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I too am having the same problem, been a customer for 2 yrs with 15g of data and have never came close to my limit and all the sudden 8 days into a new cycle I've reached my limit.. so I bought 6g and im still out of date with 2 days before reset
We were told that we used 10gb in 2 days!
If others are having the same issues, PLEASE comment here.
Im convinced that this company is screwing us over and blaming "hackers" and bad routers so that they dont have to take responsibility for it.
" Data Usage / Data Cap / Overages / Data Limits / Not Even Online "
This is happening to us too, and people need to know.
As a PS: We are "experienced" satellite internet users, and learned early on to shut off ALL auto-updates, disable wi-fi on ANY device that could possibly connect to it (Direct TV box, PS3, etc), and rarely stream anything. Not gamers either. So where is this stuff going?
We should all band together and get a lawyer.
Interestingly though, they have tried over a dozen times to communicate with you to resolve your issues to no avail. You continue to rant and rave that no one is helping you, when in fact they really have tried. If you are using 25G of data per month and continuing to buy more then you need to take a little responsibility and have your PC's checked for a Trojan or virus. Turn off your auto play videos on Facebook, etc.
The corporate office does not have a switch they just flip and say hey let's rip off some of our customers today by eating up their data and making them buy more. This company was founded on principles and operates by the same. Customers always assume it is our fault they are blowing through their data. Case in point, a few months back I had one of my clients call me up really upset because his data was all used up. Pulled his usage history and on the day he said he was not home was when the most usage had occurred. He was not home...however he had painters in the house that day, they used his data all up.
We can see the time you use your data and how it was used, I am sure this information was given to you by someone from corporate. If not ask them for it, then you can do your own investigation. But don't keep bad mouthing a company that has tried to help you over a dozen times.
By the way, here is an article I wrote on how satellite technology works. You may find it useful.
Let me explain how satellite technology works. Exede service is like an 8 lane highway that travels approximately 88,000 miles round trip up and back from the satellite in a little over a half a second. There are teams of engineers that monitor this highway for traffic jams and keeps it flowing by merging heavy traffic over to a freer lane. There are also controls in place that only allow a certain number of cars on this highway. This keeps the traffic flowing at a constant speed.
Now in order to keep these data highways flowing efficiently and fairly for everyone there are restrictions put in place, your data caps. Think of it as the gas tank. You buy a full tank of gas each month and depending on how you drive will determine how long your tank lasts. If you put the pedal to the floor and are constantly doing burnouts, you are going to use that tank really fast. If you are conservative, you can make your tank last.
Let's say you are a heavy driver and like to speed and drive your car fast and heavy. Do you go back and complain to the gas station that your tank is now empty because YOU used it all up in a hurry? I don't think so.
Now there are some folks who have legitimate problems that need corrections by a technician. However the majority of complaints that I read are customers wanting to drive a big gas guzzling car by streaming the fuel continuously without regard. While actually a majority of our customers are driving their efficient cars in ways that are conservative.
Now if you want to compare the speeds of the cable and fiber companies, compared to us, just check out the independent FCC report that for 2 years in a row ranked Exede #1 for speed at ALL hours compared to our competitors. Yes they may allow you to run wide open, but your speed and everyone else's will suffer as evident in the report.
Exede is working on technology to help ease these data cap restrictions. And in 2016 VIASAT2 will be launched giving us an even bigger gas tank and more highways. Trust me when I say this, Exede does not want to have these data caps. And with their free zones, brings even more value to our service.
Hopefully this analogy will help everyone understand the why's to the data restrictions.
David R Varner is an Elite Dealer for Exede High Speed Internet and is not an employee. I am however a member of the Dealer Advisory Council to ViaSat and work on behalf of our dealers and customers to bring you a better company and product. www.lakecountrysat.com
You have NO idea how much time ive spent on calls with this company. You have no clue how completely ridiculous their claims are. We have turned off ALL computers and STILL had data disappear. This has never been a problem... since last november.. until now.
Read the complaints here. They are strangely similar... ya? The pattern is the same... things were perfect until this month...
You chiming in here and saying i have not allowed to help me is completely ignorant of any reality. ive spent HOURS on the phone with these people.
I have nothing that hog data 4GB in leas then a half day and i know better than that not to watch video unless on free time 00:01-5am.
As frustrating as it is, it doesn't do any good to continue ranting about it when in fact people try to help. Okay, you know you don't have malware, trojans, etc... and you know no one is stealing your bandwidth but, it never hurts to double and triple check. Use an AV scan you don't normally use, turn the router off for a week and unplug the modem unless you need to be online. Then see if data still disappears.
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