DATA usage

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  • Updated 2 years ago
I have just reached my 2 year excede aniversary. Up and until July of this year I was able to stay within the !0 GB data use. However since July and now (today inparticular) my data use is running out well before the next payment date. September I spent 2 weeks in Italy. Exede was not used. I ran out of usage 3 days before the payment date. Today with another 21 days until my next payment I have used 7.5 out of the 10 GB usage allowance. WHAT'S GOING ON. I am not using the TV, phone or internet any more than I was 12 months ago???????
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Albert Sherrington

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  • PISSED OFF.

Posted 2 years ago

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Old Labs

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What operating system and version do you use? (e.g. Windows 10, Windows 7, etc.)
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Hfcomms

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Some of the providers rolled out big updates the last few weeks and the exede blog talked about a few of them.  I just had iOS 10 downloaded to my ipad and that was almost 1 gig in size.  I had all my automatic updates turned to manual except for the operating system software which downloaded in the background and I wasn't aware of it.  Lot's of processes running on systems at times in the background that you might not be aware of.
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Lakota Spoolman

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Our modem has been off for a month & a half, I got on the website yesterday (with my verizon phone, modem still off) and our usage had been 2GB since the 24th of Sept? What's up with that?
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Joellen Loehr

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I also have this problem recently. Hit my max usage 8 days before the end of Sept., and on Oct. 1st, was up to 4gb by noon. I have Windows 10, and do not stream programs, use a bunch of apps, wireless, etc.

If this is an Exede problem, I would expect my gb usage for October to be rolled back, and credit for the $10 I spent for an extra gig the last week of September (which, by the way, got eaten up in less that 1 day!!??).
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Exede Lindsey

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Hi Albert, just as our forum members have mentioned, you data could have easily been consumed through updates, as we have seen a major increase in cases regarding Updates and Data. Please feel free to send us your account and contact info to exedelistens@viasat.com and we can review your account for a detailed usage summary.  
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Lakota Spoolman

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How do you explain 2gb on a modem that's unplugged?  Just asking. I found out about the 2gb when I went online to see what was going on with my account since I'm in a battle with your company on getting my modem replaced.  I was very surprised to find the 2gb, especially since my neighbor who is a total computer geek, work for high government security told me a month or so ago that he had high usage for some unknown reason.  He eventually blamed his grandkids but now I'm wondering. 
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Old Labs

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The usage meter is always delayed and doesn't reflect current usage state - when you turn off the modem the server (usage meter) is unable to synchronize the usage statistics maintained by the modem.

Once the modem is turned back on the statistics will be synchronized.

If however, you continue to check your usage using using your phone and cellular connect and the usage meter continues to climb while the modem is still off. then that would be a problem.

Synchronization of the statistics usually occurs every 15 minutes when everything is working right. However lengthier delays can occur when there's a malfunction along the path from mode to the usage meter server. In this case, it's the modem being powered off causing delay. That also applies if you cross over your normal reset date.

Remember when you turn it on again there's come residual usage left over from prior to when you turned it off that will be reported. The usage meter disaply is a glimpse into the past due to the delay in updating it. How far into the past depends on a number of factors.

P.S. As has been suggested, Viasat would do well to change the usage meter display to read something like "as of hh:mm on mm/dd/yy your usage was..." assuming there's a date/time stamp available somewhere.  
(Edited)
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Lakota Spoolman

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My modem has been unplugged for a month and a half.  I'm using my verizon account on my phone for internet right now, so not using exede at all.  Very strange
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Old Labs

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The question is whether it's continuing to climb with the modem off or simply reflecting usage incurred at the time you powered it off. It can't update the usage meter while turned off - the meter reader can't get there and the usage meter is stuck at where it was.

If continuing to climb while powered off, yes that would be strange and a problem to be reported.  
(Edited)
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Brad, Viasat Employee

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Yep...The meter will show where it was left off and if it plugs back in the data will climb just because it may have some usage to resume reporting (often the cause for "phantom data" as some have called it).
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Old Labs

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Please pass along my suggestion 4 posts above - if possible it might eliminate some heartburn for all ;) 

I'll never see it being an NRTC subscriber, but my electric bill came today and was an inaccurate estimate based on last year's usage at this time - the meter reader didn't get down here on his monthly rounds due fallen trees.
(Edited)
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Old Labs

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For Windows 10 users, Microsoft has been steadily rolling out the anniversary upgrade since Aug 2 and that will continue through November unless you take steps to prevent it from automatically doing so - while you'll get a notice that it's ready to be installed, you don't get one before it downloads.

