December 12th "2017" Maintenance Issues

  • 1
  • Problem
  • Updated 5 months ago
  • In Progress
After the update I am having some really bad issues with stability. I am posting it to help others that may think it is a PC issue.
After the "update" my net is randomly shutting down. Nice update ViaSat. wow.
(Times in the SS are CST, so well after the "update" completed.)


Photo of Lawrence Shimer

Lawrence Shimer

  • 13 Posts
  • 2 Reply Likes
  • Pissed

Posted 5 months ago

  • 1
Photo of Lawrence Shimer

Lawrence Shimer

  • 13 Posts
  • 2 Reply Likes
Lost net during this post too how ironic. so add 5:30 AM to that too.
Photo of Bev

Bev, Champion

  • 2807 Posts
  • 1131 Reply Likes
What updated to cause the problems? The Modem firmware has not updated in a while.
Photo of Lawrence Shimer

Lawrence Shimer

  • 13 Posts
  • 2 Reply Likes
Good Morning,  :)
I didn't ask but ViaSat support informed me when I reported the issue the first time that there was scheduled maintenance being done and would be concluded at 5AM GMT.
I think for details as to what exactly was updated or (maintained), you would have to ask an actual ViaSat employee ;)
Thanks for asking though Champ.
(Edited)
Photo of Lawrence Shimer

Lawrence Shimer

  • 13 Posts
  • 2 Reply Likes
Heres that 5:30ish outage with more recently, if it does not get better I will call them back.
Figured it would be sorted by now.
But like I said in the first post, I posted just as a "heads up" to fellow ViaSat customers, not so much for support, I know where to go for that. PeAcE
(Edited)
Photo of Diana

Diana, Viasat Employee

  • 2117 Posts
  • 366 Reply Likes
Hi Lawrence, thank you for informing other customers awareness. It is appreciated!