Data usage and you!

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I'm sure by posting this I'll be accused of being an exede employee or some other such garbage, it seems every time anyone posts something helpful or non over critical of exede, those accusations fly.

On the contrary, I, like a lot of people, are quite critical of exede, but mostly because of the horrible training the tech support people seem to have, and the script like bullet points they seem to have to hit each time you call, regardless of the situation.

But, when it comes to the usage meter, I'm not in the slightest critical. Granted some people have genuine issues, but I suspect those are due more to hardware problems (modem cycling, piss-poor installs), not meter inaccuracy.

I think the vast majority of people who complain about the meter being wrong simply do not have an accurate idea of how much data they actually use. I've seen many posts from people stating something to the effect of "when I was on this plan. . ." or "when I got internet off of my cell phone. . . " and use the fact that while using other services they only used "X" amount of data, and I use it less now, I simply CAN'T be using up all my data, exede is simply a group of thieves!

A bit of a side track history lesson. Some of you may recall back in the early 90's, Steve Jobs left Apple, and started NeXT computer company. The NeXT was the first computer to have an internal hard drive. Prior to that, all home computer had exclusively removable storage (ie, tape drives, floppy discs). The basic NeXT model came with (and this is a direct quote from the original NeXT owners manual http://simson.net/ref/NeXT/brochure_i... ) "A single NeXT optical disk offers 256 megabytes of storage. By providing such a huge capacity to every computer user, NeXT is removing a major obstacle to the everyday use of files containing high-resolution graphics and digital sounds- either of which can display quite an appetite for valuable disk space" and could be expanded to "The NeXT Computer offers Winchester storage as a supplement to its optical technology. High-capacity hard disks are currently available, so its possible configure your NeXT system to allow access to truly enormous amounts of storage - approaching one gigabyte and more - without adding a single external device."

Yes, it just called a mere 256 mbs "huge" and a single GB as "enormous." What it doesn't mention, that Winchester 1GB drive was WRITE ONLY. . . meaning it could not be erased once written on, all data was permanent. The logic was, no one could ever need more than 1 GB of storage in the lifetime of the computer.

Of course, by today's standards those statements are ludicrous, but at the time, it was extremely accurate. The point of those statements were to show how much technology changes over time. Five years ago, when you were on some other satellite system, and never used up your data, the size of the files you were transferring (remember EVERYTHING you do on the internet transfers data, both download and upload), were extremely minimal compared to the MUCH larger files today. Video is at much higher resolution, remember those tiny little real media videos? Audio is no longer compressed to "cd quality" 128 kbs, it's streamed at three times that size 320kbs, or, even losslessly in the FLAC format. That banner advertisement flashing to the right of your screen, using flash technology to invite you to meet singles in your area, uses far more data ALONE, than an entire website containing the same information would have five years ago.

As for the cell phone 3G/4G plans, a mobile website is far smaller, far less data intensive, and contains, most importantly, far less advertising, than a standard PC formatted web page. Comparing the two is futile. There simply is no comparison.

So, be realistic, and take your data usage into your own hands. Use a modern browser with flash blocking and ad blocking. When you use video sites, make sure your settings indicate you'd prefer standard definition video, not the full HD that your internet speed will allow. If you must use social media, log out of the site when you are not using it, so it doesn't update on it's own (I have very few things on my facebook wall, and it still updates constantly, if you have more than a few, I guarantee you, facebook is a huge data thief for you). Most importantly, install software like Networx which will monitor your data usage in the background , letting you know what apps are using how much data and at what times. Take your data usage into your own hands, instead of laying blame, and you will (very likely) find the meter extremely accurate, and your exede experience much better (assuming you don't have to call the damn tech support people who's entire repertoire is "reboot your modem").

I honestly believe if you are smart, and have realistic expectations (and got a quality install) exede is by far the best solution for internet in the areas we all chose to live in.

SM
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Starring Matter

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Posted 6 years ago

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Chris Milton

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I can understand some people may get good service with Exede, but I've personally spoken with several people that have the same data usage problems I have. I have the 15 GB plan and somehow I completely use all of it within 7-10 days. I've had days where no one was home to even use the service and somehow we used 2 GB? You've got to be kidding me! We never stream Netflix, no streaming radio, and rarely watch even a few minute YouTube video. This is a wide spread problem that people are having and it's very frustrating because after hitting the limit the service is basically useless. We barely use it when it's functioning and when I do need it it seems to be crippled.

I'm glad you seem to have good service from them, but I know far more people that have poor service.
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Achim Enssle

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kinda proof! in 9 out of 12 month i use in between 20-22 days 70% of my data allowance so roughly 350MB a day! i get my 70% warning mail and then 9 out of the 12 times the next day i'm over 100% how??? thats not random, that's a controlled cut!! This is fishy and it stinks!
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Bryan Giles

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I experienced this twice this month. We were out of town. I checked my Data allowance before I disconnected every thing. Came back home and Poof 1.6GB of Data had been used. How? We Physically turn off (unplug) our equipment as we live off grid.

