Disappearing data

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  • Problem
  • Updated 1 year ago
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  • (Edited)
You are a stealing and cheating company in 7 days I lost 27GB no one is home all day
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Melitta Maria Powers

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Posted 1 year ago

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Gwalk900, Champion

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Do you have any idea as to the number of ways that data can "leak"?

Are you aware that "off" is not always off?

Do you have a router that tracks data?

I suggest that you read the following post:


https://community.exede.com/exede/topics/understanding-and-tracking-data-usage


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Bev, Champion

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As Gwalk points out, you do not have to be actively using a connected device for it to use data. The devices don't have to ask your permission either - unless you change setting to force them to ask and, in some cases that is not possible. 

A sleeping computer can wake to download updates, phones can place updates over a set size on hold until they connect to wifi, then automatically download those large updates. 

Of course streaming uses a lot of data and, beyond that you need to look at your router security and make sure no one else is using your data. Even a friend or relative you let use it once might still be using it.
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Diana, Viasat Employee

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Hi Melitta.  I am sorry you feel that way. The Champions have given you some great advice. 
Here is an addition article you can review at your convenience;
Please send our account and contact information to exedelistens@viasat.com and we can take a look at your account data usage.