Dish alignment problem?

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  • Updated 2 years ago
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We keep losing internet . Comes and goes constantly and so we get booted off! Very irritating! Can't get anything done

Note: This conversation was created from a reply on: On windy days, I lose internet connectivity. Is my dish installed properly?.
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Cheryl Holmes

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Posted 2 years ago

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Andy Schack

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Cheryl, could be several things. Try typing in 192.168.100.1 into your address bar and see what number you see for "cable resistance", also the number (this can fluctuate so just a general idea) for RX SNR. 

Andy
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Juli Isaacson

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Same thing happened at my place. The dish wasn't installed properly so it wobbled in the wind. I scheduled a service call to correct the problem and now it's fine, no cost to me.
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Bev, Champion

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Cheryl, call Cusomer Care at 855-463-9333 when your service is out or, email viasatlistens@viasat.com with your account and contact information. Ask them to look into the problem and. Link this thread or describe the problem.
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Matt B, Viasat Employee

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If she is not online, then she needs to call Care to have a service call set up.  
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Andy Schack

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Well I was hoping to have some numbers to respond to but since I haven't yet I'm going to explain why I specifically asked for the cable resistance number. A perfect example is a service call I had to do yesterday. When I installed the customer's system 9 months ago everything was fine. The past 3 days his modem would reboot itself on a regular basis. The solution was to run new coax. The problem was that the coax his NEW house was wired with had degraded over the past 9 months and had caused the cable resistance number to go above 5 which is problematic. Who knows what happened to the coax....in one case years ago I was able to trace the coax run in the attic and found that the electrician had used staples on the coax and one or more had slightly crushed the coax....over time this deformation will get worse and worse and will dramatically impact the coax cable's ability to carry the signal properly. 

Luckily this customer yesterday was cool about it and understood what I meant and had no issue with me running new coax (which fixed the problem, so the proof was in the pudding). I have in the past however had customers get pretty riled at ME for crappy work done by someone ELSE. 

Andy