However - I must escalate this. We just flipped to the new billing period, and naturally I checked usage today (as I do every day) and the usage is showing as 33Gbs and counting! That is in day one (today) and it's just now 1PM EST as I write this.
As mentioned in other posts, my first instinct is NOT to be skeptical, however this is just way beyond the pale. We have not streamed anything at all, we've all been at work, there is simply not a good explanation for this kind of consumption.
Can ViaSat PLEASE advise where this consumption is coming from? To date, the only answers I've received have been along the lines of "yes, we do a see a spike in usage - but we can't really tell you where that is coming from". So while I'm not inclined to be skeptical, I do need to see more granularity in your tracking data in order to understand just what it is that your monitors think our systems are doing. Can't you do that? Please!
Before you ask (or suggest it), of course I will write to firstname.lastname@example.org as well.
I have talked directly to my isp, NRTC and they could not offer anyway in which I could control the timing of these downloads. I have called Microsoft and done an extensive review of the web and can not find a solution. So basically, we as MS10 users are subjected to Microsoft's use of data that we pay for.
Your usage of 33Gbs is quite large so I would suspect that the Microsoft usage is a small part of that.
(I'm not picking a fight, I'm just setting the record straight in the interest of accuracy).
Then, by connecting only one device at a time, check data usage, that way you can isolate the culprit.
One or more of your devices connected to your home network may well be infected by a virus or malware, or transferring data to a cloud storage system.
ISP's make a volume of data available to their subscribers.
They only track data to the extent needed to calculate data used to be deducted from a users data allowance.
They can infer where a user went only by the type of data used and that can be very misleading and then they only go back to the month in progress and the previous month.
The only way to know which devices used data and when and where that data was used is by the use of a personal router that features the ability to track data per device ... and not all do.
All connection paths must be monitored and the place for that is within your router.
If you have the Viasat wifi Modem you would need to disable the Viasat Modems wireless "radios" and then connect your own router.
I use an Asus RT-AC3100 running the Asuswrt-Merlin firmware.
I understand that you are a Mac user so some items in the following link will not apply but I am posting so that you can see the tracking features available.
I strongly suggest you get a full featured router to take the mystery out of data usage:
Absolutely. We've been planning to get the Google WiFi Mesh set-up for precisely that reason (the ability to monitor usage per-device and to provide reports, not just in real time, but daily, weekly, etc.). We will be placing that order soon.
As for what you said above regarding inference of usage, that's not consistent with what I was told by Viasat when esvt was active. I was told quite specifically that we had used "x" data for streaming and "y" data for web browsing and "z" data for Email, etc. While it was not so granular as to identify which web sites, which Emails, which browsers, etc., it was granular enough to be able to differentiate between Youtube and Netflix, for instance.
So based upon my experiences in dealing with Viasat in the past (while researching a similar question regarding usage), I don't think it is unreasonable for me to expect that they can still provide usage data, even at a high level, similar to what they had been able to provide in the past. My modem is the same modem, nothing in our setup has changed since that incident.
Either they were not being honest with me in the past (and I really doubt that would be the case) or they've crippled whatever usage tracking and reporting technology they had been using at that time (possible, but I kind of doubt they would purposely cripple it) or they deemed it to be inconsistent and therefore not reliable (this is the likeliest of possible reasons, in my opinion) - or they've decided for PR reasons that it's not a good idea to share that info with the customer (I suppose that's possible, but I hope it's not the case).
I suppose its possible that all they were doing in the past was making inferences due to what data they had at their disposal - but if that's the case, then sadly they were quite disingenuous with me when we discussed usage in the summer of 2017 with them.
Again, thanks - I alway appreciate helpful advice!
ALSO - (I suppose I buried the lead) - we think we may know what the culprit is. When I get home this eve, I hope to investigate further. I don't want to say just what it is yet, but I think I'm on to something.