Data Usage used in 6 days

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I have been having A LOT of problems since the new billing cycle started. I have spoke to 4 different people that have told me 4 different things that may be wrong. My new data plan started Sept 4, four days into the new cycle 63% of my data had been used. I called and was told to unplug everything and change my passwords and to call back when pw's had been changed. I called back and was told to unplug and that there were 4 devices using my data and they listed 2 microsoft devices that I do not have. I explained this and was told I had a problem on my end. I had an IT person come over an check my computer and they said only 2 devices were showing up. Saturday I called AGAIN and stated that now ALL my data had been used in 6 days. She told me to unplug and watch for 2 solid blue bars. When I got the bars she said that was good. I explained to her that didn't help with my data usage problem. She said I could have 5 more mg and I explained that would just get used up by the end of the day of she did not find out why my data was being sucked up. She said she needed to speak to a supervisor and came back and told me that they were having problems with "core" something and to call back in 2 hours and it should be fixed. I called back in 3 hours and was told she should not have done that because I am having a data problem. He then stated that I had 5 devices using my data and needed to call Monday and talk to a "Expert" who would have to log into my computer and check for a virus. I am feeling very brushed off at this moment and and VERY disappointed with the service I have received for a week now. In the mean time I have NO data so I can not use the Internet without waiting a LONG time and by the way I will not pay for 15 g that I did not use. Someone out there somewhere must have the sense to fix this for me.
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Sharron Holcomb

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Posted 2 years ago

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Ron Mauerman

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Mine just reset on the 8th and it's already at almost 4g. I watched it jump 1g in the last hour. I may be having the same problem.
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Sharron Holcomb

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Sounds like a possibility.  Good luck if you call.  I would probably help if you could speak to the same person each time you had to call.  I have to go through the whole problem each time I call.  This happened to me two years ago and I had no problem with the IT people fixing it, but this time has been so different.  They told me to watch and see if my data continued to be used after changing my passwords.  It didn't slow it down one little bit.
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Exede Lindsey

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Hello Sharron, 

I’m sorry to hear about your data intake, some data consumption's that customers are typically unaware of are: storage, media, UPDATES, or communications. The number of wireless devices on your home network can also play a major role concerning data usage. Unfortunately, we cannot control the amount of devices that appear through your wireless home network, all we can do is provide how many we see and the data consumption. If you’d like I’d be happy to provide your monthly data consumption based on your daily traffic. Please send us an email with your account and contact info to exedelistens@viasat.com
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Jean Middleton

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Please provide specific information re: storage, media or communications. Updates is obvious, but I am far more interested in these elements and how they impact data consumption.
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kaythomas

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I've had Exceed for 27 months. This is the first time they have told me I had used up my10 gigabytes. I think they are trying to just get more money. When I checked my computer I had only used 5% not the 70% they said I had used. I don't know what is going on. Do they have new, more greedy people running the place?
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Gwalk900, Champion

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Remember that will only show usage for that computer. Having a router opens up numerous other connection avenues both wired and wireless and can include usage by the router itself in the form of Remote Access, cloud activity and firmware checks.

 

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Nancy P

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I think that it helps to see a little of what we do without even realizing it. It was just a thought. 
(Edited)
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Gwalk900, Champion

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Other than running some insiders preview versions of Win10 I'm taking a pass on it. Between lack of update control plus the privacy aspects of the "telemetry" sharing of Win10 I just can't see running it.

The only way to have even the slightest control you have connected wirelessly and set your connection to "metered".

Setting it to metered on a wired connection will not prevent the updates from downloading.

There is a registry hack that can be performed but messing with the registry is not recommend for novice users.

Even at that those setting will likely need to be reset after every Windows update you do perform as many settings resort back to their default values.

I'm one of "the other guys" and am in the process of helping a user install a wireless adaptor in her desktop along with a wireless router.

The idea is to have her disconnect the wired Ethernet cable and connect wirelessly with her connection set to "metered" to prevent updates.