Then Yesterday I checkd and we had 2.1GB allownace left. Middle of today No Data and we spent most of the day out in the yard. Satellite system and computers turned off.

Smells REAL fishy...
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Achim Enssle

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last nite was up of course , was new years eve. checked on the phone, should be full speed,right? had a latency of 2893ms (almost 3 seconds) down of 5Mbits and up 0.5Mbits. wouldn't hardly load clips and always said "check your internet connection"
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Starring Matter

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I am by no means attempting to imply that there are no issues. There are very competent users who know exactly what they are doing, and yet still have data meter issues. No doubt at all. But, I think those issues are very likely hardware related, not a meter issue per-say. The vast majority of data complaints though, come from people who don't know, or don't care, how to appropriately manage their own usage. Bottom line is, it does completely fall back on exede, who's ridiculously badly trained phone reps seem to be forced to follow an insufficient script, that does nothing to address the issues of the people who do have real problems. The customers that refuse to do the legwork on their own, them, I have no sympathy for.
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Nora Beth Hacker

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Can you tell me if playing Farmville can use 10GB in 14 days?
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Exede Elizabeth

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Hi Nora Beth,

Thanks for posting! That is a good question. We can estimate Farmville to use between 30-50Mb per hour.

50Mb per hour, 10 hours would be 1/2 GB and 20 hours would be 1 full GB of usage. This is just an estimation of course.

I can definitely look into your data usage and provide more detail to you about how the data was used. We will need to gather some information from you first. I will shoot you a quick e-mail (at the email address on your profile).

Thanks!
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Nora Beth Hacker

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Thank you! I will be waiting for your e -mail.
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Nora Beth Hacker

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so roughly 200 hours per month would be 10GB. I am sorry, I just don't spend 6 hours a day playing Farmville.....I do have a job and a family. Something is wrong. I just logged in to my wildblue e-mail account (I have never done that before) noticed that I had e-mails of over usage - but e-mails have wrong account number - something is terribly wrong!
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Xavier Schaetzke

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You will go over simply by leaving you computer left on connected to the internet... Phones and laptops anything with wifi connection connected to the internet is CONSTANTLY downloading small packets so turn it off when not in use.
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Therese Zeller

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Do you mean unplug everything when not on line?? I just got this and was not told GB's get used just by having your connection wven when not in use, or can I just turn off the computer?
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Exede Josh

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Therese, if you have an open connection and automatic updates, your usage may be used by the updates.  However if you have disabled the auto updates (or scheduled them to run during the LNFZ) and do not have any browser windows open, and no internet based applications running, then you should not using any of your data allowance.
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Chris Milton

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I highly doubt it, but I'm sure Exede will give you a different answer...
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Nora Beth Hacker

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Thank you Chris! I can't get Excede to even respond to my question.
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Steve Frederick-VS1/Beam314, Champion

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I quit playing Castleville earlier this year. I was playing it about 4 to 6 hours a day, and it was eating up about 1 GB a day. Those type of games are constantly updating and using up data. It is amazing how much data some of those innocent looking games actually consume.
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Xavier Schaetzke

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Try playing any game above Minecraft... You can go through a gigabyte in a hour at least playing Bf3 or even L4d2
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Starring Matter

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Though farmville and other facebook games themselves may not eat your data up incredibly quickly, facebook ITSELF will. Sit and look at your "wall" for a few minutes. Do absolutely nothing but look. You will notice (depending of course how many things you've liked and how many friends you have) near CONSTANT updating. New pictures, new videos, new advertisements, post after post updating. Every one of those updates uses data, and even small amounts of data, frequently enough, adds up. And, the ads, are NOT small amounts of data, many of them huge. Facebook is a data monster, pure and simple.
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Callen Gilbert

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OMG you can't judge anything by Facebook.  Every persons Facebook is completely different.  I follow my family only and so data used by Facebook is completely negligible to me.  If you are going to give advice then give actual true data with your advice Champion.  
The information in this thread is total bogus.  I am a retired Network Admin/Engineer and have very accurate data meters on my commercial grade Cisco Switch that I have defined as a  for my home network.  
The main problem that everyone has is simply that the Data Usage Meter is not real time.  It may be accurate at the starting point each month but then it falls off in accuracy as the month progresses.  It updates in spurts and if you do not read it at the time it updates you are not getting a clear picture of what you actual monthly usage is at that point.  

