Disappointed with service

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
Disappointed in Exede's service. I explained our requirements when we signed up. Need to be able to work from home, play video games online, and stream movies/shows. However, I quickly exceed, no pun intended, the limit every time. I am on the Freedom pass way before my month usage is up. I had one of the higher packages but when I realized it would work for my needs, I downgraded. Pay so much for dismal, barely existing service. Exede doesn't offer a way out of their contract, doesn't offer a trial period, doesn't offer much. Customer service consists of many empty platitudes with no assistance. Basically, the only option is to wait it out and try and lower the termination fee or just terminate the contract. Get this...if you terminate the contract, Exede may or may not send you a UPS box to return the equipment within 30 days. However, the customer is still responsible to pay to send the equipment back or be charged and additional $300+ on top of the termination fee, if not received within the 30 days. Also, it is the customer's responsibility to contact Exede about the box but Exede doesn't guarantee a box within the 30 days but the customer better have the items returned within 30 days regardless. One more thing...they charge your payment to whatever account you have on file...no warning, no contact, just cha ching from your account. Wow! So plan on the additional cost of shipping back the equipment. I am counting the days to terminate. Everyone looking for internet DO NOT GET SUCKERED BY EXEDE!
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Junk

  • 2 Posts
  • 2 Reply Likes
  • angry, disappointed, and frustrated.

Posted 1 year ago

  • 1
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J S

  • 22 Posts
  • 3 Reply Likes
at least exede provides internet. Look at all those satellites launched and all that junk created, and yet few of them provide real communications (internet). Billions of dollars spent and none provided internet to the people.
(Edited)
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Junk

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Exede is still a rip off and the customer service is nonexistent. I don't have internet service, I have a yard ornament. I'm using my cell as a hotspot. Way more reliable and less expensive. Also, I can cancel the service when I am done using it without penalty, threats, and total disregard of courtesy. Exede basically provided lip service for their dismal internet quality. Exede did not provide any assistance to rectify the problem. If you are happy with Exede...kudos. I have not been provided a successful experience. I simply want OUT!

(Edited)
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Melitta Maria Powers

  • 18 Posts
  • 6 Reply Likes
I feel with you,worst internet ever a lot money for nothing
Photo of Melitta Maria Powers

Melitta Maria Powers

  • 18 Posts
  • 6 Reply Likes
I have to check every day my GB ,because the disappearing just like that,you come home from the work and you have no more GB,changed my password two times already the don't care.I pay $166 for 30 GB and lost them two times a lots money for nothing,people should get together and sign a letter and go to the Supreme Court.Exede is ripping off a lot people and they know they can do it because you need them for internet,I think it's a shame what they do