When she feels that she can afford the "data hit" of updating it she can temporarily disable the wireless and plug in the Ethernet cable to let it update and then switch back.

as to determining what is running and how much it is using Glasswire breaks it down pretty good:

  

(Edited)
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Nancy P

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Smart thing to do. I wish I had bought new computer before they put out Windows 10
They just kept promising this was going to be so much better. They sure were not talking about "for their customers". Glad you are trying to help someone fix theirs.
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Markgc, Champion

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Makes me glad that I stayed with Windows 7 despite the constant MS nagging.
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Leslie Gustafson

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i have had the same problem, for the last 2 months and they told me it was the windows updates that are consuming all my data and to turn if off, while i turned it off but it keeps coming back on and installing updates.
still no fix or any real solution to this
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Diana, Viasat Employee

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Hi Nancy,  We are not able to turn off Windows updates on your computer.  Please contact Microsoft Support for assistance.
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Nancy P

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Thank you for responding, Diana.
 I thought maybe Exede had some ideas of how to work around it where I could do the updates during my free time. I do not mind doing the updates just do not want them using all of my time up.
 I have contacted Microsoft as has many others but they refuse to address the situation. 
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James

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best thing to do is just keep the wireless off and airplane mode on or if plugged directly in unplug the cable and pull the power to the modem and if there are updates to be downloaded plug in duering free zone and get all of them if possible.
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Nancy P

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How are you going to use your internet if you "pull the plug"?
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James

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I meant to say when you will not be using it ^^ just do the updates duering LNFZ if you have that option or go to public wifi and do all updates to ensure you do not use up all your data.
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Christine Conrad, Champion

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If you are using Windows 8.1 or 10, go to the Network Settings, then Advanced Options, scroll down and set Metered Connections to Off. This will prevent any downloading of updates. However, this will only work on wireless connections and will NOT work with a wired connection.
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Nancy P

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Thank you. I will look into that but not sure that I want to take that step. I have a Netgear router and would probably stay with the same name wifi adaptor. I may get back to you as I progress in this endeavor. thank you so much. 
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Old Labs (VS1-329-L12FZ)

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Knowing that, I'd probably take a gamble on the Netgear AC600 WiFi USB Mini Adapter (compatible with the widest range of WIFI technologies and as such a wee bit more expensive):

http://www.netgear.com/home/products/networking/wifi-adapters/A6100.aspx?cid=wmt_netgear_organic

or

https://www.walmart.com/ip/NETGEAR-A6100-Wireless-AC-USB-Mini-Adapter/30823971

While the Walmart page doesn't mention Windows 10, the Netgear page in fact does does.

Good luck and hopefully Windows 10 will detect it as a WIFI connection (you do want to ensure the wired/ethernet cable is disconnected otherwise Windows 10 may insist on using the ethernet connection). 
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Nancy P

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Can you tell me exactly how things will be connected as far as how cables will connect? This is where I am confused.
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Old Labs (VS1-329-L12FZ)

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No need for connecting any wires, just disconnecting the ethernet cable that runs from your desktop computer to your router. You've indicated you're already using a router wirelessly for your iPad so can only assume the router is already setup properly for Exede.

The USB Wifi adapter is then plugged into an available USB slot on your desktop computer but the setup directions that come with the adapter should be detailed.

The detailed instructions for that particular adapter are also available at:

http://kb.netgear.com/app/answers/detail/a_id/25088  
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Nancy P

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OK, I have so many wires and cables behind my computer. I cannot even imagine all of the ones that are there. Would have to pull them out to get a diagram. 
So this scares me a bit. 
Might have to find someone that is more knowledgeable to help me. 
Still going to move ahead with it though. 
Thanks.
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Diana, Viasat Employee

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Hi Nancy,   Please go to Microsoft  at  https://support.microsoft.com/en-us/search?query=How%20do%20i%20stop%20automatic%20update%20of%20Win....  Ask them the question and they will assist you with an answer on how to stop automatic update of Windows10.
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Nancy P

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I have already been here. Many on this site are having the same issues and most are satellite users for internet. It seems to be a very common problem with us. They keep talking wireless and I do not have wireless. None of the things they address takes in the users with ethernet. I do thank you for your input. 
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Diana, Viasat Employee

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Nancy,  How you access the internet does not play a role in the total data used.  If you are on the internet, you will use data regardless of ethernet or wireless access.  Microsoft 10 takes about 3GB of data to install and will continue to update (using data) unless you disable it. 

