Deleting email in new platform

  • 1
  • Question
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Is it true that only one email can be deleted at a time in the new platform? I do not see a "select all" option. Ctrl delete also does not work to select a large amount of mail to delete. Am I missing something? I hope so because I do not like this new platform at all if email has to be deleted one at a time.
Photo of Robin Richmond LeBrun

Robin Richmond LeBrun

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of HMC1940


  • 605 Posts
  • 253 Reply Likes
What I have been doing is getting my email list in second screen. Then check mark boxes I want to delete and hit delete at the top of page where they have delete and so far it has been doing okay.
Photo of JEP


  • 987 Posts
  • 718 Reply Likes
If you are using your browser webmail to access your email, then CTRL-SHIFT-A will select ALL of the email in a given folder and then you can delete them all at once.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Robin, you would want to go into your preference tab in your new email. From there scroll down to “Other” and choose the settings option: display checkbox’s to quickly select items in list, save and then refresh your page. You should then have check boxes appear next to your emails. For further assistance feel free to contact our Customer Care line a call at 1-855-463-9333. Thank  you 

This conversation is no longer open for comments or replies.