Disgusted by your company policies and your lack of consideration of case by case problems.

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Stopped at a Direct TV/AT&T booth at the CA State Fair recently. I am currently a Direct TV customer. My husband is a OIF combat injured veteran. I currently pay $67.15 for Direct TV and $45 a month for internet OUT THE DOOR AFTER TAXES. They told us at that booth we could bundle both services for $85. When we pay $112.15 every month for Direct TV and our internet, this is a $27 savings for us. We signed up for this bundle. However, 4 days after Viasat/Exede internet was installed, we found out the internet alone is $85. We asked for a cancellation from Viasat for the internet. They cancelled and charged us $365 cancellation fee and even though we only had their service for 4 days, they charged us $85 for the whole month for internet service. We were mislead by the Direct TV/AT&T booth employees. This cost us $450 because we cancelled the internet and are considering cancelling Direct TV also and going with someone else because it was Direct TV that got us in to this expensive scam. Why on earth would we pay $85 a month for internet when we have had the same service provider for 10 YEARS and it costs only $45 a month? Direct TV you scammed us and Viasat you raked us over the coals in fees. You both should be ashamed.
Thank you for the free installation because my husband is a veteran, but now we also have a hole in our wall and a $450 fee - is that how you tip your hat to our veterans?
Disgusted.
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Kimberly R.

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Posted 1 month ago

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J&J

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In your mess with Direct TV, ViaSat is an innocent 3rd party that was subscribed by Direct TV to you.
Find the booth again (they are always someplace) and this time have an actor (friend) go through their sign-up routine and record it on a phone, un-aware to the booth workers.  Direct TV workers have no expectation of privacy in a public place so catch them at their game.  Take your evidence to the FTC and your state's Attorney General with your deceptive business practice complaint.
 
Your friend should not ultimately sign up... once recorded, announce they will look into the offer and get and get back to them.... of course you get their name and contact info that way since they want the deal to go through.  Set the trap and catch them.  They have a liability with you.
 


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GabeU, Champion

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Not that I'm in any way attempting to trivialize your misfortune, but why did you not try to have the issue resolved rather than cancelling the service?  
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Kimberly R.

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I spent a great deal of time on the phone with Viasat.  There was no negotiation.  $85 for internet, period, and I am not interested in doubling the cost of my internet connection.  Could I have paid $85 for 2 years and cancelled for free, yes, but as a matter of principle I refuse to give my business to a company that prefers to take a hard line just because they can. 

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GabeU, Champion

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But because it was DirecTV offering the bundle it would be them you would need to talk to about it.  They should have at least honored it by taking the equivalent amount off their own bill.  

Or, if it was a local dealer, they would be the ones to talk to.  
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Kimberly R.

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I am aware they are a 3rd party vendor.  I am aware Direct TV/AT&T is the root of my problem. Trust me when I say I have lit them up also.
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Brad, Viasat Employee

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Kimberly have you reached out to us at viasatlistens@viasat.com? We can review this for you.
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VeteranSatUser, Champion

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Threaten to cancel DirecTV and see what they do for you. It amazing what they will do to maintain a sub.
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GabeU, Champion

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Absolutely.  I got $60 off for 12 months, and an additional $14 off for six months, when I called them to ask if I was still in a contract (I wasn't, and I'm still not).  If they think that you're looking elsewhere, and you're not in a contract, they'll do some nice things to keep you.  

I've gotten small discounts over the years, but nothing like that.  
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johnny c

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COMCAST has extended its $10 a month broad band to military veterans.  I don't know what the plan is but it also does the same for senior citizens in a few states and low income families with school age children.  Unfortunately, we in the outback don't have access to this generous, benevolent companies plan.  The military vets have just been added to this plan which started about 7 years ago and has 6 million subscribers.

They also have a program to subsidize computers for low income families.

According to the article the CEO stated the veterans have stood up for our country now its time for us to stand up for them.

I am sure these programs enhance COMCAST's image with the FCC, but so be it, at least some needy and those that sacrificed, laid it on the line can benefit from the program.
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Wyngs

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They can afford it. In this country we're being gouged to high heaven. Years ago, when sat became available, I quickly dropped Earth-Link dial-up. I was paying about $22. Unbelievably, they kept sending me flyers dropping the price - $15, $10, etc. They finally offered me internet @ less than $4 a month. It should be clear, that if they could make money @ $4 a month, the original $22 was some serious gouging. Meanwhile, as we pay top dollar for inferior service, third world countries are fielding GB services at rock bottom prices.

https://www.publicknowledge.org/news-blog/blogs/why-does-south-korea-have-faster-internet-for-a-chea...
(Edited)
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johnny c

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I agree they wouldn't do it if they couldn't afford it, but at least they see a need and make it affordable to some that couldn't otherwise get their own internet service and supporting the military as well.

Any other ISP doing this?

Serves the community and they get some good PR.

I have to give them a thumbs up.
(Edited)
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Wyngs

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Thankful that I gave up on network tv years ago. The commercial interruptions were most of it, but the last straw was during a tense moment in a drama, and at the bottom of the screen a tiny dancing clown appeared selling cars. What an insult to the actors, directors and producers of that show. I don't miss it a bit. I get two discs out from Netflix to keep up on the movies for less than $12 a month. I have no need of network tv at all.

ADDED: And I gained $100 a month to spend elsewhere!

(Edited)
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johnny c

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I've had Directv for about 18 years, not sure of when it started, they bought out Prime Star (we had prime star), anyway it was so far back that there were only about 4 HD channels.  And truthfully, i have been satisfied with their service,   Everyone in the family has a few shows that they like, good equipment, good service and the last 10 years or so the equipment and service (maybe 1 or 2 service visits to upgrade equipment) has been bullet proof.

Yeah i hate commercials as well that is why i record all the shows that we watch.

I even pause the news and then fast fwd thru the commercial.

There are so many channels, quite a few suck, that getting any other channel to stream, etc. isn't even on my radar, 

But we are fortunate to have so many choices.

So streaming on the internet to see movies isn't a big requirement for us.

We have the 150 G Silver plan and we have yet to excede 93 G in a month.
(Edited)