data usage

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  • Updated 6 years ago
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Switching to Exede from Wildblue was a HUGE mistake. I know it is suppose to be all the same but with my old Wildblue, I had slightly less than 1G and never went past 98% usage. With my supposed improvement to Exede, I have 10G that gets eaten up immediately. The only change in my usage is that I now use the internet LESS and keep my router turned off due to excessive data usage from who knows what! I'm one month in and can't wait for my contract to expire so I can switch to Hughes Net. There are so many people with this same problem, there has to be a problem with the company-not the users.By the way, I have already use Flash block and Ad block.
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GrampyBen

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  • Frustrated and very unhappy

Posted 6 years ago

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Exedekatina

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GrampyBen I understand how fustrating that is I would like to take a look at your data usage together. If you could email me at exedelistens@viasat.com with your contact information.

Thank you
ExedeKatina
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DiojiCTD

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I often wonder the same thing about my usage and it seems like when there is any type of storm or wind my usage gets eaten up and that's not using it for streaming we ended up going over a few times within a week and two weeks. And it seems like it's when there's any kind of storm. They rope you in and provide no solutions, these people are telling you to contact them but I've called & called and they never do anything that helps.
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Jutta

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all I can say is, that this is a money greedy Company and all they are after is money, money, money. They will not exeede as we are not idiots and fall for their pitfalls. Today, I got a data usage message again and the new cycle begins today and that just tells me, that one hand doesn't know what the other one is doing.
The Public Relation Chiefs (2) have not responded to my e-mail and that makes you wonder how responsible they are. They don't care and that is a fact as they should have responded to my e-mail.
They have the power to turn your speed up or down as they please and their goal is to sell more GB's. I am not sure if I wait for another year and take the fees, as they are way over their big heads.

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Wes Brazell

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If you drop them they will place it against your credit.  I work to hard to keep a good credit rating.  They probably know it and are using it against me.  I have written a letter to the Attorney General os South Carolina to complain.  I will see how far this goes.  If he finds for me then I plan to place a class action lawsuit against the.
Thanks,
Wes
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Jutta

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Good idea. I will pay their fees and just drop them as it is not worth dealing with them and I can have unlimited internet access without getting my speed slowed down. There is justice and they will get it sooner or later.


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ExedeCrystal

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Hi DiojiCTD,

I would love to take a look at your account and discuss your data usage with you. Please send me an email to exedelistens@viasat.com with your contact information and the best time to reach you. Sincerely, ExedeCrystal.
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tricia

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I've had wildblue for two years now, and in the last 5-6 months They say that I've hit my limit like 2 weeks into my new month. For the 1st year and a half I always had GBs left at the end of the month. I don't know what they are doing but I know that I'm not doing anything different. My contract is now up and I'll be finding another internet service ASAP! Would not recommend this guys to anybody!!
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Jutta

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The customer service is very poor. People on the phone (customer service) don't know anything and put you on hold and after 30 minutes or so they just transfer you or hang up.

I am not calling them anymore as I never got anything resolved and just wasted my cell phone minutes and my time.

The Head people of the company such as the Public Relations Director has never responded to me e-mail and that just proves how much they care.

I feel bad for Exede Customer Service (FORUM) as they come across the same problems every day and the Company hasn't done anything to improve their service regardless of the complaints.

The FORUM customer service reps are not aware, that their phone service support is "WORTHLESS" and are not experienced.

So, this here is the best avenue to go as the customer service does respond within a few hours.
If it resolved the problem or not is another question.

I personally would not want to work for a Company, that offers lousy Products for a high price as I feel sorry for all the people who are locked into an agreement with them. Once you sign up with them everything is fine and a few weeks later your speed slows down. Just another tactic to sign up for more GBs. GREED is the problem and eventually they will get out of business as there are still honest providers available. GREED never succeeds.

(Edited)
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Wes Brazell

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Reading all of this has convinced me that I need to contact the Attorney General of South Carolina and make a formal complaint.  If they are not going to live up to their contracts then thay have broken the contract first.  I intend to see what the AG has to say about that also.  If they have broken the contract then I see no good reason that I should have to keep paying them.
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MarkusT

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Ugh... having this service worries me now.
I was told only that after you go over your data you get dropped to like half your speed or 6 megs a second.. i had no idea that i could be cut off out of nowhere... *sighs*
I hope one day cable or something comes to where i live... for now i suppose i have to put up with this... it's better than nothing i suppose...
(Edited)
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Jutta

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Markus you are so right. Greedy Companies like this won't last very long and there will always be a competition. If you have cell phone reception you can check with your carrier as they have Internet as well, or even a radio station for much less money.
They take advantage of people who retire in a rural area, but they will get what they deserve. I never saw I paper either, as they say, they are a paperless Company. Well, I guess we can cancel anytime as they don't have a paper to show. Request a contract paper with your name on it and see what it says.
I used to play Farmville for maybe 30 minutes a day and after 10 days a got a notice. Now, I am not playing any games and I do not download videos. I use my service for e-mails, some FB and for some research and I am the only one who is using this service and I am getting a notice 7 days prior to my billing that says "Whoa" you have used.......
They do have the ability to turn the service up or down as you can buy more GB's and that's what they are trying to do. I am not a PAWN TO SOCIAL ENGINEERING.
Remember there is always a competition to every service.


