Do I need a booster in my house?

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  • Updated 1 year ago
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It seems I can only get a Wi-Fi signal if I am inside my house and on the first floor!  Do I need a booster for my exceed box?!
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A Meskill

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  • confused & frustrated

Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Yes you will. From hat I have seen in other posts on this forum, that Exede WiFi modem has a pretty weak signal compared to the more popular wireless routers on the market. Using a repeater will be a very good solution to getting  usable Wi-Fi signal in other parts of the house. Others have used another wireless router connected to the Exede modem/router via an Ethernet cable, but that requires running a Cat 5 cable from one device to the other, not usually an easy task.
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Bev, Champion

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That or, remove obstacles like metal cabinets from the path between the desired room and the router. May also need a stronger/better antenna or adapter for the device(s) you want to connect.
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Any of the newer mid-range to high end wireless routers can be connected via cat 5 cable in the same location as the Exede wifi modem/router, and the signal will be usable over a much greater distance. Plus you can use both the 2.4 Ghz and 5 Ghz bands, unlike Exed's which is one or the other.
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Brad, Viasat Employee

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Just to support the above replies it sounds like that or a potentially wider range router is needed. 
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Gwalk900, Champion

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The WiFi portion of routers are funny creatures and are not all created equal.

I would tend to favor a separate user purchased router over an internal Modem/Wifi Router "combo" unit for a number of reasons.


Most routers perform best in a central elevated position. This can be very hard to do with an entire Modem.


Wifi Modems do not have external antennas that can be tweaked to improve directionality.

Data tracking:

A number of consumer routers allow data tracking per day, per device, per application

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Matt F, Viasat Official Rep

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Hi A Meskill, 

Here are some tips for getting more range out of your router (ours, or a third party router). Depending on your setup, even an inexpensive repeater might help. I also recommend thinking about whether something could be causing interference. In my home, for instance, my wifi takes a big hit if the clothes dryer is running!
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James Irvin

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I thought it was quite difficult to get an external router to work with the excede modem/wi-fi.
Am I incorrect in this? I'd get their new wifi router if I could continue to use my own router.
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Matt F, Viasat Official Rep

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Hi James, 

Any modern wifi router should be fairly easy to use with our modems. However, if you have networking experience and plan to do advanced stuff using the Exede Wi-Fi Modem and a third-party router, you should check with the forum Champions first. For instance, at this time it's tricky to put the Wi-Fi Modem into full bridge mode. 

But if you just want to use your router with our modem, it should work! We can't officially troubleshoot a router we didn't make, but there are plenty of non-employees around here who can help if you run into any issues.

Exede Matt
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Before Jesus Christ

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We just had ViaSat installed. It worked for three weeks and stopped working. Are there anyone that this has happened too? They are saying that it is our cable that we installed from outside to our component closet when we built the house two months ago. It is the same cable they use. Help??
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If a licensed installer didn't install your system, all bets are off. Same cable or not, there could be grounding issues, water in the cable, etc.