DISGRUNTLED-DISAPPOINTED-DISMAYED!!!!!

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  • Question
  • Updated 11 months ago
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Hi! I want to know how my service constantly uses up my data and I switch off my devices from using WiFi connection? I have an iPhone & iPad and I check constantly to make sure the connection is disabled. As of tonight, Oct 25th, I just configured my NEW MODEM and I haven't been able to use my laptops or iPad for internet connection in my home for at least 4 days now. What can I do to stop this madness??!!!
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SJonesBush

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  • extrremely vexed because this service is now becoming an inconvenience and I won't be able to start a home based business at this rate because I JUST INCREASED MY SERVICE TO 18GB and don't have the luxury of using this money-pit!

Posted 11 months ago

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Bradley

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Email or call Exede. Calling is probably best to find out exactly what devices used the data. Honestly, 18 GB won’t be enough to run a home based business IMHO.
(Edited)
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Diana, Viasat Employee

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Hi SJonesBush, As Bradley mentioned, please call Customer Care at 855.463.9333 or send an email to exedelistens@viasat.com with your account and contact information.  We'll be happy to review your account.