Archived and Closed
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We have been using Exede for a while now, and have generally been happy with the speed and reliability. We lost our connection in February for about a week (dish alignment issue) that was fixed by a Technician - ever since then we have been going through data much more rapidly than we used to. Our internet habits have not changed (no video streaming, limited downloading), our computer equipment has not changed (2 PCs running Windows 7 with auto-update turned off), and we are baffled by this issue. I really think that something changed when the tech restored our service, but I am not sure how to diagnose this.
When I talked to Exede last month about our overage (we had used 12 GB on our 10 GB plan by adding 2 extra 1 GB purchases - even with a week of no service), they mentioned that there was a new data monitoring tool that was going to be coming out - we really need that tool now so that we can help in diagnosing what may be causing this data usage.
I need to understand what is "different" now with my usage, so that I can fix it and stop having to spend extra money every month and avoid overages.