Achim paints a true picture of what happens to most people.  An email is received telling the customer that they are at 70% of limit and a day or so later another email informs the customer that they have hit the limit.  This is because of the delay in the meter updates and some terrible automation of information.

Could these problems be corrected.  Of course they could.  Will they be corrected.  Of course they won't.  These types of problems are at the bottom of a never ending list of things that need done and so are never of much importance to 90% of the IT departments out there.  

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Achim Enssle

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This morning nothing works, wont load pages..slowed down to dial-up. I would be ashamed just mentioning this company with one good word
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Exede Josh

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Achim, if you would like some assistance troubleshooting, just send me an email with the best time to call to exedelistens@viasat.com.
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Achim Enssle

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ok, for the last time... yes you all are pissed off about that stupid metering which maybe correct , maybe not? Now, how many of you would have signed up for this junk if they would have told you ." No more than 1 hour of Facebook a day , don't even think be on multiple PC's, No Youtube maybe a 5min clip every two days , No streaming of any kind and...... you have to cripple your PC, download Update Managers , oups forgot no downloads either unless you're a Bat and all night awake, and watch for this and watch for that and so on..." To make it simple and clear, " THESE DAYS 10 OR 15 GIGS ARE SIMPLY NOT ENOUGH " EVEN 25GIGS ARE BARELY ENOUGH FOR A fAMILY WITH 1 TEENAGER! " my sons spanish teacher told him to go online for studying....whatta F*** i can't, once i'm over my data that damn thing is basically useless. This ISP is not worth $50 ! maybe $15 would be adequate!
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Bryan Giles

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How about the evolution plan with 10GB of Data Allowance... 

Because they cant give me DETAIL on how my Data is being consumed, I cant really see CLEARLY how to manage it. 

As we have to manage our data usage, better tools are needed. 

We need clearer breakdowns. I found out they call almost any Data back and forth (like my email program) file sharing...

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Roadrunn3rr50

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Didn't The Viasat company just tout and pat there own backs for having a satellite just in service the has the world largest capacity for a communication satellite? I was under the impression that this is the technology of the future...yes, the 25 gigs per month allowance is so far removed from average users. Common place usage with today's HD, HIGH RES GAMING, ONLINE VIDEO MOVIE PHENOMENON. Uses a great amount of data, and quite a bit more than the very small amount that Exede doles out. The average online user never had to worry about how much they used even when there was a cap which industry standard used to be 100 -250 gigs in a 30 period. Which most mobile company's and cable companies used to eliminate those very few that thrive on push in and out close to a Terabyte monthly of movies and music. The option put on the table of the " Fair use policy" follows guideline set up by the sole company that enacts such policies, there fore they can set there own limit and say, "Anymore than that (which we are talking 25 gigs monthly here) and our company labels you a heavy user. When in the real world that's total BS. Companies set they're own terms and mind you the name of the game is profits. Att &it has stated publicly that it would be more profitable if they were to place these lower caps on the public as to shape people's online habits, thus bringing one gets information to a pace that DOES NOT OVERBURDEN THERE ARCHAIC COPPER LINES AND CENTRAL OFFICE SWITCHES. Because they cost to them to upgrade their system would be enormous considering they are one of the largest communication companies in the world. Is this not a form of bringing the mass under your control to a level so as to remain competitive!!!! And yes, I came up with that on my own...somebodies been reading!!!!!!
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Roadrunn3rr50

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Hi Elizabeth .....I'm just keeping the discussions fluid!!!!! Lol
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Starring Matter

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Roadrunn3rr50,

Though I do not disagree with you in theory, It's a lot of work for me to stay under the 10 GB data limit (but, I do the work, follow the rules, and make it happen), and it would be nice to see more "modern" packages at a reasonable price.

But, bottom line is, no where on the exede website does it say that this service is perfect for all your entertainment needs. It isn't, they don't claim it is. Satellite internet, be it exede, hughes, or any other, is intended to be a utilitarian service. You use it for what you NEED to use it for, not for what you WANT to use it for. It's a tool, it's not your nightly entertainment.

Does that suck? Most certainly, is it our choice to live in an area where it's the only service available? Also, most certainly. When you chose to live in a remote area, gas costs more, groceries cost more, and yes, internet costs more. It costs more to provide us services because of where we chose to live, and those costs are (rightly) passed on to us.
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Callen Gilbert

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Give me a break.  Everyone has approximately the same expectation of what they can do "on the internet"   Since in town internet service is practically unlimited for everyone, in town customers are able to leave Facebook and Twitter and several other programs running in the background 24/7 without being shut down for usage limit.  That is how those type of programs were designed and expected to work.  In town people are able to subscribe to Netflix and are able to actually use the nice extras that are proclaimed to make Direct TV so much better than cable.  However we country folk are not able to use even one of those special services from Direct TV without hitting our usage limit in a few days.   We can't subscribe to Netflix without being willing to give up the best parts of the subscription which is downloading free movies from a near unlimited supply.  

