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Anyone have any insight on Dish Network's decision to discontinue installing Hughes? Interesting in view of the fact that Dish owns Hughes.
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Posted 3 years ago

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Photo of J&J


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Hughes just announced the new Gen5 plans and they are rather crappy to say the best for them?
Photo of Jim16


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Yeah, not much there for the "next generation" to get exited about.   "No Hard Data Limits†† Even if you exceed your plan data, we won't cut you off or charge you more.   ††If you exceed your monthly plan data, you will experience reduced data speeds until that start of your next billing period. Reduced speeds may be as low as or lower than 1 Mbps and may cause Web sites to load more slowly or affect the performance of certain activities, such as video streaming or large downloads/uploads."

Photo of Gwalk900

Gwalk900, Champion

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DishNet does not "own" Hughes.

HughesNet is a wholly owned subsidiary of Echostar  since 2011 in the same manner as Exede is a wholly owned subsidiary of ViaSat.

DishNetwork as well as Directv "partnered" with both HughesNet and Exede in marketing satellite internet access. Which internet service was available was a function of location and available bandwidth.

As we sat users well know, customer service is a Big Issue. More so on the more complex issues. The way things were structured, at least on the Hughes end was that either DTV or Dish provided the needed customer support. Lets just say that there is a world of difference between support for one-way DBS TV service and two-way Internet.

Hughes is now going active with ES19/Jupiter-2 as will Exede soon will have the services of ViaSat-2 to increase bandwidth and allow further corporate growth.

Photo of Jim


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You have educated me and brought me up-to-date. I was still thinking of Echostar and Dish Network as one and the same. There is a difference in the partnerships. Dish Network buys bandwidth from Viasat, relabels the equipment and brands it as DishNet. Previously a dealer could install which ever equipment he wanted unless the customer indicated which he wanted. It looks like now they will only be installing Exede equipment. When I "bundle"  Exede with DTV, the customer gets a bundled discount but has 2 separate accounts - one with Exede and one with DTV. I am not familiar with a partnership between DTV and Hughes. You may have to educate me some more.