Dish needs to be aimed after replacing roof

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  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
I replaced my roof and reattached the dish, but I'm not getting any service for a month now. Will likely disconnect it if I can't get it fixed soon.
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John Giles

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Posted 5 months ago

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Stephen Rice

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It sounds like your dish  is out of alignment.  I would add the maintenance plan to your account and have someone come out to repoint the dish.
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Brandon Roding, Employee

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Stephen is correct - call the Care line at 855-463-9333 or try out agent chat (if you're somewhere with a working Internet connection).  Let the agent know about your issue - misaligned dish - and ask about EasyCare.  The agent should be able to help you set up an appointment for a truck roll that will help you get your service restored.
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Matt B, Viasat Employee

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We have a service call that for exactly this!  (Brandon's mention of EasyCare is a great idea!!)  Call Customer Care at the number Brandon listed, and they'll get one built for you!

Our dishes require a very precise alignment, as such, a certified tech is required to relocate your dish.