I have a 150GB plan and historically use 40 to 50 GB per month. I have been on a residential plan for over a year and a half. For July Viasat says I used 150GB in 7 days. Totally impossible. I was throttled down to less than 1 Mbps. Customer service told me that there was nothing that they could do. "Sorry you used it." This was after 3 frustating calls to customer service. On the last call the service rep told me that from my usage history that something looked out of place. and that he was going to have this looked into and someone from Viasat would call me. That's never happened. Complete nonsense. Since we had to wait til our account reset on Aug 12th, we have been using our phone hotspots which we can easily monitor data and used less than 16GB. With our phone we get a report of every instance, time and date of usage. Viasat will not provide this information. You just have to take their word for it. Who's kidding who? I wondering how many other customers have legitimately experienced these data discrepancies. They need to come forward as something is not right. I was a business user of excede for a few years and with 4 of us hardly ever went over our allowance which was less than the 150GB plan I have now. It's just me and my wife on a residential plan. Our usage patterns have not changed a bit. Do the math on 150GB of usage in 7 days. Hopefully someone from Viasat will pick up the phone and contact me now.