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MarkusT

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Sadly the only other option was Verizon... and they charged WAY more.. and don't even have a "free zone"... this was really the best i could get here..
I would have went with hughes net but they don't have a "free zone" and i have a LOT of things i have to DL and update..... only 16 miles up the road from me they got cable... i figure in another few years it will extend to me. Until then.. i suppose this is all i can get... and i have to be able to check my e mails and check my bank account and such... so i will put up with it as long as i can.
But you're right.. they have the ability to give more.. i kinda feel the FAP or what ever it's called now is just made up as a means to get more money... i dunno.. but i rather have comcast.. least i could get 350 gigs a month and not have to worry so much...
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Wes Brazell

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Hope you have a better experience with waiting on cable than I have.  Te cable runs on the poles on my property (in the right of way) and has for 12 years and I can't get them to run a cable to my place, which is only about 30 - 40 feet from my apartment.
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Jutta

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I talked to a Lady who lives up on the hill next little town and she has comcast and gets a bundle price for TV, phone and Internet. She is on the Internet all day long. She pays around $140.00 for everything.

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Bev, Champion

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Two things at play here, IMHO. One is that with Excede you have a faster connection so websites load more HD material, that uses more data. Two is that every day websites try to look better, perform better, get more traffic, more likes, etc.. and they use mostly graphics to do that so, even older sites are requiring more data now than even a year ago.
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Wes Brazell

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My computer went just as fast on Hougesnet as it does on Excede.  This just more bullstuff to blow up my but to cover your inadequacies.  I have already drafted a letter to the AG and intend to mail it tomorrow.  What you all are doing is against the law.  After the AG gets into it the least you will have is a class action lawsuit.  
Thanks,
Wes
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Jutta

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there are some people here who call themselves Champions as they suposingly know all of our problems and they also belittle our problems and point the fingers at us, that we are not knowledgeable. They open their mouth without having any knowledge and even accuse some people, as they have accused me. I would not pay any attention to them and would direct my questions to the head of the Company, even if they don't reply to your e-mails, but at least you have a paper trail on them and their incompetency.
There Website layout is very confusing and very unattractive as they don't even show a nice log on screen and any amateur can do that, which they probably all are. That's the reason they give people the name "Champion" which are TRYING to answer question and support Exede, must be some bonus involved. LOL
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Wes Brazell

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Thanks Jutta,
I've made a hero of you,  as you don't listen to the bullcrap that these so called "Champions" are rationing out.  I am proud that there are still some people who still believe in the American way and don't and will not let some big company lackey corrupt their morels by calling them a "champion"
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Jutta

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Wes, via.sat reps call them champions, because they need support from others as they have no clue on how to solve problems. Via.sat Public Relations Directors have not responded to my e-mail that I have sent a couple of months ago.
This Company makes money by turning down customers speed, rather then giving them unlimited usage as other Company do. They are only interested in selling, but not providing and they will not Exede. Even if you live in the country there are other options available then Satelite dish Internet. I just found out from a friend that he has unlimited usages for twenty some dollars through a radio station here in the valley.
Wildblue was ok til Via.Sat took over and they operate on greed and couldn't care less. One time a rep was telling me that I don't have an IP address, can you believe that? Without an IP address I wouldn't have Internet access......hahaha.
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Jutta

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and to you "B", stop making such laughable excuses as you don't know what you are talking about. Your comments are not helping anyone, you must have some interest in this Company and it shows clearly.

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Bev, Champion

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No I just know how data works on metered service and, yes there have been a few cases of data being reported as used when in fact it was not but, as with Sprint, AT&T wireless or any other metered service and, as it was for me when I first got WB, most simply do not realize what uses how much data.

I had to learn and, learn to control what data I used while online but, it's better than no internet or dial up that is too slow to even allow pages to load.

Sure DSL or cable is a better option but, for many that is not an option at all.

I just get sick of seeing nothing but threats of law suits when there are lots of content customers and no one is speaking up unless there is a problem and, often that problem is simply someone not knowing the specifics which, yes Viasat should make more easily available to new customers. Perhaps direct them to the package selector tool BEFORE finalizing an order for new service.
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Alex, Viasat Corporate Communications

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Thanks Bev. I made you a 'champion' because we've seen you jumping in on some of these threads with helpful comments and observations. That's what the forum is all about, and it's helpful sometimes to have perspective beyond the info we can provide. For the record, Bev has no connection to ViaSat other than she's a customer and a forum participant. :)
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Jutta

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that is a very sad comment you made Exede/Alex as it clearly shows that your Company is short handed on trained technicians and on customer support and is relying on customers responses to a problems.
You should talk to your Company head for getting things straightened out and not relying on amateurs who are in the forum to help you solve your problem.
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ExedeCrystal

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Some customers may prefer to come to the forums for help with similar issues as opposed to calling tech support or customer service, from what I've seen. This does not show that our company is short handed or that we rely on forum users to solve problems. It shows that we recognize and thank the customers, like Bev, that take time out of their day to post useful information about issues that are helpful to others. Customers that make posts about what works for them or how they resolved their issues are also helpful to us because they have first-hand experience and can provide details of what they've done to overcome their issues. We are also always here to help at exedelistens@viasat.com or 866-945-3258. Thank you.
ExedeCrystal
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Alex, Viasat Corporate Communications

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To respond to some of the comments here: Yes, we are highly aware that data usage habits have changed tremendously in the past few years, and we're working on ways to improve how we can accommodate that for all of our customers. It's only been 10 years since we launched our first satellite and the WildBlue service, with 1.5 Mbps download and 256 Kbps uploads -- we've come a long way on speed since then, with 12 Mbps download in most parts of the country. But faster speeds does mean you can consume data more quickly, so it is something each user needs to keep an eye on. Here are some tips on maximizing your data from our Help Center. Jutta, I don't recall seeing an email from you but if you do want to send something direct to corporate, use pr@viasat.com. It does sound odd that you're using up your 10GB allowance that quickly with that usage, so having one of our Care agents look into your account could point to another issue that can be corrected.

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