difference between bill and charge on auto-pay.

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  • Updated 2 years ago
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I have my bill on auto-pay from my AMEX card. The bill shows that my bill of $110.53 was paid; but I got an alert that $ 125.00 was charged against my AMEX card. What gives?
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Oliver Wright

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Posted 2 years ago

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Bev, Champion

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Oliver, this forum is not connected to your account and, we cannot see your account here. You will need to contact Exede by emailing your account information to exedelistens@viasat.com or, calling 855-463-9333. They will be able to give you the details of your bill. 

You can also view your bill online: http://help.exede.net/articles/General/How-to-print-and-get-copies-of-your-Exede-bill
(Edited)
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Oliver Wright

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Thanks. All I really wanted was a phone number to talk to a real person. You provided that. Thank you.
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Bev, Champion

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You're more than welcome, Oliver.
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Diana, Viasat Employee

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Bev  Thank you 
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Diana, Viasat Employee

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Oliver,  We look forward to hearing from you.  if you still need assistance, please send an email to exedelistens@viasat.com. We'll be happy to go over your bill and auto-pay  changes
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Brad, Viasat Employee

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Thanks Bev,

Also Oliver you'll probably get an answer when calling in but did you do a buy more data option this month?