I am on the Liberty 12 program. Two days ago, my service deteriorated to the point where it was essentially useless. After an hour on the phone with tech support, they advised that the modem was the problem and they would arrange a service call. The next day, I was contacted by the local service agent who advised me that this problem was widespread and, in some way, related to the new satellite. They felt that the only solution was a modem upgrade but that I had to get that authorized by ViaSat. When I contacted ViaSat again they said a modem upgrade required a new 2 year contract ( which I am unwilling to sign ) They then advised the the current modems are out of stock and will not be available for some time - at least another week. Meanwhile I am out of service, and for this I have been paying a monthly fee for service. Unacceptable!