Maybe you had low expectation of what you were getting but you are in the minority.  And that does not even take into consideration the large number of people who have commented in this forum that they were give totally bogus information when they signed up.

And please do not bring in the old costs more tripe.  Yes the cost to start a satellite company may be a huge total but when calculated by the number of people available as customers then it falls within the normal cost of setting up an internet company.  And the pricing of packages are based on incorrect information being fed to customers of why they are priced at those rates.  The usage limit is based on incorrect ideas of what causes slowdowns and who does what when and where.  

Please.  If you are going to give good news advice then use correct information in your comments.  

And PS.  The internet is not a tool when used in a non commercial setting. It is entertainment, whether in the country or in town, it is entertainment.


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Bryan Giles

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I used Hughes for 2 weeks then switched over to exede.

The difference is exede chrges for your uploaded Data as well as downloaded Data and hughes only charges for your downloaded Data.

This is my ONLY complaint about exede....

Personally I think that sucks. MOST services only charge for data downloaded....
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Bryan Giles

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Followup, of course I have had to learn to severely manage my Data. Before moving to a rural locale, I was using Comcast to the tune of 650GB/month according to THEIR Data meter. (I highly doubt that, but...)
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Starring Matter

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I just checked the Hughes website, they charge for upload data as well. I've never heard of any that didn't. In these days of p2p networks and cloud devices, not counting upload is paramount to throwing away money.
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Bryan Giles

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I read that, but looking at my useage, If I was getting charged for uploaded data, I sure never saw it displayed on the meter
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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The meter shows COMBINED data, the total of upload and download..
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Exede Josh

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Just to clarify, the meter shows combined data for Exede Customers.  Wildblue Customers the meter still differentiates between download and upload data.  
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Bryan Giles

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It is understood the meter shows COMBINED Data. I used to watch my Comcast Meter run up to 500+GB each month. So I am not FOREIGN to the idea.

My point is simple. I was ONLY using about 1.2 GB of Data a week using Hughesnet. Which IMO is NOT reflective of our uploaded Data use.

With exede I average about 2.5GB of data per week so far... Similar useage pattern. I hawk the meter.

Difference between exede and Hughes (or why I switched?) DATA SPEED.. I average 2.2MB/sec on downloads... Hughes? MAYBE 650KB/sec Top Speed on Gen 4 Satellite.

(Edited)
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Achim Enssle

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i like those replies... but only Money counts! I looked at Exedes website ! If you look under the Tab "what you can do" its all pluralized ...hang on, let me copy and paste it!
With the new Exede service, you can now enjoy the full extent of what the Internet offers:

Watch streaming videos, TV shows and movies with fewer buffering delays
Better video chat with less jitter
Share more photos with friends and family
Download and stream music
Experience exceptionally fast web browsing and email
Connect multiple computers, smart phones, tablet devices and web-enabled TVs
you see that "watch Videos" TV Shows ..ok chat is singular...! If you do all that there's not enough bandwith in any of their Packages to even come close to what they say you should be able to do!
I'll bet if ya
watch 2 high def (streaming)
2 TV shows
share a couple pics, lets say 20
than download 10 songs and stream radio 3hours....you're done , no more bandwith left for "fast Browsing" and i haven't even enabled Wifi on my TV!
And " fast Browsing?" how to with a Latenzy of 800ms. compared of DSL 43ms.???
But thats just me...!
keep the ball rolling, while they keep rolling in our dough :-(
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Chris Milton

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Great point! They shouldn't advertise being able to do those things without a huge disclaimer saying that if you do much at all your service will be borked for the rest of the month.
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Achim Enssle

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or at least say if you do that it'll cost you $140 or more...!
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Starring Matter

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Achim, Chris,

I find myself again being in the awkward position of defending exede.  I have had posts deleted on this board for giving my honest opinion about some aspects of their service, but in this case, they are right, and not you.

No where on the exede site does it say that exede internet is the end all source for all of your family's entertainment needs.  You are more than capable of doing all those things, yes, in appropriate moderation.  You are also more than capable of jumping off the Empire State Building, but, guess what, that's not a good idea either.  

Satellite internet is utilitarian at very best, use it for what you NEED to use it for, and anything else that you get is a bonus.  If you had unrealistic expectations of what 10 GB would get you, that's on you, not on them.  As you just clearly pointed out yourself, the plan selector is there on their website to allow everyone to make an educated decision.

