Did anyone else notice an unannounced price increase to their plan?

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  • Question
  • Updated 3 months ago
  • Answered
  • (Edited)
Received my monthly statement for March. Increase in rate without a notice from corporate. Not very customer oriented.
Also, speeds seem to be slower that past couple of months.
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Karen

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Posted 4 months ago

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fmj77

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I noticed additional sales tax and state tax that increased my bill about $1. That's all.
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Oliver

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The sales tax happens one time a year for most places and can be on the county or state level.
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Karen

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Since I don't receive an itemized bill, I can't compare month to month other than the total. I didn't see a change on my phone statement which one would think would incur the same increases. Thanks for your responses.
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Jim Eoff

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Me too. Glad to be reminded of the likely explanation.
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Brad, Viasat Employee

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Every spring in certain states you'll see the Annual Property Tax Recovery Fee charged to accounts. This is a annual charge that usually varies by location but most end up in the $6 ball park and then the next month you're back to normal. Here's more information on that

https://help.viasat.com/articles/General/What-s-the-Property-Tax-Recovery-Fee
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Brad, Viasat Employee

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With that said Viasat typically will not raise prices on your service (I haven't seen one outside of EasyCare my entire time with the company but we do offer different plans and promotions roll off). Any time you want to review your bill in detail please go to account.viasat.com and you'll be able to review your ENTIRE billing history
(Edited)
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Brad, Viasat Employee

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Karen if you are having speed concerns please contact us either by phone at 855-463-9333 or email viasatlistens@viasat.com
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roxie kwak

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Yes I did went to 40 dollars more
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Brad, Viasat Employee

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That sounds like the end of a promotion. New activations are given a 3 month promotion. 
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Judi Yonge

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I've never paid the quote given when signed on never told it wasn't their problem since this is only internet service provider I can get pretty much says it all . Funny how they can get service on the moon but 15miles from towns all around.d me I have only one choice,held hostage by company that can do what they want
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Jim16

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The ping rate for moon internet would be 2.5 sec.