Dish Hopper3/Joey

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  • Updated 8 months ago
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  • (Edited)
Is Viasat’s RM5110 blocking communications between a Dish Hopper3 an their wireless receivers (Joeys)? I was asked by Dish technical support.
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David Kingman

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Posted 8 months ago

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Oliver

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I use them with no problems.
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Matt B, Viasat Employee

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David,

Nope!  I've seen many accounts using these devices.
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Jab

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RE: Dish Hopper3

How Do I Fix It?

Like, was it working before...self installed...etc
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David Kingman

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No I just was upgraded by Dish to the Hopper3. A technician installed it 3 days ago.
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Jab

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Another computer/etc could be plugged into that Ethernet port...if it works, then finger of blame would point elsewhere.

That site cited goes thru a checklist
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Sherry Dickens Hebbert

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so mine was also working until 3 weeks ago.  Alot of finger pointing going on,  Dish says Internet provider, but they replaced the receiver and I still cannot connect to their servers.  Viasat tech says it is because of congestion on the satellite?
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VeteranSatUser, Champion

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It's possible some of the beams have such slow speeds at times the application won't work.
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Sherry Dickens Hebbert

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VeteranSatUser - the tech also mentioned that.  At the time we were testing, the speeds were over 10Mbps so it should have worked.
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David Kingman

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First Dish said I had to ask Viasat if their modem interferes with Joeys. Then they said I had to wait 48 hours. And finally, after going through first level support diagnostics 3 times, I was kicked up to their Internet support person.

Dish is coming tomorrow to install some device (?) that will fix the problem. I asked if the installer should have checked for this and they said no, it happens so seldom that they don’t normally test for it. I am thinking, “They don’t check if the Hopper is communicating with the Joeys?” I’ll find out tomorrow and ask what this device is called.
(Edited)
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Jab

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RE: " ask Viasat if their modem interferes with Joeys"

Having two WiFi units can create a problem...Viasat's WiFi modem can be setup in Bridge mode, which means a single Ethernet port will be used.

I'd have to review Viasat's WiFi specs, but it may be possible to just use 5Ghz wireless, rather than say 2.4Ghz, or the reverse.  And, different channels can be used say in 2.4Ghz band

But, looking at Dish's Joeys setup, they say nothing about its frequency specs

If using Viasat's WiFi modem, I suspect there is a conflict in freq used by both units.

In Viasat's manual, under Advance Settings is where channel adjustment is made
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Jab

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RE: " finger pointing going on"

If data bucket has not been exceeded, I would not think an issue would exist, if downloads are done in non-prime hours.  Based upon your given zip location, beam B324 is being used, and if your dish is in good point, your signals should be quite good.

If using WiFi Modem, it is best to use an Ethernet connection to your Dish Hopper.  On another post of yours, it was indicated "3.0 to 15.0 on download," which is quite good for video.  Was this via Ethernet connected computer?  Is your Dish Hopper wired to WiFi modem?

I don't own DISH equipment, but I noticed on their setup screen, this screen shot suggests the unit is connected...does your show this?




I suppose you tried to Reset your Hopper
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David Kingman

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I appreciate your interest but I have spent several hours on the phone with Dish support and they think they have a fix with this device they are bringing tomorrow. By necessity, the Hopper is on a Netgear EX6200 WiFi extender router.
(Edited)
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Oliver

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please takes pics and try to draw your setup. Again no trouble here with a joey and hopper. But I no longer use the wireless part. hopper 3 eth is hardwired to my switch and I just have a single rg6 going 400' to the joey. the joey can access internet via the rg6. I suspect the dish guy will end up wasting your time by giving you a usb wireless dongle?
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Sherry Dickens Hebbert

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David, very interested in the fix.  I also have Dish and about 3 weeks ago I lost access to any On Demand movie.  The receiver is not connecting to the Dish Server.  I can, however get to NetFlix, You Tube, etc from the Hopper 3 and the Dish tech can access my hopper remotely. 

Viasat/Excede advanced tech informed me yesterday that they only had to provide internet to the house and it wasn't their job to assure that I could stream a movie.  (VERY disgusted at that remark). 

When I remove the Excede modem and connect the Hopper to a hotspot on phone or iPad, it works fine, so it is something between Dish and Excede.  The same tech mentioned something with UDP and TCP???  Dish is sending someone out tomorrow.   Wondering what Dish does to help you.
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Jab

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RE: VERY disgusted at that remark

Consumer SNAFUs are not unusual, when they are plugging-n-playing their devices.

Just like water/gas/electric utilities, your side is your side, and our side is our side.

Problem with Dish, from limited tech literature I scanned, they are not explicit on WiFi details.  Without equipment fundamentals, most consumers are in the dark.
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David Kingman

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The Dish guy moved my WiFi extender next to the Hopper and connected them with an Ethernet cord then made some setup changes. I checked all the Joeys and that seemed to fix the problem. No added device but he did try to sell me a Dlink router.
(Edited)
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Sherry Dickens Hebbert

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So today I spent 2 hours with the Dish tech (who also tried to sell me a DLink router) and it was still not working.  4 more hours on the phone with Internet specialist and then a Case Management person to be told to not connect Dish Network to Viasat internet.   Do not stream movies, it will not work was their answer.  It did not matter that it did work 3 1/2 weeks ago.  They also said to contact Viasat.  What I heard was "Sucks to be you....."
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Sherry Dickens Hebbert

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Exede modem (wifi disabled) connected to NetGear R6400 V2 (latest firmware updated)  Wireless connection to Dish Hopper 3.  Hopper shows internet connected but unable to connect to Dish server.  Joey (1) also shows connected.  Hopper has been replaced with the same error. I can use the Hopper apps and connect to Netflix as well as YouTube from the Hopper.  This is not a smart TV.  Bridging is enabled on Hopper so that it can connect to Joey.

