Dissatisfied customer

  • 1
  • Problem
  • Updated 7 months ago
  • Acknowledged
I am customer of almost 5 years . I keep seeing the commercial of Viasat offers unlimited internet. Why is it that I have not been offered this service? Every month we seem to max out you would think that it would have been offered to their current customers. I’m guessing that want to loose customers.
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Leslie Ives

  • 3 Posts
  • 1 Reply Like

Posted 1 year ago

  • 1
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Oliver

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5 years and your first post here...you must have been one happy customer that whole time! check in the "your account" section http://www.exede.com/customer-portal/
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Jim16

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Plans are rolling out across the country.  Keep checking the site Oliver gave you and new plans should pop up soon.
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Leslie Ives

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No actually I haven’t been a happy customer the whole time. Reply’s like that isn’t making me any happier. As far as the new plans they should already be available to you existing customers before offering to non existent customers. If your gunna offer something to no existent customers that you can’t offer your customers you already have then you need to be going out of your way to making them happy ( like reimbursing them for having to pay for extra usage every month). I have two kids at home the are in collage and they have online classes which means they need internet . This with me having to add to my usage every month just so my kids can do the work for their classes is uncalled for when you can already give your existing customers unlimited internet. If it’s not available to us then don’t be offering to someone that doesn’t even have account with you.
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johnny c

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I feel you Leslie, there are new plans coming out, they haven't gotten to my "Beam yet" but there is a thread with a link Viasat listens, sorry don't know the link, but someone will post it shortly.   This link seems to get a response from someone who actually can help.   Scan thru a few threads see if you can find it, probably someone will post it soon.  Good luck.

I looked around and found this link exedelistens@viasat.com i haven't used it but see if this helps. :)
(Edited)
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Matt B, Viasat Employee

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Leslie,

The link posted by Oliver above is the customer dashboard, which provides you with a lot of data regarding your account, including the data plans currently available in your area for existing customers.  

As Jim 16 said, we are rolling out new plans throughout the country right now.  If you don't see a plan that works for you right now, check back in a few weeks!  

If you have any other questions, feel free to post 'em here, or email us at ViasatListens@viasat.com (the email johnny c posted will also work)
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Cindy

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https://www.viasat.com/ click on  shop for internet service, type in your zip code and towards the bottom you'll see plans in your area. See if that helps you some! But remember, as Matt B said and I was told that too by a phone call to VIASAT that new plans are rolling out next week, so keep checking. I've been with Wildblue/Exede/VIASAT way over 10 years now total, when they first came out as Wildblue, yeah I had issues, so yes I stopped using them but I got them back when they were Exede and since I've had pretty good luck. Living in the country is great but internet wasn't always a good deal out here but VIASAT has new plans and they've been pretty good so far and who knows maybe better for you soon too! Good luck!
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Matt B, Viasat Employee

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Cindy,

Using the customer dashboard at https://account.viasat.com is going to be a better way to see available plans for current customers.  Entering the zip on viasat.com will give an estimate of plans available for new customers, which may not be the same as those available for current customers.
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Leslie Ives

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Obviously I’ve done the whole dashboard thing if I am complaining that it’s not available for the current customers. The whole point of this is you shouldn’t be offering something to non existent customers when you can’t even offer it to customers you already have. You should be going out of your way to make your customers happy . If I already have the internet thru you than the unlimited internet should already be available . When you have customers every month that have to add to their usage because of being at their max usage that’s when you should be making it available for that customer. It should not be up to me to continuously have to check their account for something you are offering non existent customers and not for us.
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Jim16

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I think everyone is saying the new plans are coming out here and there and it hasn't gotten to your "there" yet.  Be patient and check your dashboard.
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Cindy

  • 128 Posts
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Yes I've done the dashboard on my account, I only see the plan I'm on, nothing else is there for me to choose from, so that is why I go to the website and type in my zip so I can see plans in my area! I'm being patient just wondering why nothing shows up and it's been over 4 weeks of nothing there but my plan!
(Edited)
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smi9263

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2 days with viasat . Slow speed . Can't get 3mpbs . Help
(Edited)
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VeteranSatUser, Champion

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Tis that time of year. Expect speeds like this until after the new year.