Decent browsing speed, bad download speeds

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  • Updated 3 years ago
  • (Edited)
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We recently switched to Exede, after years of frustration with HughesNet. We did so primarily because our local Radio Shack raved about Exede - in comparison to Hughes. For the first day, our experience was about as good as can be expected - as we had better than average (in comparison to Hughes) performance for browsing, Email and downloads.

However - since that first day, while browsing has continued to be acceptable - a little more consistent than Hughes (especially so with https sites) and Email has also been okay - download speeds have been outright terrible. As an example, I just downloaded a 77Mb update from Apple and it took almost ten minutes to download. At even mediocre download speeds, it should have only taken about a half minute. 

We have the top-of-the-line Exede plan (25GBs) and we own recent model Macs, along with Apple's excellent Airport Extreme router / WiFi base station.

In addition to the above example, on the few occasions we tried to take advantage of the Late Night Free Zone, download performance has gone from bad to completely unusable. Even web browsing and Email performance degrades during the LNFZ.

With Hughes, while web browsing was often frustrating (especially https sites) - and even Email could have us pulling our hair out - downloads were generally pretty good. While we did not download enough to trigger the FAP - so that was not a problem - we did download enough updates to have occasional need to pull down a file of anywhere from 100-300 Mbs and performance for those update downloads was decent. With Exede, it seems our experience is exactly the opposite - browsing and Email are decent, downloads are just - bad - very bad.

Can someone please advise how we should proceed? I understand that performance is not guaranteed, etc... however, the product should at least be usable. Especially during the LNFZ, it is not. And during other times of the day, should we just expect that Exede will generally be okay for web browsing and email, and yet generally not acceptable for downloads? Are there steps we can (should) take to improve download performance and to improve performance during the LNFZ? 

Any advice would be appreciated. Thanks.

Regards,
Rique
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Rique

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  • Frustrated and concerned

Posted 4 years ago

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Kaotic Technologies

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you live in virginia?
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Rique

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@Kaotic Tech - yes, we live in Fauquier County, VA. Why do you ask?

Regards,
Rique
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Kaotic Technologies

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I asked for 2 reasons......i live in campbell county....to far for me to help you . And 2, the radio shack in my area installs exede, and thee installer is terrible.....thought you might have gotten the service from them. I fix tons of tthere installs
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Rique

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@KaoticTech, thanks for your interest. I think the installer is actually pretty good. Close to 20 years experience. The thing is, the first day the performance was great. And there have been some periods of usage where it has again been very good. But sadly, for the most part, speeds are compromised badly. Given that we have had some periods where performance was good and given that it was very good the first day and given that the drop-offs are most noticeable (to the point of being extreme) after the LNFZ starts, I don't think this is an installation issue. If performance was consistently bad, I would be more inclined to think that was the case.
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david, Champion

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The download bug has hit me here in Texas the last two nights. The night before last from 1:00am  to 5:00am the download speeds ran from 50Kbs to 95Kbs even though speed tests ran from 6.1Mbs to 13.5Mbs later in the LNFZ.

Last night it ran 70 to 95 Kbs from 1:00am to about 3:00 with some bursts to 200Kbs or a little better while the speed test ran from 3.1 to 7.?Mbs  (I didn't run a speed test after this). Then after 4:00am it ran from 250 to 350Kbs, sometime a little better and around 4:30 it got up to a still slower than normal but usable speed. To bad I had to kill it at 5:00.
(Edited)
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max

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For the first year of my exede contract i had been getting way higher than average speeds, I thought I had left my Hughesnet horror memories behind me, but last month i noticed a gradual decline in my actual download speeds, not the "speedtest" garbage that you can run, but the "download this link and it says its going at ____ kbps" speeds. I even came to the forums and complained about it only to have my speeds return somewhat for a week or so.

Starting last week, however something happened, my actual download speeds have been absolutely terrible. I'm talking 40kbps to download a netgear firmware download, and any other links i try are the same.... 40kbps. I"ve not exceeded my bandwidth, and I've tried in the free zone and during metered times. I've had 2 exceptions to this though... I've done the windows 10 upgrades twice and various video drivers. They managed to go at a decent speed, however not until 2am, before 2 am they were going so slow  I had to cancel.

