Data Useage while modem is unplugged

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  • Updated 3 years ago
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modem was unplugged for several hours and when I got back on it showed useage, the rep says bit torrent activity YESTERDAY?  and that is not possible since we do not use bit torrent.we only use daytime to browse and check email so there is no way we are using this much data just browseing. also would like to know when the $99.99 will be put back in the bank account where we got charged 2 times for an install that we waited for a week to get.
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Josh

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Josh, these issues can best be answered by the forum social moderators. Send an email to them at exedelistens@viasat.com. Along with referencing this post, include your account number and the phone number where you can best be reached so they can identify the account.
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Knight Rider

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Also jeep in mind that when the modem is unplugged it can not check in and report data usage sense its last check in. Reason I say that is once you plug it back in it updates Exede on current usage count so it might say you used data even when the modem was off. Best way to to do something like that is leave modem plugged in but unplug network cable from back of modem.
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JEP

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As Knight Rider pointed out, it can be tricky to determine data usage when you unplug your modem.  One way to be sure is check your data usage using a different ISP.  For example, check your Exede usage from your phone using your phone's data plan, or from a computer at work, or from McDonalds, etc.  I am not aware of anyone ever verifying that data usage occurred with their modem unplugged.
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Josh

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it is possible that it may not have updated but still unsure why we are using so much data, I talked to a phone rep and they said it was bit torrent activity yesterday, 1 we do not use bittorrent and 2 if we did it would not be duering day hours and 3 why would it just now be showing up on there end over 24 hours later? I wish they had a real time data meter. thanks for yall's help as well, I am just gonna keep a close eye on it for now.
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Brad, Viasat Employee

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Hello Josh. A lot of times the data monitor isn't in real time so whenever it's unplugged and then plugged back in it "catches up" by reporting everything cached...a lot of people perceive this as "phantom data" and how people go into Data Restriction seemingly quick after the last time they checked their usage. However if we're reporting Bit Torrent on your usage and that's something you aren't using there could be someone unauthorized on your network, malware or someone that's authorized to be on your connection not being very honest about torrenting. Either way torrenting can consume LOTS of data depending on download sizes. Secondly, if someone is torrenting on your connection and doing illegal means and your account gets flagged enough that could get you blacklisted by us. I've seen a few cases where someone's kid or a visiting grandchild caused this. Anyway, all of these things we can check for you if you want to send us an email to exedelistens@viasat.com it could be a bit to answer due to the holiday but it's definitely something I'd like to look into for you and help you figure out
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Josh

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we do not use bit torrent and if we did it would certainly not be in daytime data, laptop has a fresh format and has been updated. no1 else could get on the network without us knowing, we are in the middle of nowhere and I can barely get a signal on my carport.plus most of the time we are directly connected to the modem and we shut everything off when we are not using it. still there is way to much data being used for normal browsing and email.i kinda ruled all that out anyways by leaveing the modem on and the lan cable unplugged and data still was being used.

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