Data Usage

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  • Updated 2 months ago
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Wow! I typically use about 50% of my monthly data (20GB). It reboots on the 12th of the month. Two days (23rd) ago I had used about 20% of this month's data. Today I turn on the computer to find I've used it all??? I called support, and a lady there informed me that that my data usage was valid. It certainly was not. Where do I go from here to get my speed back/ And my data? I live back in the woods with no neighbors close enough to steal data, and my connection monitor shows no idication of any strange connections.
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Wyngs

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Posted 2 months ago

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Wyngs

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ADDED: I don't watch movies or download them to my computer. I do watch an occasional short item on You Tube - none of which had such an effect before.
(Edited)
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Wyngs

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Added: Emails from Exede .... One says that on the 23rd at 1:37pm I had used 70%. Than one at 2:24pm says I had exceeded my data. Is it even possible to use up 6gb in 47min???
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Sophie Mae

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One thing that comes to mind as a hog of data is Windows updates. If you're using Windows, it's entirely possible that an update might've eaten up a goodly chunk of your data.

Another thing could be a virus or malware. If a brand-spanking-new bug has been introduced, it could make it past an antivirus or malware protection program. Doesn't happen often, but it does happen (speaking from experience here, sadly).

Sorry that I can't answer your question about getting your data/speed back. Have you considered emailing viasatlistens@viasat.com? They might be able to give you more information. 
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Bradley

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I will say between Sunday and Tuesday of this week there was some mysterious data usage. I’ve used less than 40gb this month. Somehow I used 16gb between Sunday night when I left home, an hour at home Monday, and general browsing and YouTube for a few hours Tuesday evening. No updates. No pc on. Managed data for over a decade. Just more than should have been consumed. Last night I did some light browsing and played Xbox for about two hours. Used .1gb. Go figure. I’m attributing it to “catch up” data readings, but keeping an eye on it now.
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Old Labs

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Beware Windows 7 and Windows 8 updates - in my case and in the last week alone I've encountered a couple monthly security roll ups that have repeatedly downloaded and installed (despite installing successfully the first time) - the Windows 8.1 update in particularly was some 300+ MB and went through three iterations before I stopped it and burned a just under GB in no time at all.

Since Windows 7 and 8 updates have pretty much slowed to a once monthly security update event, I had re-enabled automatic updates trusting Microsoft  - no longer and have reverted to simply being notified when available ;)

Wouldn't be surprised to find the same bug hitting Windows 10 users also... check your windows update history. 

           
(Edited)
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Bradley

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Windows 10 is a data hog, but not powering the PC on severely limits the data it can consume.
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Old Labs

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He said his loss occurred on the 23rd presumably when powered on and noticed it only when powering on yesterday - we can only go on his description (which in this case isn't really much to go on) and obviously data losses only occur while powered on (or when not in a sleep state assuming you disable wake from sleep features as needed). The times on the email notifications I receive are simply the times the emails are sent - not necessarily reflecting when the data overage was incurred due to delayed usage reporting.

Mine occurred when powered on (and not in a true sleep state since I;m always powered on).

My router isolated which machine (and host site) and Glasswire isolated which application/process and what time(s).

I don't use Windows 10 myself, but isn't the Spring Creators Update rolling out about now - in the past some have noted that some of their settings regarding data savings (e.g. metered mode, WUDO, etc.) magically return to their unwanted/undesired default states.

And here everyone thought data usage issues were a thing of the past with "unlimited data" ;)  
(Edited)
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Bradley

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They keep pushing it back. Next week most likely. I was hoping it would come out before my data reset.

Apple had a small update this week.

Just making the case that maybe there was a glitch earlier this week. See if anyone else chimes in. Patterns don’t always mean something, but they aren’t always coincidences either.

I’ve rarely had mysterious data disappearances. This week, I can’t explain mine. Now maybe if the mobile app worked......
(Edited)
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Diana, Viasat Employee

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Hello Wyngs,  what operating system are you using?  
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Wyngs

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Windows 7 pro.

I wouldn't be adverse to buying more data if I had legitamitly used up mine, but I sure won't do it with the fear that it also might disappear.

Checking my update history, I had three definition updates for MSE on the 23rd-25th. I'm still looking to find the size of these, but typically they are quite small.

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Matt B, Viasat Employee

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Wyngs,

I have your email, and am investigating.
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Wyngs

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I didn't mention that about a year ago I had a similar event. I believe I was at about 50% data used when suddenly I had bottomed out. I didn't mention it at the time because I was but 2-3 days from bucket refill, so let it ride.


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Wyngs

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Thanks to Matt B. at Viasat. He researched the problem and found a massive, 16Gb download in a 2-3 hour period. His best guest was an update, although he indicated that's a LOT of data for any update. The source of the download was secured, so he couldn't find out where it came from. Thanks also for the 5Gb they gave me to see me thru. If I could find this data on my machine, I would be glad to make payment for the 5Gb. All I know at this time is that it does not appear to be a windows update. I haven't a clue as to what else would require such a massive udate....
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GabeU, Champion

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Malware, possibly?  Do you have anything else connected to Viasat in addition to the Windows 7 machine?  

16GB is awfully large for an update, and the only thing I can think of that could cause that, at least with Windows update, is a failure loop, but if you're not seeing any indication of updates in your Windows Update history it's probably not that.  
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Old Labs

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As Gwalk900 said:

Before you can control your data, you have to identify the devices, programs and processes that consume that data. With the emphasis here on you...

Only you are in the best position to do that. It's really not Viasat's job but more importantly as Matt B notes, due to both technical, security and privacy constraints Viasat can't really provide a detailed explanation of data usage (well they could, but many would find that level of tracking to be objectionable).

GWalk's HughesNet legacy lives on at:

Understanding data usage/data loss and connection paths

You'll find his abbreviated Viasat version here:

Understanding and tracking Data Usage

Yes it's a lot of work but you'll be better positioned in the future to determine if the loss is yours or Viasat's (since that's always a possibility - yes I had one that was Viasat's). Without that effort you're just using a hunt and peck approach.

With regard to possible Malware (if unwilling or not wanting to track your usage in greater depth), if relying solely on MSE I'd suggest getting a second opinion - MalwareBytes often detects anomalies that others don't.
(Edited)
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Bradley

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Wow. Not on the data but the speed. That’s 14-19Mbps constant for two to three hours. Mighty impressive. If they told me that, I’d straight up laughed. My connection couldn’t do that if it wanted. Must have known to download during non congested periods. I’ve never seen Microsoft, Xbox, or Apple updates download that quick. That’s a hard pass for me.
(Edited)
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VeteranSatUser, Champion

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Probably not an update.
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Wyngs

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For those of you who followed this thread, and might wonder about my internet viewing habits, I've used 0.4GB of data since VIASAT gave me the 5GB to see me thru a few days ago.  Now you should know why I got so perplexed when 16GB disappeared in a couple of hours. (grin)
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