Archived and Closed
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My problem after nearly 2 years of flawless service is that your meter claims that I used 7.4 gigabytes in less than 5 minutes. It started when I checked both your meter (the one you have to log-on to to get and takes 24 hours to update) and the software provided by a 3rd party.
Both of these showed 7.4 gb remaining for the past 5 days. Today, I decided to use some of it up on the last day,... 6.15gb - 7.4gb=1.25gb left for the remainder of the day, correct? But not so, according to your meter,... after 4gb it started crashing the download and subsequently doubled the usage in less than 8 minutes. I monitored what was going on and watched it double!!!
Trouble is, our phone is VOIP, people have medical issues here and need that phone!!! It doesn't work when the data is throttled!!!
For anyone who is familiar with this, you know that for a 2gb file downloaded through Excede, it takes an average of 15 minutes or more to download that 2gb of data.
What makes me so angry and unsatisfied is that your customer service refuses to acknowledge that something is wrong with their meter. Also, a loyal customer with a background in IT services should not be treated as if they don't have a clue.
After midnight tonight the data will reset back to 15gb available. I will attempt to retrieve the remainder of the file at 12:15am and pray that there are no medical emergencies between now and then.
For everyone else who wants an accurate up-to-the-minute view of your data usage, get http://realityripple.com/Software/Applications/Satellite_Restriction_Tracker/
It is very reliable and has helped me watch my data usage since we had Excede installed back in 2011.