Archived and Closed
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We had a service call scheduled this morning. Two hours into the call period, I get a call saying there is no rep in the area. This appointment has been scheduled for five days. I am still awaiting my call from Bill per Kevin in customer service to explain the REAL problem. I am quite sure I will not receive one. Exede called us yesterday to tell us that we didn't need a service rep to come out because our dish is fine per their computer. They told us the same thing when we called and we insisted they send someone out....even offering to pay for it. Interestingly, we've had three storms with high winds and two earthquakes during the weeks we have made contact. I just find it interesting that they called and asked us to CANCEL (not reschedule) our appt. and then suddenly have no rep in the area. We have been very patient and tried everything they have asked us to try and none of it has worked. Our personal equipment is up to date. If the problem isn't my dish then Excede has obviously done something within their company to slow down and stop (literally) internet service from getting to its customers regularly. Our internet was fast and easy to use when we first got it. However, the past few months have been spotty, nearly unusable and many, many times nonexistent. Obviously, Excede cares more about the money than their customers. Addendum:(This is the third time I've tried to post this due to internet problems. The sun is shining, so they can't blame the weather.)