difference between bill and charge on auto-pay.

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I have my bill on auto-pay from my AMEX card. The bill shows that my bill of $110.53 was paid; but I got an alert that $ 125.00 was charged against my AMEX card. What gives?
Photo of Oliver Wright

Oliver Wright

  • 0 Posts
  • 1 Reply Like

Posted 1 year ago

  • 1
Photo of Bev

Bev, Champion

  • 3090 Posts
  • 1299 Reply Likes
Oliver, this forum is not connected to your account and, we cannot see your account here. You will need to contact Exede by emailing your account information to exedelistens@viasat.com or, calling 855-463-9333. They will be able to give you the details of your bill. 

You can also view your bill online: http://help.exede.net/articles/General/How-to-print-and-get-copies-of-your-Exede-bill
(Edited)
Photo of Oliver Wright

Oliver Wright

  • 0 Posts
  • 1 Reply Like
Thanks. All I really wanted was a phone number to talk to a real person. You provided that. Thank you.
Photo of Bev

Bev, Champion

  • 3090 Posts
  • 1299 Reply Likes
You're more than welcome, Oliver.
Photo of Diana

Diana, Viasat Employee

  • 2260 Posts
  • 429 Reply Likes
Bev  Thank you 
Photo of Diana

Diana, Viasat Employee

  • 2260 Posts
  • 429 Reply Likes
Oliver,  We look forward to hearing from you.  if you still need assistance, please send an email to exedelistens@viasat.com. We'll be happy to go over your bill and auto-pay  changes
Photo of Brad

Brad, Viasat Employee

  • 3155 Posts
  • 1119 Reply Likes
Thanks Bev,

Also Oliver you'll probably get an answer when calling in but did you do a buy more data option this month?