Unhappy with data usage

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I had the 12GB plan with the slower speed.  It is crazy that somehow that data was all gone within the first 3 days of the month each month.  So, I thought I was using too much data and switched to the 150GB plan with the 25mbps speed (even though it has never tested faster than 8 so far) and on the 9th day of the month it shows I have only used 7.4 GB of data.  So, what is the deal?  Ever since I started the new plan I've been streaming on my laptop, using On Demand, and not caring about data usage and I am using much less than when I was being careful to try to make that 12GB 12mbps speed last longer into the month.  Someone high up at Exede needs to explain this scam!!!!!
Photo of mikes011

mikes011

  • 3 Posts
  • 0 Reply Likes
  • frustrated and scammed

Posted 2 years ago

  • 1
Photo of Elise Negrin

Elise Negrin

  • 17 Posts
  • 6 Reply Likes
I got Exede installed on 12/28/16. It was late in the day. On 12/30, I checked my account and I had used up all 10gbs of data. SO THEY SAID. on 1/1/17, when it was supposed to reset, it stayed. I only checked my email 1x. not possible to use up the data. I have a data counter on my pc. When i called, like 4x, I was repeatedly told I used up all the data with Directv. That is BS, cause you only use data when downloading and I havent downloaded anything. I  hate this company. Less than 3 days and I hate them already. 
Photo of Brad

Brad, Viasat Employee

  • 3114 Posts
  • 1097 Reply Likes
DirecTV uses your internet data for onDemand. Unlike cable, the movie has to download first since it's a satellite signal and then you can view it. Data is used constantly. Bringing up websites uses data, streaming music uses data, it's not isolated to downloads only. 
Photo of Brad

Brad, Viasat Employee

  • 3114 Posts
  • 1097 Reply Likes
Each movie can easily use 2-3 GB of data as well. DirecTV VOD can make as big an impact as Netflix easily.
Photo of Elise Negrin

Elise Negrin

  • 17 Posts
  • 6 Reply Likes
If each movie uses 2-3. gbs data, then how come i have not been able to download not even one TV show or movie? It always says not enough data to finish download. Also, 10 gbs = 1000 mbs. I have a data counter and use on avg 3-350 mbs per day total. How could I have used 10 gbs in 3.5 days? Then 10gbs overnight. So EXEDE slows me down and forces me to not enjoy downloads at all and I cannot even download a 2 minute video on FB. I've called your office 4x already. I am finished, disgusted, frustrated and irritated. I would never ever recommend EXEDE to anyone ever, and when I find a suitable replacement, I will dump the company regardless of your bogus contracts. Contracts are made to be broken and you guys violate it every day.   
 
Photo of Brad

Brad, Viasat Employee

  • 3121 Posts
  • 1100 Reply Likes
Hi Mike

You can email us at exedelistens@viasat.com if you just made this plan switch and we can see what's been using the data if it's in the last month or so. Other factors that can run in the background undetected like system updates, app updates can take an unexpected chunk out of data as well. 
Photo of Brad

Brad, Viasat Employee

  • 3121 Posts
  • 1100 Reply Likes
There's many ways to reach us. Email is just the one we suggest on here because it goes directly to us. You're more than welcome to call us at 855-463-9333 or do an online chat at https://www.exede.com/contact-us-exede/ if you'd rather not contact us via email. 
Photo of Chris Wood

Chris Wood

  • 7 Posts
  • 1 Reply Like
What I'd like to know is where is this plan that has 150gb of data and what are you paying? The website does not have a plan over 30 GB and it costs 150 dollars month.. I saw this elsewhere and the Exede employee just answered "good things are coming". What kind of answer is that? Why are some customers getting better plans offered and I can't imagine the monthly cost being as much as I'd have to pay for 30gb .. who'd pay that much for Internet.
Photo of Chris Wood

Chris Wood

  • 7 Posts
  • 1 Reply Like
http://www.dslreports.com/shownews/Ne...
Look what I found!!!! This is crap..... I pay 60 dollars for 10 GB when this gets you 150 GB for 70. That's price gouging.. when it's not available to all
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3121 Posts
  • 1100 Reply Likes
Hi Chris,
The Freedom plan is only in select areas (however as we get closer to the launch of ViaSat 2 in a few months we've released it in a lot more places). The pricing on Freedom is typically in the $99.99 range. That article is from way back in 2014 when the plan was being tested in areas. You can always check to see if it's in your area at my.exede.net. We don't have the plan in all areas, especially in our more congested beams. However with ViaSat 2's launch, we'll  be able to offer a lot more robust plans such as the Freedom plan in more areas as we'll effectively be doubling our overall capacity. We're looking at a March or April launch and will be able to start announcing and offering new and exciting plans soon after. 
Photo of Chris Wood

Chris Wood

  • 7 Posts
  • 1 Reply Like
That's fine but paying 60 dollars for 10gb is a big difference than paying 100 dollars for 150 GB . Seems us lowly people that can't get freedom should be getting a price break... That ridiculous.. no one would be with Exede if there were other options.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2800 Posts
  • 1768 Reply Likes
Elsie, the Directv unit will download things that it thinks you might want to watch without you ever asking it to. On anything but the Freedom Plan, you should not allow the Directv system or any smart TVs connect to your internet.
Photo of xode0000

xode0000, Champion

  • 479 Posts
  • 155 Reply Likes
Even if someone were on the Freedom Plan, I wouldn't recommend that DirecTV connect to their internet.  Further, my understanding is that DirecTV shouldn't even need to connect to someone's internet since it comes with its own satellite dish and has its own satellite to service it, and its monthly fee is large enough that it should use its own data pipe.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2800 Posts
  • 1768 Reply Likes
For regular TV programs, in real time, Directv does not use the internet. However, many of the other features that are offered  by Directv like On Demand, View from the Beginning, must use the internet to get the programs for their users. This is where your internet data is used. I have never allowed my Directv DVR to access the internet, I just watch or record programs at the time they are scheduled. This works out fine for me, although I do keep getting these annoying reminders that my DVR would like to be allowed to access the internet.
Photo of Mark

Mark

  • 50 Posts
  • 18 Reply Likes
Just think of it this way, after you use up all of your data your on the freedom plan, only at a slower speed. One of the many benefits of satellite internet.

This conversation is no longer open for comments or replies.