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dave v

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yep they advertise can. but when I signed up told them 2 movies a week and daily facebook games. they told me 10 is enough. now I signed up its not enough. wildblue sucks
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Steve Frederick-VS1/Beam314, Champion

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2 HD movies takes just over 8 GB.  That won'y leave you much for the rest of the month.
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dave v

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Well why didn't sales say that they just got me too sign up dam it. I guess gotta seek attorney general for false advertising
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dave v

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I told your people 2 movies and games
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dave v

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Why would I switch my DSL unlimited for your service if I knew it wasn't enough
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Achim Enssle

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starring, did you read my post??? i copy pasted what they claim you can do! It's clearly impossible and thats what i'm bitching about!
again...With the new Exede service, you can now enjoy the full extent of what the Internet offers:


Watch streaming videos, TV shows and movies with fewer buffering delays

Better video chat with less jitter

Share more photos with friends and family

Download and stream music

Experience exceptionally fast web browsing and email

Connect multiple computers, smart phones, tablet devices and web-enabled TVs

the best is the video chat...haha! Video chat is a gig-hog, lol!
let's say one 10min video chat once a week thats already 2-3 gigs, depending on your video cam!
Again, all i'm saying is ! Give 50gigs a month for $50 and no one would have an issue!
oups maybe the gamers still have an issue...

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Steve Frederick-VS1/Beam314, Champion

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These are all the things that you can do, however nowhere does it say you can do all of these within any one month.  You can do it until you go though your data allotment.

As for your dream of getting 50 gigs a month for $50, that will come shortly after cars sell new for $5,000.00 and gas is $0.50 a gallon.
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dave v

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Your sales people asked what I gonna do I.told them. Then suggested $60 package. Was ripped off
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Steve Frederick-VS1/Beam314, Champion

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Dave, thank you for the unnecessary name calling.  Exede is satellite internet, and cannot be compared price wise to and ground delivered internet providers.

Sorry you feel you got ripped off, you should have done more research into what you were signing up for prior to committing to the contract.
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dave v

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Yea thought I could trust your sales people but not so
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Starring Matter

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I bought a new car and I'm going to call the better business bureau and a lawyer!  The sales person told me I could drive it 200,000 miles.  I've been driving all day and I've only gone 300 miles!  And, I had to stop and put gas in it TWICE!  Fraud!  I was lied to!  What a horrible company that sells these cars!
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dave v

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Well we wil all you give is. Excuses and bus of how good u supossed to be but don't give a f about customers. I gonna make a point to expose u
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dave v

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Thanks a him. Great point
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dave v

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That was thanks Achim
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Exede Josh

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Dave, this is a warning, name calling is not allowed on our community.  It is ok to disagree with somebody, here, and healthy discourse is what this site is for, but all conversations will remain courteous.  Thank you
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Chris Milton

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Too bad we all didn't get a warning about the horrible service of Exede. That would have been more helpful.
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Starring Matter

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Achim Enssle

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apologizing doesn't give you any better ratings! It only proofs you knowingly rip off people with misleading and false Advertisement!
And i know for a fact....they apologize a lot lately!!!
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dave v

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Excess Elizabeth. Please call I home n need to get service ASAP
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Exede Elizabeth

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Hi Dave! I'm glad we were able to talk over the phone and take some big steps toward resolving your concerns.  I sent you an email just a moment ago that has more tips and tricks for managing your data usage.  If you need anything in the future, we are always here to help!

Take care :)
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dave v

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Well you all failed again. Someone came for service said all working. I came home tried to connect gave me limited connection. Again I gotta keep settarting everything. I said when it works yea u can get online and it shows good speed but maybe 10 min to half hour it gives warning can't load no connection then fix connection it shows can't connect with ISP wake up
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Starring Matter

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Dave, have you considered your router might be the cause of all this?
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servant74a

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I have found there are a great number of 'bandwidth parasites' in my house.  Software that 'checks for latest' version whenever it starts up (and is a local utility, not network based), to smart phones, even the TV and DVD player are networked and look for 'updates'.

Not everything that uses the internet connection needs it to operate on a regular basis, and for some things it is 'impossible' to turn off without disabling the functionality of the device. (example, I have a in-house DLNA server, but the DVD player needs network access to play DLNA served videos, so it has 'full network access'.

POSSIBLE BANDWIDTH PARASITE SOLUTION:
I have considered using the 'restricted time frame access' (or similar buzz words) on my router to set timers for certain IP addresses to NOT access the internet.  I use DHCP mainly, so making that change would cost me more pain than just opening the wallet and paying more.

My daughter gets fiber to the house 20 miles away, and gets 20Mbit for $30/mo, but I can't even get dialup to work faster than 20Kbps with a 56Kbps modem (and no cable or dsl available).  'Unlimited' cell plans, aren't.  Excede seems OK.  A neighbor/friend tried Excede at my recommendation and had it pulled out because they would not take the $50 credit that DirectTV gave them (as a perk of signing up for both) and now use Hughes (with no complaints I've heard, but then they don't complain about much of anything).

