THE WORST INTERNET CONNECTION AND CUSTOMER SERVICE EVER!

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  • Problem
  • Updated 11 months ago
  • Acknowledged
  • (Edited)
IF YOU ARE THINKING OF USING VIASAT/WILD BLUE AS YOUR INTERNET PROVIDER. - BEWARE. Know that you are doing so at your peril. We have been bilked by an unscrupulous salesman who represented he was bundling our existing AT&T telephone service with Direct TV and AT&T internet, which would save us $25 per month on satellite service and $15. per month on AT&T internet service. He had only a order sheet from a company representing Direct TV with no information confirming the monthly charges nor the terms of the sale. He said they would arrive in the mail within five business days. To date, we have not received a single piece of paperwork from ANYONE other than ATT sending us the $100 VISA card (which the salesman said would be $300. When a debit to our credit card account which I had authorized the Direct TV charges to be auto deducted each month. When a charge for $74+ appeared on my bank statement showing Viasat I had no idea who that was. My bank had no phone number or contact info but said it was an internet service. Since the amount was $23.00 more than my internet service was supposed to be I called ATT, who told me we do not have ATT internet service. I spent the entire month trying to find out who our provider was. The following month Viasat's phone number appeared on my bank statement with the auto debit, and the phone was answered by Wild Blue. The agent refused to speak with me because I had no account number (which I had never been given). I spent much of the next month trying to find an account number. During the third month, a Direct TV representative was able to get a account number for me. When I called to discuss the wrong amount, Wild Blue said we had a contract with them. I told him we did not have a contract and I would attempt to locate the salesman and figure out what had happened. Then during the next month my internet was suddenly cut off for "non payment". I called Wild Blue and asked what had happened since they were auto deducting from my account. They told me my new monthly charge was $25 more per month. I told him to disconnect my service. He said there would be an early cancellation fee. I asked for a supervisor and a very rude "supervisor" told me the amount I had previously been billed was a 3 month promo. Any sane person would know I would not have ordered internet service for which I was paying $67 per month be increased to $107 per month after three months. Since I was in the middle of a work project when my service was cut off the supervisor agreed to turn the service back on if I would authorize a $77 charge to my bank account, which I did. Imagine my surprise when only a week later my account was again debited for $137+ by Viasat. I immediately disputed the charge with my bank. A few hours later my internet service was disconnected. Aside from those problems, the service was terrible, constantly interrupted - often several times a day. BE WARNED!!! Be prepared for the crappiest internet service you could ever have if you choose Viasat/Wild Blue as your provider. - my opinion, of course. - but that is exactly what we got.
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BRENDA GILBERT

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  • PISSED

Posted 11 months ago

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Nathan Hart

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Sounds like someone didn’t do their due diligence.
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BRENDA GILBERT

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Yep!  The same man who screwed us with his sales pitch also got four other people in our neighborhood.  I knew better to let that salesman out of our house without every single thing
in writing but thinking I was dealing with ATT, I  obviously threw caution and common sense to the wind..  And I spent 40 years as a legal professional - much of it as a litigation assistant for a high profile law firm, so how's that for stupidity.
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Jim16

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Sounds like you didn't do ANYTHING but say yes to everything the salesman said.  Your complaint is with Directv, not Viasat. They bundle Viasat with their service. I pay $110 a month and have great Viasat service.  I guess the old adage is true, A lawyer who represents himself has a fool for a client.
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Stephen Rice, Champion

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Sounds like you got cheated by a con man, not by Viasat or Directv/AT&T.

I left AT&T to switch to Viasat roughly a year ago and I am a very happy customer.

Incidentally, a con man knocked on my door last night to politely tell me his trucks would be parked on my street today as he treated people's homes for pests. When he asked me if I had noticed an increase I insects, I politely told him I am not buying any services from him and said good bye.

In today's world you can't trust anyone. Just because someone looks clean cut, wears a uniform and ID, it doesn't mean they are honest. The guy at my door last night was very professional and polite. For all I know he was staking out homes to rob.
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Jim16

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I forgot, AT&T is Directv now, isn't it.
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Stephen Rice, Champion

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And the con artist doesn't work for either.

This is the biggest problem I have with Viasat. They have too many dealers and it opens up all sorts of opportunities for people to lie.

The person who sold the service wasn't a Viasat employee. They told whatever lie they had to make a commision.
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VeteranSatUser, Champion

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Agreed.  There are people that sell the product, and others that install the product, that do Viasat no favors in helping its reputation. 


This definitely reads like a case of a person focused on the "bundling" sold by a salesperson that will say and do anything for a sale to get the commission. 
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Matt B, Viasat Employee

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Brenda,

It sounds like you were mislead by the salesperson you spoke with.  Please email us with your account details at ViasatListens@viasat.com.