Data usage issues

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
First of all, Viasat reps - thank you for what you've done so far in attempting to relieve our concerns with data usage. I know you're trying and it is not unnoticed and it is appreciated.

However - I must escalate this. We just flipped to the new billing period, and naturally I checked usage today (as I do every day) and the usage is showing as 33Gbs and counting! That is in day one (today) and it's just now 1PM EST as I write this. 

As mentioned in other posts, my first instinct is NOT to be skeptical, however this is just way beyond the pale. We have not streamed anything at all, we've all been at work, there is simply not a good explanation for this kind of consumption. 

Can ViaSat PLEASE advise where this consumption is coming from? To date, the only answers I've received have been along the lines of "yes, we do a see a spike in usage - but we can't really tell you where that is coming from". So while I'm not inclined to be skeptical, I do need to see more granularity in your tracking data in order to understand just what it is that your monitors think our systems are doing. Can't you do that? Please!

Before you ask (or suggest it), of course I will write to viasatlistens@viasat.com as well.

Rique
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Rique

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Posted 2 years ago

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