I used wild blue before acquisition by ViaSat and it was bad (worked for possibly 6 months of a 2 year contract, but I had to wait hours working with tech support that never got past reading scripts and giving credits for non-availability).  I was leery of trying Exede due to the name wild blue being associated with it.  Things are a lot better now, still not 'perfect', but better.

ViaSat could do better with customer support and listening to customer issues but they are making the business decision not to.  Yes they have people that do try, and they monitor this set of forums, they just don't have the power to do anything more than tech support and the 'powers that be' I am guessing either don't listen to them or care.

If the 'bosses' get 'free service', somehow I think they are not limited to 10G/month for their household.  If they were, things would change, eventually.  Walking in the shoes of your lowest level customer gives a whole new perspective. (In another field, I had this aha experience before, so I am not just talking out of my hat.)

Enough for now.  ViaSat has made things better than it was.  It could be better.  If there is enough problems, people will stop using their service and another provider will rise up out of the ashes (GoogleSat? are you listening?).  The service provided for rural areas is so much better than the cherry picking phone and cable companies have done.  At least if you have power you can probably have signal without 'unreasonable' expenses.  (There are non-consumer grade - commercial and military grade services out there that you can use.  Individuals don't have the budget to use those.  Yes, I have looked into some of them too.  Sounds like great service, but at a price out of my reach.)
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Achim Enssle

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there again, Exede is just denying the obvious...too much money for too little Bandwith! as soon as i can i go back to my telco , giving me 3MBits/s on a ~42ms Latency wich for surfing is way more important than raw speed! And there's no Data cap!
If Exede would go up on their Data to about 30-40 Gigs a month i would say 99% of their Customers would be happy and staying! Of course not more than $50 including Modem Rental.

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Steve Frederick-VS1/Beam314, Champion

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Over 99% of their customers are very happy with Exede internet.  I expect the higher data caps and lower price will be coming when gasoline is back to $.29 a gallon.
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Achim Enssle

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Steve??? if you're so happy why are you posting here in this forum, you wouldn't even know that it exists...that's fishy and it stinks!
99% haha maybe 9.9% the reest don't know where to complain or don't hace service half the time.

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servant74a

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From what I see, Exede is a great service for those who cannot get satisfactory terrestrial service.  Most Exede customers are not your basic sub-division cable users.

The right tool for the right job!
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Renee Pennington

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That is exactly how it is too Achim!!
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Exede Elizabeth

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Hi All,

We really do our very best to provide complete and accurate information on the site. Highlighting the benefits and features as well as describing the limits of the service.

Exede certainly IS fast enough to support video streaming with less buffering, music streaming, video chattng with less jitter, and WIFI for wireless devices as we advertise.
The data limits are also clearly outlined, with links that guide folks to the plan selector tool that helps determine whether or not the data plans are a good fit.

Here is the link: http://www.exede.com/what-is-exede
(see the section titled "Is Exede Right for you?")  Take care and have a great day!
(Edited)
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Achim Enssle

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did anybody say anything that you're not fast enough????
No!
An average household won't be able to do, what you advertised with a plan of yours under $140! Thats gonna break a lot of hearts!
And this is all we are saying....i might pay $85 for a 25gig plan and be a happy camper, but right now ( Exede Elizabeth knows) paying $ 63 for a half a month's worth internet is simply a breaking point for some Customers!
Please be realistic!
1 SDef Movie Download ca. 1.2 gig
1 Hdef Movie download (compressed 4.2 gig.
1 hour video chat 0.4 gig.
1 hour Music streaming 0.2 gig.
oups forgot the TV show
1 TV show streamed 0.38 gig.
updates 0.1 gig
Pictures uploaded for printing 0.2 gig
and now haven't even browsed the internet, nor used Social networking!
It's close to 0.1 gig per day!!!!!!!
calculating.......

6.8 gigs are gone in one Day! yay....there it is , your first warning " u used 70% of your Month data allowance....lol
Now try to survive the remainder of the month with 3.2 gig!
Good Luck

P.s. youtube, forgot youtube clip , i should be able to watch atleast a 7min. youtube clip! Damn...that pushes me over the edge....aaaarrrggghhhh!
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Achim Enssle

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:-) jus' sayin'
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servant74a

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At roughly 7G per day, you would be hitting 210G/mo.  A national average cable user seems to be about 90 to 120G/mo.  But if what you can afford is 10 or 15G, you change your habits.

I have learned to rip movies and put them on a DLNA server that only serves my local network, so my 'outside video' is limited in use.  Netflix with DVDs rather than streaming works for me.

I don't expect ViaSat to change the policy to 'unlimited' or $50 for 100G/mo, so I adjust my usage.

