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Posted 4 months ago
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Sometimes you have to take matters into your own hands and control what you can.
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Best advice I can give if you want to track down where it goes to in the future is to invest in a router that has advanced traffic analysis and network management features. Asus routers that specifically have the Traffic Analyzer feature are often recommended here (some of them can be pricey but they provide you with a breakdown of data used by device, when it was used, what sites, etc.). Set the Viasat router up in bridge mode and attach the third party router ensuring all of your traffic goes through that router. Viasat won't be much help in tracking your data usage - so yes taking matter into your own hands to monitor and control usage is your best bet.
I leave my modem and router on 24/7/365 and outside of one instance back circa 2012 Viasat's usage has always been consistent with that recorded by my router. Even then and despite proof I was never reimbursed for the bogus usage. Early on there were in fact usage meter problems but they were widespread. Since then, however, everytime I'm just about ready to call bogus usage on Viasat - the ASUS router has shown it to be legitimately on my end.
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I am sure they resolved the phantom usage meter issues, but by then I had lost confidence in it.
The sad thing is the old Wildblue meter was rock solid and more detailed with usage time stamps. Sad they dumbed the meter down. #progress :)
GabeU, Champion
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Do you by any chance have DirecTV or Dish? Occasionally some find that those are the culprits when folks are unaware they're connected to their network.I don't understand why installation techs don't know this. They should. From what I've seen, DirecTV receivers can be absolutely awful with data consumption, and though Dish doesn't seem to be as bad, there's still no way to control it, save for disconnecting it or turning the modem off.
I think that, as a rule, a tech should either refuse to connect satellite TV receivers, or at least have enough knowledge given them by the companies they install for to give the customer an applicable warning about the amount of data those receivers can use. IT would prevent a lot of headaches.
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Honey, call an ambulance I'm having a heart attack - I will dear once the freezone kicks in at 0300 or after peak usage hours or once our data resets ;)
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In a somewhat similar vein, I had my roof
shingles replaced recently and my satellite dish is mounted on this roof. The
roofers mis-aligned the dish and knocked me offline until a Viasat tech could
realign the dish. That took several days for the Viasat tech to come and align
the dish. During this period of mis-alignment, I had no signal from or to
Viasat and of course no internet connectivity.
My router is an Asus router that measures external data usage. It revealed
external data usage presumably with Viasat while I was offline. This external
data transfer, per the Asus router during the period of non-connectivity, was
169 Mb per day.
As far as I could tell, however, I do not think Viasat charged me for any data
during this period.
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Don't expect a whole lot from it but it does show connected devices - although it doesn't do very good job of correctly identifying what the device is.
It says my Ecobee thermostat is a Brother printer
And if you have an Apple router and an Apple device, you can use the free AirPort Utility to get an accurate report of what devices are connected via wifi as well as their signal strength
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Steve Frederick-VS1/Beam314, Champion
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We then started to have connection problems even while throttled. A tech came out and told us that the problem was either our atria, or in the cable to the router. He then left, without repairing anything! When we called the next day, they had notes that the tech noted the problem, but had not repaired it. So, yet another tech came out. This time he replaced the atria, and tested the cable. He showed us that he measured low resistance, and high signal for the "beam" we were on. Problem fixed!..for one day. Even though we were throttled, we still got some signal.
After waiting until our data cap was lifted (today), we disconnected all devices, and tested the speed...1.2Mb/sec. After taking 30 minutes to log in to Viasat's website and check our data usage, we were at 35.6Gb DATA USED! I couldn't believe it, especially when no one was home during the day. When we contacted Viasat, the tech offered us a $10 dollar credit. He suggested that someone could have cracked our password, and used 35.6 Gb of data since 12AM lastnight. No satellite TV, or phone, only Viasat internet. Anyone have any ideas what the problem may be?
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So let me as you some questions. (btw...it is "tria" not "atria").
1) What plan are you on?
2) Did your data usage indeed reset today?
3) What did you have before Viasat? (please don't say some sort of hard wired internet...even if it was "slow" DSL)
4) You said satellite TV. You don't have your satellite TV connected to Viasat do you? If you do, disconnect it immediately!
5) When you say disconnected all devices, are you sure? Are you sure there wasn't any automatic updates that took place overnight?
Answering these questions will hopefully help explain what is going on....or produce more questions.
Stephen Rice, Champion
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According to them it reset at midnight on the 8th.
We had Hughes-net. We do not have any satellite TV, only over the air digital.I am sure there weren't any devices connected, except for an amazon fire-stick that gets power from our TV, both off.

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What's curious is the inconsistency in the screen capture.
- It states your plan as being Unlimited Silver 12 with 720p.
- Immediately above that in the current data usage section it showing 35GB data usage threshold.
- Immediately below the plan details are shown as being Unlimited Bronze 12 with 720p video and 65GB data usage threshold.
However, last I knew and according to the current customer agreement:
- Unlimited Bronze 12 comes in 360p and 35 or 40 GB variants
- Unlimited Silver 12 comes in 480p and 45 or 60 GB variants.
- Unlimited Gold 12 comes in 720p and 65 or 100 GB variants.
That being said, you can try to request a data usage review - subscribers used to have that option; however, it's a very general categorized breakdown of how data was uses. Most find it too general to actually determine what caused the data to be used.
As noted above, the best advice I can give if you want to track down where it goes to in the future is to invest in a router that has advanced traffic analysis and network management features. Asus routers that specifically have the Traffic Analyzer feature are often recommended here (some of them can be pricey but they provide you with a breakdown of data used by device, when it was used, what sites, etc.). You'll finde other brands recommended here also.
Set the Viasat router up in bridge mode and attach the third party router ensuring all of your traffic goes through that router. Viasat won't be much help in tracking your data usage - so yes taking matter into your own hands to monitor and control usage is your best bet.
GabeU, Champion
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When I checked the customer agreement (exhibit a - you can't tell the players without a scorecard) there are some 29 variations of plans circulating in the wild now - 32 if you count the Wildblue plans ;)
Being curious as to what color you get when mixing bronze, silver and gold, you know I just had to search - apparently it's anywhere from pink to red salmon.
This therefore suggests Darin has the new Red Salmon 12 Plan - after exhausting all data swimming upstream to reset itself and procreate, it just dies.
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What would Rambo do?
Start working on the prequel...
GabeU, Champion
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It should have been, "Aww. Poor data."
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Then connect only a couple devices to the new wifi credentials for a day.
Add a device everyday until usage blows up again - there is your gremlin...
Scott