This is the worst experience I have had to date between dealing with Exede and direct TV. The only reason I got the TV was because exede partnership with them. When direct TV came in to install my TV satellite the brilliant installer removed my Exede satellite dish. When I went outside and looked I discovered what he did and I asked why he did that. He had to take down direct TV and put back up the Exede satellite dish!!!! Why on Earth would he really another company's equipment down? Plus you could see the stand was freshly dug the week before. So after he put the dish back I could not connect to the internet. It says connected, no internet. I tried to reset and nothing. I called exede and they said I was off line and that a technician would have to come out but it would be two weeks!!!! They basically had a I could care less attitude about it. Both exede and direct TV. They are only interested in providing the best care to sell you a service but not to maintain customer respect because you are locked into an agreement and they don't care of you are happy or not. They weren't even going to come out without a fee to service what someone else messed up. I got lucky because of the easy care plan promotion, otherwise I would have to pay. So now I have to wait two weeks to fix internet because they told me that more people are in more dire straits than I am and I just have to wait. Two weeks is not acceptable, not for the amount of money we pay a month for service. My kids have internet based homework and now they can't do it because of this nightmare situation. Thanks exede and direct TV for being so negligent and not concerned with maintaining their customer's service to the utmost of quality.