I have set up a spread sheet and log daily (normally in the morning) my use month to date.  This allows me to graph locally my gross usage (as billed) vs what I 'allocate' to myself (about .3G/day on 10G plan, roughly .5G/day on 15G plan).  Some days I over-use and some under, but I stay fairly close to my straight line usage and I try to 'run out' just a day or two before the monthly allocation expires (hate to leave any 'extra' megabytes on the table at this rate!) :)

I do watch YouTube but use the LOWEST resolution that is acceptable to me.  Hulu is set to 'low resolution' and so was Netflix when I watched it streaming (I have canceled that service and only use the 'free' Hulu now).

I have considered setting up a WISP (wireless internet service provider) but still need the back-haul bandwidth to the 'open internet' and unless you are in the business big time, common carriers in my area make it difficult to be a 'reseller' of their IP services.  Otherwise every mom&pop shop in the nation could do it profitibly (this used to be the case, but consolidation and buyouts have take care of most small ISPs out of the markets).  Unless I am going to do something like that, being a ViaSat residential consumer seems to be the best available currently, IMHO.
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dave v

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Well I told sales I play farm ville daily but they said it was enough
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Exede Elizabeth

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Dave,  

It definitely sounds like you were not provided accurate information about what to expect with the data allowance policy.  I am really sorry to hear that.  While we do everything we can to keep that from happening,  sometimes mistakes do occur.  

According to the plan selector tool at our website,  10 hours of video streaming in standard definition uses: 9.3 GB.  That would leave almost no data for the games if you are on the 10GB plan!  

http://www.exede.com/internet-packages-pricing/plan-selector

I am responding with the same answer as on your other posts.  I must not leave your concerns un-responded to on this thread though.  I believe you have messaged us on the facebook page and we will be getting in contact with you to see what we can do to make things right.

Thanks and have a great day!
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Achim Enssle

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where's that steves guys post????

well steve!! I'm just 10 miles away from having cox cable they selling unlimited down stream 50mbps up 12mbps for 49.99 a month but not avail in my lil' town...

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dave v

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Get it A him cause thus company steered us wrong. Then they tell us we too dumb and.didn't follow up but they have no guts to get everyone see these posts. They blocked me
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Kaisha Polk

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Hello.
Me and my family have had this service for about 4 months now. My dad said that there was nothing in the agreement about a allowance policy. I am 27 years living in a 3 bedroom home with 3 other adults. I am the only one that looks at you tube and other video sharing sites. I have never heard of this silly data policy. To have internet that works in parts is a waste of money!!  It's needs to be done away with!!! 
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dave v

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So true Kaisha. We got ripped. Movies games yea right I the only one in house and run 10 to 15 days short. Now can't do something I need to do. But they don't care. I really feel sorry for u in big use family. What really makes me mad is direct TV recommended this mess
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Exede Josh

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Hi Kaisha, if you are having issues with your usage I will be happy to help. I am very sorry if there has been any confusion as far as what the policy is and where it is stated. You can go to www.exede.com/legal to view the data allowance policy in its entirety. The Electronic Customer Agreement (ECA), is also viewable on that site and includes the data allowance policy. If you have any questions about what that means to you, I will be happy to answer those as well. Data restrictions, especially in the wireless space are a necessity because of the amount of throughput that we as consumers, consume. I understand that many users are new to having limits (these are becoming increasingly more common amongst many wired providers as well) and it can take extra effort to properly manage your data. If you need any assistance at all, please do not hesitate to ask, we are here to help. Thanks!
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servant74a

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Personally, I love the Excede speed (more is always better) but have had problems trying to figure out 'where the bandwidth is going'.  

It would be great if I could find some tools that would allow me to 'profile' data use on my home network.
One tool Excede could provide is a 'high resolution data use' graph, say 5 minute resolution that says how much data is used in each 5min period for the entire last month (or better, spreadsheet data I could use Excel on!)

I use Crashplan for backups, and the first month, it really ate my gb allocation quickly.  I have sense learned how to use the time frame limiter to allow it to backup only during the 'free' period.

Speaking with friends that are uber-geeks, it appears that 'normal cable data usage' (or DSL) for households is about 90 to 120G/month.  Investigating AT&T DSL, they do charge for 'excess bandwidth' when you use over 150G/month (I think the charge is $10/extra 50G).

Excede (or Hughes or whomever that uses satellites) do not pretend to compete with landline based provisions.  The reason most of us are using Excede is we can't get reasonable terrestrial ISP (in my case no vendor available without $20,000 install fee or $500+/month commitment) or WISP.

We tried Cell data and it works, but 'unlimited' cell data isn't and speed of Excede is much better than 3G data (4G data isn't available where I live, but it seems to be better).  And the cost $/G of cell data is to high for using 100G/month.