This can only be controlled by your computer and Microsoft or some type of application scheduler.
(Edited)
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Alex, Viasat Corporate Communications

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Nancy P

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Thank you I have already looked at that page. The thing is that what they show and what I see does not match up. I do not have a wireless connection and therefore, do not have a metered connection that appears on my computer. 
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Nancy P

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I realize I am going to use data as long as I am on the internet. However you offer the free 12 midnight to 5 AM free time.
The thing is that I am allocated 10 gb per month on the plan. When Microsoft comes on whenever they want to and updates and they use 3 or 4 gb of my data. I am left only getting 6 or 7 for personal use.
I am trying to find a way that I can stall the updates until the midnight hour where it would be on free time. There is NO way to disable it. One of the other members here is trying to help me. Waiting to hear back from him. 
Thanks 
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Old Labs (VS1-329-L12FZ)

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Nancy's issue is that she doesn't have a wireless adapter in her desktop computer only an ethernet adapter. Microsoft still remains tone deaf to the fact that not all wired connections are unmetered and doesn't allow specifying a wired connection as metered (only wireless connections can be tagged as metered to defer bulky Windows updates).          
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Nancy P

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Old Labs, Thank you, I do not have a very good way of getting my points across since a lot of technology is beyond my knowledge. I so appreciate your taking the time to not only help me but explain some of the things to me.
And yes, Microsoft just does not care at all as long as they can do what they want. So many people on their online help are having this issue and they ignore us totally. As I have mentioned before they do not acknowledge us like we do not exist. :( 
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david, Champion

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You're not going to like this solution to your problem, it works but will cost you about $30. Get a wireless router (there's a TP-Link on Amazon for about $20 that works great with Exede, but really just about any cheap wireless router will probably work for this) and a USB wireless adapter (around $10 I think) for your computer. Hook Exede to the router, put the wireless adapter into your computer and set your wireless network up. Unhook the Ethernet cable from your computer and connect with wireless. Then you can make this connection metered. I had to do this with my desktop.

Make sure you delete or disable all those little apps Win10 comes with running in the background and stop Win10 from sharing your updates with other people.
(Edited)
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Markgc, Champion

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That sounds like a good plan. This makes me so glad that I stayed with Win 7 and wasn't lured by "free" offers.
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Old Labs (VS1-329-L12FZ)

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Nancy already has a wireless router, she simply needs a wireless adapter for her desktop computer.

P.S. Either a USB Wifi adapter or an internal PCI adapter would suffice - but USB is probably the better choice for casual users who don't want to get under the hood to determine if there's a free PCI slot.
(Edited)
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Nancy P

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I was not lured by a free offer. I had a Vista that was about shot and bought the "new and wonderful Windows 10" on a new computer. Sure has turned into a mess. Woe is me. 
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instead of buying a router, there is a way to set a wired connection to Metered. It does involve editing the registry and, you won't be able to get apps form the Microsoft Store nor Windows updates until you reverse the registry edit. I've linked the instructions, if you use them, pleas save them so that you can allow updates when you need to.

http://www.windowscentral.com/how-set-ethernet-connection-metered-windows-10
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Leslie Gustafson

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i am going to try this on Saturday,i don't like messing with the registry, but if it will turn windows updates off, i am in, i already did the backup so if i mess up at least i have that
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Old Labs (VS1-329-L12FZ)

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On a related note and for those who've undergone the Windows 10 Anniversary update, double check your Wifi metered settings - some unconfirmed reports that the anniversary update defaults them back to being off in some circumstances (i.e. un-metered) - just a heads up and doesn't really affect me since I had the Windows 10 marriage annulled before the 1st anniversary ;)     
(Edited)
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Nancy P

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I do have the Anniversary update already on mine. 
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Christine Conrad, Champion

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I noticed that the Metered Setting on my computers have all changed from "On" to "Off" in the last week. My guess is that Microsoft is up to its old tricks of forcing these updates on us.
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Alan Garris

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Since going to the wireless with exede my data is quickly gone also. Never happened until I switched to wireless. Gonna cancel and go back to hughes net
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Nancy P

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Would like to hear more thoughts on Alan's statement, anyone?
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Old Labs (VS1-329-L12FZ)

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Once you go wireless with Windows 10, you still have to explicitly set the wireless connection as metered to defer Windows 10 updates.

In addition, if new to Windows 10 there are a number of other actions that can be taken to minimize data usage on Windows 10 - many of them work even for wired/ethernet connections, but setting metered mode for wireless is a crucial one for wireless. See:

http://merabheja.com/internet-data-usage-in-windows-10/

On a wired/ethernet connection you can resort to Bev's suggestion above if comfortable with it.           

