Disney+ streaming and VDE

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According to my traffic management logs, it would appear that video streamed from the new Disney+ service is NOT being scaled down by the video data extender.  The VDE seems to work well on Hulu and Prime Video traffic.  But the Disney+ content is gargantuan by comparison (and quite frankly unsustainable at full resolution).  Has anyone else noticed this?  I sent an email to Viasat Listens, but no response so far.
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gnrldsppntmnt

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Posted 4 months ago

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Old Labs

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Not surprising since it's a new service and likely not recognized as a video streaming source yet. Until Viasat tags it as a video streaming source, you'll probably need to use the DIsney service itself to lower the resolution manually.

As the video data extender FAQS state, not all video streaming sources are identifiable...

Eventually they probably will.

The direct competition is also warning to manually lower the resolution on the Disney service itself.
(Edited)
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gnrldsppntmnt

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Disney is not currently offering the option to change resolutions for PC streaming or the Samsung TV app.  At least not that I have found.  Tried that first.  Submitted a suggestion to Disney+, along with millions of other suggestions from millions of other subscribers.  Since I'm still seeing a lot of connection and login related complaints, I expect the mouse has bigger fish to fry right at this moment.

As far as VDE limitations and the newness of Disney+, agreed.  I'm just hoping for a, "Yeah, we're aware of it and working on it" flavored response from Viasat.  Assuming, of course, that my observations and conclusions are correct.  If they are, given the number of subscribers to the Disney+ service so far, Viasat has to have felt at least some disturbance in the Force since this thing went online.
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Voyager

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Change your name to Robin and all will be well!  
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ExSatUser

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But if changed it will only deliver 480p and 480p cant be upscaled to 4K, that takes 1080p.
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gnrldsppntmnt

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I know.  HD streaming is a luxury I've learned to live without on satellite internet. Even before they implemented their "We hate Freedom plan customers" policy, but more so since.  If I can just keep buffering to a minimum I'll take it and consider myself fortunate.
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Brad, Viasat Employee

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I think there's still a few kinks Disney is working out being a newly launched service in addition on our end. Probably something that'll come in due time
(Edited)
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Brad, Viasat Employee

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In the meantime I think Dances with Woofs' suggestion is the best workaround. As for the email. Weekends do sort of create a backlog to work through. We'll reply to you once we get to your email as they are answered in the order received.
(Edited)
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gnrldsppntmnt

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I'll just prop my iPhone up next to the TV.  Maybe no one will notice.
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Admiral Korbohuta

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Is there any way to play those downloads on your TV? Maybe casting it from a laptop or from the tablet to the tv?
(Edited)
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gnrldsppntmnt

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Good idea with two problems (for me, anyway).  First, TV is Samsung, iPhone is Apple.  TV is not airplay compatible.  Second, laptop is Microsoft.  Microsoft only has an app for Xbox, not Windows 10, so laptop use of Disney+ is streaming only via the website.

In a homogeneous or otherwise compatible environment, though, it might be a viable workaround.
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ExSatUser

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If mp4 files, transfer from device to PC, run PlayOn server with a Roku.
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Admiral Korbohuta

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You can get a cheap Android tablet and cast it to your Samsung that way. I believe Chromecast will work with Samsung Smart TVs.
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ExSatUser

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But what about Apple streaming :)
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Old Labs

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Only if using a blue light modem, in which case it's totally awesome and doesn't matter.
(Edited)
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Homeskillet

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The blue light has never been worth spit to me unless I was real hungry and they were using it to clear out submarine sandwiches toward the end of the day.
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ExSatUser

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I have checked, but does PlayOn Cloud work with Disney plus? They only deliever 720p content. A way to ensure data is saved if they do support it
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GabeU, Champion

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It doesn't look like it.  At least not yet.  
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Brad, Viasat Employee

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Probably due to it being recently launched. I think it'll take a bit for everything to go in place. A simple continue watching feature wasn't even a thing until a day ago or so
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Stephen Rice, Champion

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What color light does your modem have and how many times have you been to Disney World?
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Steve Frederick-VS1/Beam314, Champion

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4 blue and once
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GabeU, Champion

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Six white, though only five are lit and one turns red for a second on reboot.  And zero.  :)  
(Edited)
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DebG

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As of yesterday, the Video Data Extender appears to be working with Disney+ on my Smart TV. Yay! Previously, I was burning through about 2GB per hour on Disney+; now I can watch 4-5 hours for less than 3GB per day, including my regular browsing.
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ExSatUser

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Given all the subs that overhyped service is getting, I can believe Viasat had to get the resolution throttled pretty quick to reduce network consumption!