In fact some users have been reporting it downloads more than once - depending on version Home, Pro, 32-bit, 64 bit etc, it's touted at being anywhere between 2 and 3.5 GB.
(Edited)
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Annie H

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I've had months where my modem was unplugged 75% of the time and I still somehow ran out of data. We have a 25GB account so the likelihood of that being used up by updates in a week is very low. Exede never addressed this problem and kept putting the blame back on me.
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Old Labs

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None of us put blind faith in the Exede usage meter, and many of us verify our usage through either our routers and/or independent third party traffic monitoring applications that run on each of our devices. The latter are particular useful in determining exactly what, when and how usage is occurring on each device.

Much of it is background updates at either the operating system or application level; much is auto played videos or even worse pre-loaded videos that don't even play so you might as well watch them if so inclined since you've already taken the hit; and much is simply ads.

All can be addressed but first you need to figure out what's using it and Exede can't tell you other than usage by various overly generic categories and their responsibility ends at the modem like it or not.

You need to dig into the weeds. It's not only educational but very useful in verifying any discrepancies with the Exede usage meter. When and if discrepancies occur, we're better positioned to argue our case with some hard documentation rather than simply saying there's no way we used that much data. Often times, no way, becomes way or even big way if Dish or DirecTV are in the picture.

Let folks here know what operating system(s), devices, router, etc. that you use and some targeted recommendations can be made for doing that or simply search for them in the numerous data usage posts here.
(Edited)
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Joellen Loehr

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None of this accounts for the 4gb used within the first 7 hours of the month, as I never had my modem turned off, so there shouldn't have been 'phantom data' " waiting in the wings", so to speak.  Also, I didn't have to use that much data even when I first upgraded to Windows 10 about 6 months ago.
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Old Labs

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Under optimal conditions when running at full speed (like at the beginning of the month for those who've had it restored), a 3.5 GB download like the Windows 10 Anniversary Upgrade can complete in just over an hour so there's no denying it's possible within 7 hours - the key word there is possible.

Nobody denies you have a usage problem, but monitoring usage independently will allow you to determine whether it's legitimate usage or not, and act on it accordingly.

See post in reply to Harrison Summers below...    
(Edited)
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Bev, Champion

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I am a Business 50 customer and, this month, thanks to Windows Anniversary and iOS 10 across 5 devices (2 Windows PCs and 3 i-devices.) plus 4 other 91MB each updates beyond my normal usage, I have gone over and, that will be by about 5 to 6 GB by the time my billing date gets here.

Those updates do take a lot. Normally I end the month at having used 45 to 47 GB, but not this month. it's going to be 55 or so used so, about 10GB extra due to updates, and only 1 GB of that was not Windows or iOS updates.

Conceivably, depending on how many devices you have that have updated, you could use more than 10 GB just updating this month.
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Harrison Summers

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We have already had our 10GB usage maxed out with 17 days left to go. This has happened all too many times and we cannot figure out why. Can somebody tell me how I might be able to monitor where my usage is going? Thank you!
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Old Labs

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First, determine whether your router has its own built-in traffic monitoring available through its administrative utility. Many do have some form of basic monitoring available. This would be the easiest option for most since it would track cumulative usage across all of your devices both known and unknown. For lower end routers having this feature it's simply a total count but can be used to compare against the Exede usage meter. Higher end routers (read that as $$$) include other features for monitoring including the ability to beak usage down by device, last 30 days, current day, last 6 hours etc. Remember that all traffic is going through your router for all devices (most will allow you to filter it to only internet traffic).

If you don't use a router or require more detailed information like what applications are actually using the data, then it's necessary to install a third party monitoring application. These will vary by device and operating system and note that they only track usage on the specific device they are installed upon not all devices. However, there are some that will query the all seeing, all knowing router but most consumer  routers don't support the protocols needed for this.

I can only speak to Windows 7, 8.1 and 10 devices where the two most popular applications are Glasswire and Networx, both offer a learning curve but with Glasswire you'll find the major concern of usage pretty straight forward (just open up the usage tab and play around with it).

Remember to install and monitor separately on each Windows device as noted above.

Glasswire is available at https://www.glasswire.com/ and the free version is usually sufficient. 

Other devices and operating systems, have their own third party application that target their own environments. Others more familiar with those environments can offer suggestions for those.  

Once you know exactly what, where, when, how data is being used it's fairly easy to eliminate any that is unwanted.

Alternately, you can simply rely on the generic suggestions of securing router, block Windows updates and application updates, ad blocker, flash media controls. Those seem to work in most cases. But monitoring at a more detailed level will allow you to identify and document any usage discrepancies with the Exede usage meter.