We went over our data when we were taking some online courses this year, but as far as I know, that was the only time. I do work online for my business, have all along, but never had an issue before the online courses. Could have and not known, but I sure noticed when the data ran out from the classes.
Now I received notice that we are almost out of data 9 days into billing?!! No online classes, nothing new or different – no kids to have caused this. We did not have these issues at only 10 GB for over 4 years. (think our very first set up was less than 10GB)
Maybe someone hacked into our wireless? Neighbors are spread out though and I think we’d notice someone sitting in their car/lingering around close enough to receive a signal.
I don’t know what is going on, but for $91 a month this is crazy. I am so happy that cable has finally been run to our tiny area... patiently waiting for them to finish.
FIRST THING!!! change your routers password ☺
The exact way of telling whats connected to your router should be your network map. You should see it in your routers admin page as a listing/ tab.
The listing and it's location in the admin, will depend on the router model. But it should show you everything wireless and not/ hard wired, that has a connection at that moment.
Some routers offer a "user" listing of all things that have had a connection previously. If a neighbor tapped your wireless, it might have left a sign-in/ connect IP listing.
Like; your main computer, a printer, if it's networked, any laptop's cell phones ans so on.
Hope it helps, post back if your have other question once you check into your routers admin settings.
We do have the router encrypted. Actually didn't for about a year
2011 to 12 and still did not have any issues. I needed help changing everything and we did
this morning. I could not find the page that gives activity for the
router. I will look up how where to find that.
I didn't use the internet all that much and had 5 GB added, plus whatever I had left. Today, we have nothing left. So since I posted we used over 5 GB?? This is crazy.
Thanks so much for the help.
If you get this figured out, please let us know what the issue was. I am not necessarily questioning Exede's accuracy, however, I have requested several times that they provide me with a breakdown of usage (ie. hourly or daily) and the only reply I am receiving is instruction on how to find my usage meter on my account page. This doesn't give the information I need. I am trying to determine my busiest times and like you maybe see if someone is piggy-backing off my system.
I'm a grad student and I spend a lot of time on the internet, yet there are certain times when my computer is dark, so it would be easy for me to determine any errors if Exede would provide me with the information I requested.
I will be getting rid of Exede in the new year, because I'm not cool with having to buy over 200 dollars worth of data and I don't like how they don't post the bill until the DAY that they are taking the money out of my account. That's a pretty god awful business practice right there.
I have been extremely frustrated with Exede and the fact that until Wildblue changed to Exede I never had an issue with going over the limit, or even being notified I was coming close to going over, and I ran a weekly radio program from home! So I now find it odd that it seems as though every month I am going over at least twice and I barely use the silly thing anymore. I don't do the radio program anymore, all I really do is only check email, browsing a couple websites and play games (which I now do from midnight to 5am so it is during "free time"), and I am still having to call Exede to have them add 5g of my free 15g extra so I can finish out the month without having to pay for overages. To me, this whole system seems to be absolutely too frustrating to remain being a customer of Exede's and I will be looking into another service once I confirm when my contract is up.
Before reading that so many others are questioning the same things as I am completely justified what my next step needs to be. And for that I want to Thank every one of you for sharing your questions and concerns on this forum!!
I guess I should also thank Exede for providing a forum for us to share the good, bad and the indifferent with each other, so Thank you!
Merry Christmas and God Bless!!