If this is the future of all my experiences with exede I cant justify paying nearly $100 a month for slightly above dial up speeds. I'm so disappointed right now, I'm thinking about uprooting my whole life and moving from the house I'm comfortable in just to obtain a decent internet cuz Hughesnet and Exede are my only viable options at the moment. Exede was outstanding for the first year and if I could just get back to what I was getting , or even half that I'd be thrilled, but at the moment for the last week I've been getting 1/100th of the service i was originally, this is unacceptable.
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Shawna Smith

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I was having the same issue. I had someone come out and adjust the satellite dish and now it's much better. Maybe your satellite dish just needs an adjustment?
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Barbara Sorrentino-Bayne

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My service was pretty good while I was in my two year contract, but as soon as I completed my contract requirement  (2 years)  things changed.  I use the 12am-5am free time most of the time so during the day I shouldn't be going through so much data.  It is terrible. Had to buy data twice in the last 3 days. I uploaded a 30 sec video last night to see how long it would take....6 hours!!!!!!!   I flashed back to dial up.  They take advantage of us because we live in rural areas and know we have very limited choices.  Praying cable expands fast, but I have been waiting on that for 3 years now.  
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Rique

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@ShawnaSmith, There have been some periods of usage where it has been very good (it was very good on day one). However, it is more common that speeds are compromised badly. Given there has been some good performance mixed in with (mostly) bad and especially given that drop-offs in performance are far worse after the LNFZ starts, I don't think this is an issue that could be fixed with an adjustment. If the adjustment was off, I would expect that performance would be consistently bad.
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max

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@David I'm in Texas too, and my experience is pretty much identical to yours.
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david, Champion

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I thought we had dodged the slow DL bug Virgina has been getting, but evidently we're just late to the party.
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max

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Everything I tried to download is going slow, from various sources that usually go as fast as 2.5mbps of actual download speeds... all under 50kbps... just to humor myself i decided to try putting windows 10 on another of my devices, a full windows tablet, and ive got 20% of it downloaded in 5 minutes.

I have no idea how or if its possible, but maybe exede is allowing more bandwidth for people trying to update windows 10... cuz i have no other explanation to why all I've been able to download in the last few days has been windows 10 and barely anything else.
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david, Champion

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The Win 10 ISOs, 32 and 64 bit, is what I have been trying for three nights. The first night I didn't even get a third of the smaller one and lost it when I ran out of time.Last night I managed to get the smaller 32 bit one but it took most the LNFZ and a good part of it Dled in the last 30 minutes or so. I got the 64 bit one tonight but it was slow most of the time. It finally ran fast enough the last hour and a half to get it. For the first 3 1/2 hours of the LNFZ tonight it wasn't much faster than the last two nights.
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Brandy McGinn Knighting

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I have been having the same issues here in VA. I tried downloading Chrome tonight and it projected 12 hours to complete. I haven't even used 10% of my data for the month and am nowhere near my cap. We have been extremely dissatisfied with our service, but our only other option is Hughes Net and they don't seem any better.
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David Lisa Weaver

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Been in low speed purgatory myself for over a month. And Exede's continual excuse - "congestion". I loved the service up until a month ago. Now I'm averaging 1.5 mbps out of a promised 12 mbps - all day / everyday.

As I type this, my current download speed is 13 kbps - what was considered "high speed"internet in 1993!! ლ(`ー ́ლ)
(Edited)
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Leo

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I would agree with KaoticTech. Your speeds are way off to be normal. Slow speed is a first flag of an install issue. Why this is happenning is explained here. But in general you may have an ODU point-and-peak or cable issue.
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Brian Shackelford

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I am just going to quickly chime in here and say that I have the same issues.  My browsing speeds are acceptable and my speedtests range from 4-8 Mbps, however my download speeds when I go to download a file drop to about 80 KBps.  Based on the speedtests these should be hitting 300+ on the downloads but they never do.  Doesn't matter if I'm plugged into the modem, wireless, windows 7, 8, 8.1, 10 or Linux, they all have terrible download rates.

I have asked Exceed multiple times in this forum to please disclose in general how they are implementing prioritization of traffic on congested beams, but I don't think that is going to happen.  So for now I have to assume why things are slow just for file downloads. 

I hope you can get your situation resolved.  
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Steve James

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I have given up trying to download anything. I am in southern Indiana and on a good night...my download speed is 1.5-3.0 Kbps..that's not Mbps folks..that is Kbps! This is ridiculous. They want a 95.00 service charge just to come out and check "their" equipment. BS.
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Exede Lindsey

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Hi Steve, very sorry to hear of the concerns you are having in relation to your speeds and your service charge. I would be more than happy to assist, please feel free to send your account and contact info to exedelistens@viasat.com. Thank you
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Steve James

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I know that it has been awhile since this post but just wanted to post an update. I solved my problem..I DUMPED EXEDE.

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