Trouble getting problem fixed

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
DO NOT SIGN UP FOR THIS COMPANY. Within 5 days of my contract exede internet was not working. I called to get it fixed. One time I was on hold for over an hour and no one picked up. The next time they said there was nothing they could do. The third time they blamed it on my cable company. I paid 300 dollars to cancel my contract because it was that bad and even thought my complaints happened within the first week I was dismissed. Terrible company.
Photo of Marina Jones

Marina Jones

  • 1 Post
  • 0 Reply Likes
  • fristrated

Posted 3 years ago

  • 1
Photo of Debbi Cobern

Debbi Cobern

  • 88 Posts
  • 25 Reply Likes
I've never had a bit of a problem getting service to fix an issue with my Exede Internet and am into my fifth year with them. Did you ask to talk to someone in charge? Did you bring the problem here? Techs read these posts and jump on any un-solved problems members may have. Sounds like you may have jumped the gun.
Photo of Dave Eicher

Dave Eicher

  • 147 Posts
  • 26 Reply Likes
No issue here either. If it did not work from the get-go, I would call the installer. They would be the issue.
(Edited)

This conversation is no longer open for comments or replies.