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However - since that first day, while browsing has continued to be acceptable - a little more consistent than Hughes (especially so with https sites) and Email has also been okay - download speeds have been outright terrible. As an example, I just downloaded a 77Mb update from Apple and it took almost ten minutes to download. At even mediocre download speeds, it should have only taken about a half minute.
We have the top-of-the-line Exede plan (25GBs) and we own recent model Macs, along with Apple's excellent Airport Extreme router / WiFi base station.
In addition to the above example, on the few occasions we tried to take advantage of the Late Night Free Zone, download performance has gone from bad to completely unusable. Even web browsing and Email performance degrades during the LNFZ.
With Hughes, while web browsing was often frustrating (especially https sites) - and even Email could have us pulling our hair out - downloads were generally pretty good. While we did not download enough to trigger the FAP - so that was not a problem - we did download enough updates to have occasional need to pull down a file of anywhere from 100-300 Mbs and performance for those update downloads was decent. With Exede, it seems our experience is exactly the opposite - browsing and Email are decent, downloads are just - bad - very bad.
Can someone please advise how we should proceed? I understand that performance is not guaranteed, etc... however, the product should at least be usable. Especially during the LNFZ, it is not. And during other times of the day, should we just expect that Exede will generally be okay for web browsing and email, and yet generally not acceptable for downloads? Are there steps we can (should) take to improve download performance and to improve performance during the LNFZ?
Any advice would be appreciated. Thanks.