Dissatisfied customer

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
I am customer of almost 5 years . I keep seeing the commercial of Viasat offers unlimited internet. Why is it that I have not been offered this service? Every month we seem to max out you would think that it would have been offered to their current customers. I’m guessing that want to loose customers.
Photo of Leslie Ives

Leslie Ives

  • 3 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
Photo of Oliver


  • 325 Posts
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5 years and your first post here...you must have been one happy customer that whole time! check in the "your account" section http://www.exede.com/customer-portal/
Photo of Leslie Ives

Leslie Ives

  • 3 Posts
  • 1 Reply Like
Obviously I’ve done the whole dashboard thing if I am complaining that it’s not available for the current customers. The whole point of this is you shouldn’t be offering something to non existent customers when you can’t even offer it to customers you already have. You should be going out of your way to make your customers happy . If I already have the internet thru you than the unlimited internet should already be available . When you have customers every month that have to add to their usage because of being at their max usage that’s when you should be making it available for that customer. It should not be up to me to continuously have to check their account for something you are offering non existent customers and not for us.
Photo of Jim16


  • 2453 Posts
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I think everyone is saying the new plans are coming out here and there and it hasn't gotten to your "there" yet.  Be patient and check your dashboard.
Photo of Cindy


  • 137 Posts
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Yes I've done the dashboard on my account, I only see the plan I'm on, nothing else is there for me to choose from, so that is why I go to the website and type in my zip so I can see plans in my area! I'm being patient just wondering why nothing shows up and it's been over 4 weeks of nothing there but my plan!
Photo of smi9263


  • 1 Post
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2 days with viasat . Slow speed . Can't get 3mpbs . Help
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
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Tis that time of year. Expect speeds like this until after the new year.