Data usage tracking is fubar

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  • Updated 4 months ago
Last evening I switched my plan from Liberty 25 to Liberty 12. Since I spend 95% of the month crawling on the liberty pass I figured I might as well spend 98% of the month that way and save $25 a month.

I checked in about 15 minutes after the change as it said it takes a few minutes to take effect and I had to log out and log back in. In 15 minutes it showed my data usage as 2.4 GB of the 12 allocation! That is hilarious. At Viasat speeds it is simply not possible to use 2.4 GB in 15 minutes. No wonder my Liberty data allocation runs out so fast. As others have mentioned, it certainly appears that Viasat does not count data usage correctly as there is simply no way I could have used that much data in that period of time even if I was downloading the largest file in the world.
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Voyager

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Posted 4 months ago

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GabeU, Champion

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I don't know exactly how it works with changing plans within the same plan type, but is it possible that 2.4GB had been used on your LIberty 25 plan and it migrated that usage to the new plan?  
 
If not, it's likely a glitch.  
(Edited)
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Old Labs

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Yes, that's how it works when switching plans mid-month. data accrued prior to the switch counts, reset date remains the same, and charges are prorated for that first month (then reflected on next bill).  Exactly what happened when I switched plans. Not sure what happens when switching birds however.
(Edited)
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Old Labs

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https://help.viasat.com/articles/General/How-to-change-your-plan

Describes how data carries over when switching (although a poor example using a 0 GB carry over) - when dropping down to a lower plan you can even be already over your new priority data or data usage threshold. 

(Edited)
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ExSatUser

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Look on the bright side Voyager, it was SUPER easy to change plans!
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Voyager

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Yes, it was. I have to give Viasat credit for that. I have changed plans twice and it was a piece of cake both times.
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Voyager

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Liberty 12 is the best fit plan for me. I pay the least possible for the lousy service. That is the best one can do with satellite.
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ExSatUser

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I agree with you and I recommend that. Pay the least, especially if a more expensive plan doesn't deliver for you.
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Voyager

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If Viasat would allow me to select when I wanted to use priority data (watching a particular movie, etc.) and when I did not want to use priority data (OS updates, AV updates, GPS map updates, etc.), the having a bunch of priority data that could be used when desired would be a real advantage. However, as it is now, everything that runs on my 10 or so devices uses up priority data doing normal background operations such as updates and such so that within a few days the data is exhausted and I am stuck at slow speeds the rest of the month, which is the majority of the month by far.

I am quite surprised that Viasat doesn’t have the marketing prowess to figure this out, then again they have yet to figure out that the cost of getting a new customer far exceeds the cost of keeping a current one.
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GabeU, Champion

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It's likely that they don't allow this due to people doing what they would do with saved data, which is stream, and primarily in the same time period.  The system would slow to a crawl.  Not allowing such forces people to prioritize their online activities, lessening that system strain, or at least in comparison to what it might be were people not forced to do so. 
(Edited)