We can't get broadcast TV (OK, minimal, 5 religous stations, CBS, and FOX, better than nothing by a long shot).  I would like to use streaming (Netflix & Hulu or use Chromcast), but the bandwidth is to much.

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LumiBlossom .

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All i hear is good from you, and it doesnt take a ray of sunshine to see that your speel isnt 100% accurate and mostly googled statistics.

Really dislike forked tongued people. The avg amount used is up to 450gb to 1tb per month for a family of 4 - reason is everything is internet based; fb, youtube, tumblr, deviantart, netflix, blockbuster, hulu, redtube, google earth, piratesbay, torrentz, phone, apps, upgrades, programs, you get the point i hope. ~All normal data monsters.

Hands-on experience still beats a degree, but i still have one if only because i have to play monopoly.
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Exede Josh

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Lumi, I would like to see where you are getting your statistics from, because it certainly doesn't follow with statistics I am aware of.  I'm not sure if you are aware how much a Terabyte is but....1 TB of video streaming would be the equivalent of 445 hours in HD, or to put it another way, nearly 15 hours per day of video streaming (which is by far the biggest usage hog.)  I myself am a very heavy video watcher (thank you LNFZ) and I don't use even 100 GB per month.  And that includes all my other activities (gaming, web browsing, chatting).  
(Edited)
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LumiBlossom .

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Thats easy if you stream videos, play twitch fps online games, mmos with 100 or more pvp ppl on both sides. Try running 3 gaming consoles 3 computers and 4 phones and see what you come up with.

Come on, you have friends right? I stay within your 15gb plan because i am a Bat with Ultrasonic vision, but it takes a dedicated person to use the internet in limited amounts.

Watching my little pony cost me 400mb for a 22m 244p episode on youtube. Everything has gone internet.

It all adds up as an avg website takes 20mb just to load because you are a partial host to each website and thus reduces the load on the host server.

It isnt how much i use the net as how much the net uses me. Now insight to my life; almost daily adobe, windows, autocad, school, apps for my phone, upgrades to firmware, virus protection, firewalls, skype video for school.

Thats on 2 laptops, one for intensive 3D animation and 2D animation whike the other is for lowkey gaming like EVE ONLINE and RESIDENT EVIL REVELATIONS.

I download most everything averaging anywhere from 6 to 10gb a night thank you free zone! Thats 30gb not including all the updates to my software and the schoolwork and huge file uploads to my job.

I could easily total 100gb to 200gb with everything i do, and that doesnt count my mother and her mmo, or my dad and his youtube and tumblr.

That is why i have friends with unlimited bandwidth and do most upgrades etc at their house. For a thriving young man, your data plans are terrible at best, but i make due, understand your company model, and even smile at data cap.

I have no terrible issues with your service, but i do comment once in awhile when i see that even a good person like yourself has to lie to protect your company.

Consider my post today a troll, but it has some foundation so it is legitimate.
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Achim Enssle

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josh, i stream to my PCH (popcorn hour) with at least 15-20Mbits per second otherwise can't really call it HD! Therefore you go through a terrabyte in about 25-35 hours depending on variable or fixed Bitrate! So it's easily done in a 2 week period without breaking a sweat!

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Exede Josh

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servant74a, right now the usage meter only shows total usage during the current billing cycle.  There are other 3rd party meters that I can't give out because they are not our software, so we do not support them, that have the information you are looking for.  A quick google search and you should be able to uncover some of those options.  
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LumiBlossom .

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Which your data usage program for billing cycles is faulty at best with you leeching data from your consumers.

I will submit proof tomorrow :D
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Exede Josh

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Lumi, if you have an issue with your data usage we would be happy to help, but we certainly are not leaching data from consumers.
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LumiBlossom .

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Okay, you arent doing.it intentionally, but Bitmeter shows the little red lines dotting up my usage meter when i am idling :D
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Exede Josh

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Bitmeter is not our meter, also if you aren't doing anything internet related there should be no usage being used.  The next time you see something like that occurring, I would recommend you check task manager to see what processes are running.
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LumiBlossom .

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Josh, you deleted several of my posts for trolling when only one was related. Also my troll had facts not misinformation and the form of trolling i refer to is a videogame term for bringing to light a truth though the replies of the party.

So you see, my trolling term is not what you assumed. I am not telling you to remove a warning from my forum usage, but to consider you misinterpreted the meaning and thus are using extreme methods.

I digress though, my point was made.
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Achim Enssle

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That is their power, but with every deleted post its more obvious that there is a problem and they just dont want to deal with it.
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Exede Josh

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Folks, let's drop the subject of the removed posts, and get back on topic.  
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Achim Enssle

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Ok joshko...lets go back to terrestial DSL

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