I can connect to Amazon Fire Stick (which I just bought since I cannot stream movies from Dish) and watch with little or no buffering.  Dish Hopper diagnostics show Router connected  and Internet connected.  Diagnostics show downloading at 0 Mbps.

I may just have to stay with the "Amazon fire stick".

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Jab

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RE: Exede modem (wifi disabled)

Have you tried Viasat's Wifi modem in bridge mode?  I understand Ethernet port one on Viasat's modem will be active port to hook in your NetGear R6400 V2.  Bridge Mode will eliminate this Double NAT

Maybe not a issue....but I'd give it a try

Enable/Disable Bridge on SB2+ WiFi Modem

192.168.100.1 Login
Scroll Down to Advance Settings
Scroll Down to Bridge Settings
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Jab

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Footnotes:

1.  Reboot all devices after engaging bridge mode...I do a power off/on reboot

2.  FWIW -  Via Steve Frederick - "...with the Hopper 3 DVR. It has been hooked up to the my Exede internet and except for the day of installation, when the Hopper had to download software updates.... do like the remote access features of the Hopper, and when I am at the my lake place, I do watch tv through the remote access app, either live TV or previously recorded programs."

3.  could a result from a Fact.com be posted?
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David Kingman

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Jab

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RE: Fact.com

Thanks...maybe Sherry can show hers.  I'm on original Exede-5 10GB plan, but this Exede-5 beam has been upgraded to "Exede-12" now.  This test was performed around 12:33 PM, and there would have been few users online.  This is maximum speed I've seen via video test.  Maximum file download around 16Mbps sustained, but this is not typical.

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David Kingman

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For me the VOD feature now doesn’t error off but the download rate is just over 1MBPS so it takes a while to watch. My viasat speed is over 16MBPS.
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Sherry Dickens Hebbert

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Sherry Dickens Hebbert

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Speedtest shows 14.39 up and .57 down .
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Sherry Dickens Hebbert

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So I had a theory, but have been unable to get anyone with ViaSat to assist.  I changed my plan about the time the issues started from the 25 Mb Unlimited 480P to the 30 Mb enhanced to 720P.  I am wondering if dish does not know how to interpret that?  I asked if they could change my speed back to the 480P just to see if I could connect and was informed that they could not access my account???  
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Jab

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RE: So I had a theory...

You're not alone:-)

If one has a Hopper-3 with a Wireless Joey, I would do the following, if one can "re-install" Hopper-3.

With equipment powered off, I'd connect Hopper-3 via Ethernet to ViaSat WiFi modem, which would be in bridge mode.  Power on equipment except for Joey, and see how Hopper-3 works.

If Hopper-3 has an attitude problem, I'd do a reset on it, which is in one of its menu, and try again, after powering down all equipment, then powering up.

Hence, get Hopper-3 to work by itself first.

I discussed this matter with an experienced installer...to his awareness, there is no Hopper WiFi menu to twitch its settings. If you  must have ViaSat's WiFi in non-bridge mode, then change itsTx/Rx frequencies before powering up Hopper.
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Sherry Dickens Hebbert

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so I think it has been resolved thanks to a suggestion by Jab.  I changed the SB2+ WiFi modem as follows:
Enabled WiFi - rebooted
Went in and changed Bridging from Disabled to Enabled
Rebooted devices connected
I left my NetGear router attached to the SB2+ modem and my devices are connecting to that rather than the SB2+ Excede modem as it has a greater range. 
I left WiFi enabled on the SB2+ Excede Modem.

NOW I CAN SEE A SELECTION FOR ON DEMAND!!!  Slow as all get out, but at least I can select it and download ahead of time.

Dish shows that it is downloading at 1.1Mbps.  If you try to watch it live it buffers too much, but at least I can download it!

Thanks Jab for the suggestion
(Edited)
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Jab

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RE: WiFi enabled on the SB2+ Excede Modem

Your welcome, but in bridge mode for SB2+, does its WiFi work?  I would disable SB2+ WiFi; I assumed it would be in bridge mode.

Using two different WiFi devices, use this URL to determine IP address. Or just Google "What is my IP address." Are you seeing different IP addresses?
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Sherry Dickens Hebbert

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Bridge mode is not an option unless wireless is enabled.  I only have devices configured to connect to the Netgear router and all devices connect wirelessly.    All devices are using that IP scheme.  What's my IP shows the public IP whereas IPCONFIG shows the local IP.  Local IP is all in the 10.0.0.1 gateway.  
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Jab

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Their instructions of March 2018 indicate "To reverse the bridge mode (turn WiFi on), click Disabled [in Bridge Mode section].

This implicitly suggests SB2+ does not do WiFi in Bridge Mode.  You seem computer literate, but if SB2+'s WiFi was enabled in Bridge Mode, and a device(s) accesses SB2+'s WiFi, there might be a potential that these WiFi devices might obtain their own IP address.

On a different note, DavidBrowserGuy brought up the topic of potential multiple IPs in Bridge Mode, but maybe this was in regards to populating SB2+'s Ethernet ports.

Any thoughts appreciated...I don't have a WiFi modem
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Sherry Dickens Hebbert

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so, since I enabled Bridging, I have confirmed with Viasat that I have used 50Gb of data in 2 days!  OMG  I would have to be binge watching TV to use that much.  I have since disabled wifi on the Excede modem and disabled bridging mode and turned off most of my internet devices.  I have 5 GB to last 8 days.
(Edited)