know which email you have been ending things to, but I know you will get your answers quickly if you email exedelistens@viasat.com, explaining your issues. Include your account number and the best way to contact you, and times if you want them to call you. One of the moderators will help you out.
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Knight Rider

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The three mods that are here, Beau, Lindsey, and Diana have been really good about getting back to people and answering there questions and replying back here even saying it was good talking to you glad we were able to get everything worked out.  I started this account to complain because I had called the 800 number for days and was getting no where.  Now I'm fixed and everything been running good. Even made Champion because I stuck around to learn and try to help other sense I am a long time Satellite user.

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