Disappointed in Exede's Customer Care

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Did you see United Airlines Management order the removal of a Customer abusing and forcibly dragging him off his booked flight? I feel the same but Mentally Abused by the Mistreatment and total lack of care by Exede's Mandate to Mistreat the Customer to Gain Extra Profits to Fatten the Pocketbooks of their Upper Management. It has been more than a week and I have not gotten a call back from Exede Customer over my dispute on their faulty usage meters! If enough Customers Protest, maybe they will make some positive changes.
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larry buchhorn

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Posted 2 years ago

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Hfcomms

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Hyperbole much??
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Brad, Viasat Employee

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Hello Larry

I'm sorry you aren't getting a response back from us. While it's a rarity that the usage meter is reporting inaccurately we can check if you email us at exedelistens@viasat.com. We can do a investigation of your data usage and take appropriate actions. 
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larry buchhorn

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I had a chat over a week ago with Exede Customer Service and asked to talk to a supervisor but your customer service person did not care enough to follow up. All I heard after my explanations was that I truly used 1.5 GB o the first day which was absurd and entirely wrong. I have no faith at this time that you will be any different in your comments. I believe your lack of customer concern needs to be known by a lot of your customers so you can have a United Airlines experience where your pocketbooks get hit hard as a company to teach you that you are non existent without your customers.
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Diana, Viasat Employee

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Hi Larry, We absolutely do care about all our customers. We value all of our customers and want to turnthis situation around for you. This is definitely not how we want you to feel about us. Please send your account and contact information to exedelistens@viasat.com. We'll review the data usage.
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larry buchhorn

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If you REALLY want to make a customer feel like he is cared about, all you need to do is check your records and find my customer information, pick up the phone and call me. I have already tried to reason with a customer service person and all you do is type in a few words to make it look like your company cares. Exede is in the same category as United Airlines when it comes to customer treatment. Your email should be changed to exededoesnotlisten@viasat.com because you continue to say "we will review the data usage" without EVER saying we will listen to you!
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Old Labs (VS1-329-L12FZ)

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This isn't a direct support forum - it's a social media forum staffed (and moderated) by ViaSat employees who are not aligned with the customer service department (it's more customer to customer self help). Further, the forum is operated by a third party - GetSatisfaction. Your account here is not tied to your Exede account nor do the moderators have any way to know your account information unless you explicitly contact them via the email address specified and provide them with your account information. They do have the ability to bridge gaps in customer service however if given a chance.       

   
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Billy Hearnsberger

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43,000 people complied with requests and their obligation to relinquish their seat on airlines last year..They cooperated and gave up their seat per their agreement and it was not necessary to physically remove them.. Just sayin..
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larry buchhorn

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It's unfortunate that UAL did not listen to one customer that gave his reasons for not giving up his seat. When a company rejects a customer's voice and then justifies their action taken, it can turn into a crisis.
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Old Labs (VS1-329-L12FZ)

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What's really unfortunate is that you appear not to be listening to Exede Brad or Diana - they can't help you if you don't supply them with your account info. 
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Billy Hearnsberger

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"It's unfortunate that UAL did not listen to one customer that gave his reasons for not giving up his seat. When a company rejects a customer's voice and then justifies their action taken, it can turn into a crisis."

There is a system in place for selecting those that lose their seats .  That system does not and should not involve verbal explanations and excuses as to why "I'm special".