Dead Zone ??

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  • Updated 3 years ago
I don't know if anyone else has had this experience or not BUT.
I opened up the computer at about 05:30 this morning , checked e- mail as usual and was in the process of looking at some other sites as I do every morning when I was flagged by my router that the connection was lost.
Checked the router and modem which both appeared to be working , checked the PC again , checked all physical connections, everything seemed fine , light's on modem were blinking as expected, light's on router were in their proper state.
Next , I connected the PC directly to the modem Still NO JOY , rebooted PC, NO JOY !
Called Tech support and was put on hold (22 minutes worth , they never did answer) .
Power cycled the modem , router, and PC, thinking that might help (still on hold) NO JOY yet.
Roughly an hour later, I opened the browser again and everything was working and still is ( hung up on TS as they still hadn't answered).
Apparently Exede had a problem or was pushing an update to the modem or something without bothering to tell anyone !
Is this common practice for Exede ?
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Prfgadget

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Posted 3 years ago

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Exede Lindsey

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Hello Prfgadget, we are very sorry to hear that your concerns were not addressed properly and would love the opportunity to help. I cannot verify whether or not an update was sent out to your modem directly but I would be more than happy to check for you. If this issue still persist, or if I can provide some helpful information towards your account please feel free to send an email to exedelistens@viasat.com. Thank you
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Prfgadget

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Lindsey:
I will not bother you folk's with back tracking through data UNLESS this becomes a consistent thing.
After years of being with Hughes and going through this sort of thing almost weekly, the indecent this morning took me by surprise and I did all the usual thing's I was accustomed to doing with them before having to wade through the mess they call "Tech Support".
So far Exede has been very smooth to work with and no major "Glitches" which is why I was surprised this morning.
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Exede Lindsey

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Hi Prfgadget, thank you for reaching out to us regarding this matter. We truly apologize for any inconvenience you have faced; we strive to provide exceptional service to all our customers. Please feel free to send us an email for any future issues to which you may experience. We want to continue to make your Exede experience as smooth as can be. Thank you for being a valued customer. 
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Steve Frederick, Champion

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Did you check the modem status page  http://192.168.100.1/ to see what it was showing?
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Prfgadget

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Hello Steve:
Yes I did think to check that, and everything looked as it normally does ( One thing I learned to check with years of experience with Hughes Net) .
This is what lead me to believe that Exede might have been pushing something (or pulling, who knows ?).

Thanks for the thought though !