After that it's necessary to keep an eye on what's really consuming data. Glasswire's Internet and Bandwidth monitoring is handy for that purpose. See:

https://www.glasswire.com/

P.S. As Christine (and I) note above whenever updating Windows 10 keep an eye on that metered connection setting (Microsoft has show a tendency to reset it on updates).

P.P.S. Finally and so that all of the top Windows 10 recommendations are in a single post. Don't over look the negative data impact introduced as web sites switch to using HTML5 media (both video and audio) and its preload behavior. That phenomenon is described in the replies at:

https://community.exede.com/exede/topics/exede-price-gouges-because-they-know-they-can

But to be brief, installing and using Firefox with both the Ad Block Plus and Flash Control add-ons has proven to be a winning combination from a data usage perspective.

And of course ensure your wireless router is properly secured...
(Edited)
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Leslie Gustafson

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i disabled windows updates thru the services function, go to all programs-search for service-disable windows updates, we shall see if this works this month
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Nancy P

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Let me know how that works for you. 
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Leslie Gustafson

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so far so good
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Lakota Spoolman

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Our modem has been unplugged for a month & a half. Yet it's recorded that we've used 2gb in a week. What's up with that?
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Nancy P

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Have you talked to anyone at Exede about this? They can check it out.
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Lakota Spoolman

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We haven't talked to them about the 2gb yet but we have been fighting them to replace the modem to no avail.  Seems they have no techs in Nevada.  We're canceling our service with them cause in a month and a half we've gotten no service and that's a little ridiculous.  What's really sad is we even contacted a tech that use to work for them. He offered to replace the modem if they paid him and they declined.  They'd rather have us suffer than pay a tech for a days worth of work.  Sad.
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Nancy P

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That is the bad thing about living in an area where you do not have service techs to come to your house without paying an arm and a leg. I know I had that issue some time back. I would think they would have someone that could service you but it would probably cost a lot of money. Anyone that has local exede will not service you if you have not contracted with them. I fought that battle. 
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Danielle Brennan

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Lakota, when your  modem is unplugged from the power, it cannot report usage. What you are seeing on the meter is the data usage that the modem reported just before you unplugged it. If you power up the modem, it should report back the proper usage, although this can  take anywhere from 15 minutes to up to 24 hours.
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Lakota Spoolman

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Just curious, shouldn't that meter on the website reset to 0 after a month.
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Old Labs (VS1-329-L12FZ)

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Actually it used to do that - but it used to occur at 12:00 AM GMT (or UTC) leading everyone to believe it was resetting early - 4 to 11 hours early depending on time zone. Many were complaining about it - some were complaining they'd been saving data for the last few hours of the month only to see the meter reset early - the data was still there just the display itself was zero. Those who tracked their usage independently knew it was there and would use it, while those who didn't would not for fear that they'd be cutting into next months data and it would go unused.   

After that, I suspect the decision was simply to display the last know usage until the modem was able to synchronize with the usage meter which is what really counts.  
(Edited)
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Jeff Gold

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I have been a customer for 47 months and in the last 6 months I have excided my usage every mo.
No one can explain it to make sense.
Cant get a supervisor so they put you on hold for hours at a time .
Have already switched to Hughs Net this week
Then they billed me for extra MO and wont refund it.
I am a disabled Vietnam Vet and do not need any more drama in my life
Shame on Exide
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Nancy P

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First, i want to thank you for your service.
I am sorry you have had such a bad experience.
I have never been put on hold like that and have usually worked out any problems I have had.
I have to agree with you about the data usage being eaten up very fast over the past couple of months! I have bee doing ALL of my updates after midnight (free time) and still using data too fast.
I do not watch movies, very seldom see a Utube. Basically emails, some posting on FB.
My billing started on 12th and have already used 1.3 gb and was not even home one day.
I do wish exede would address this issue. I am keeping track of my usage with snippets and will be contacting them soon over this.
Wish you the best with Hughes!
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Judy Ponce

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Interesting to read these same problems we have been having for months! Despite my phone calls to Exede and that I pay extra for the EasyCare Plan. We are just going to cancel the service, it is not worth the headaches of having to contact them all the time when the data usage is gone in less than a week after the cycle begins. This did not happen for the first 1+ that we had this service. It has only happened since "New Equipment" was installed for Exede to track data usages that the equipment or Exede deem chargeable against the data plan you pay for. We are being ripped off!