Data Usage Disappearing!

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  • Problem
  • Updated 1 year ago
  • Acknowledged
I have the Liberty 25gb package with free zone.  My internet just reset 2 days ago and this morning there was 6gb used, when I returned home this evening it is showing 22.1gb used! This is happening every month and I don't see how it's possible that 25 gb can be used up in that period of time.  What is happening, an update will not use that much data. 
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Cynthia

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Posted 1 year ago

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Melitta Maria Powers

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I lost all my data to,payed $166 July 24 for 30 data the all gone I have no more data
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Betsy

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My billing ends on the 24th of each month. By the 8th or 9th of each month I have used either used ALL, or am so close to ALL the speed is snail. We too have the extra special package of 30gb then goes on "at least you have internet". NOT. When we signed up for Exede it was 50 data at $50.00/mo with promise of "Unlimited very soon in your area." That was 2 years ago. We now pay anywhere from $600 to $900 to maintain useable coverage at our home. We are 60+ years of age, what do you think we do on computers? I do our churches books. Might email grandkids. Wish there was alternative here. Was told I do a lot of "social"media. Hahaha you bet I do.!
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Deku (The #1 Hero Data Saver), Champion

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@betsy well there ISNT such thing as unlimited data -_- also with satillite companys... there is ALWAYS data caps... so youve heard the wrong thing from someone or read it online somewhere which isnt true... there will NEVER I MEAN NEVER EVER BE "UNLIMITED DATA" BUT!!! what ive notice was from exede was that once your done with your proitiy data then it goes into unlimited data which was liberaty pass...

 if i must put it to easy understand it means for you guys that are older... once you used ALL of your data... then you go into passing mode which will be like letting you into internet access BUT at a slower pace than anyone else... there easy to understand yet??? if not then read it onto your own time...

also i have the freedom plan the 150gbs one. and imma fine i can use youtube my cell phone (which i always have it connected to wifi at all times and hardly uses data :3 ) and i tend to always have my videos onto my fb to set to not auto play... its easy to find it into your settings... also... someone else COULD be using your wifi... also.... just dont download big data files...

also couple more things... YOU HAVE TO LEARN TO MANAGE YOUR DATA!!! that is a BIG thing... its NOT that hard to manage your data -_- (well for me imma fine cause ive been doing it for 2 years NOT to late to learn it though... ) ALSO!!! people tend to complain and whine about there data being gone... WHICH is onto there end they USE UP ALL the data themselves... and yet DONT realize it... and also updates onto your computer can do it also... windows 10 have automatic updates... which you can find youtube videos of it to turn it off... (AGAIN IF i have to put it simply for you older peoples then... look it up onto youtube... -_- )

also your modem could be doing auto updates...  the modem itself is connected through the satillite which it brings and sends data out to the satillite also... when there is an update for the modem... there is no way of stopping it... cause it HAS to update by itself... so yeah... if ya ever need any more infomation then look it up onto youtube... 

ALSO!!! make sure to put ALL video onto youtube 380p or 480p NOT HD as it can use up  MOST of your data... ALSO!!! make sure you have a router that has a secure password so no one can hack into it...
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Old Labs (VS1-329-L12FZ)

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We now pay anywhere from $600 to $900 to maintain useable coverage at our home.
Betsy, you'd do much better by investing that money, apparently being spent on buying more data, in a router that has robust traffic monitoring and analysis. I'd recommend the ASUS RT-AC3100 - even at $249 you'd have it paid for well within the first month and you'd know exactly where your data is going and be able to address that issue. Wouldn't you rather invest that money in something that has tangible benefits?

The same advice holds for others in this thread unable to get a hold on their data usage - invest in a router with robust traffic monitoring and analysis. Other more affordable options exist. Only that way can you easily verify the accuracy or inaccuracy of the usage meter. If accurate you can make adjustments and if inaccurate you can make a better case that data is being "stolen" (experience shows that it typically isn't and can be attributes to something on your home network).    
(Edited)
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Brad, Viasat Employee

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Hi Cynthia

Please send an email over to us at exedelistens@viasat.com and we'll be able to review your usage. Things like updates have been sneaky and is a usual suspect. 
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Cynthia

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I understand about updates but i have my computer and devices to only download updates when I do it.  Besides, I don't see any update being 16gb.....maybe 200mb.  I will send an email.
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Betsy

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We were on a 2 week trailer trip and used the gb as when we were home! I was told, YEP "social media"! Computer off! Haha
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Melitta Maria Powers

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Where are my data exede $166 for nothing what you did with my data
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Melitta Maria Powers

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I will go to my bank and try to stop the payments you take and have me a lawyer I need go to a other internet company you are ripping people off
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Brad, Viasat Employee

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Hi Melitta,

Please email us at exedelistens@viasat.com so we can do a review of your data. Some things that may go unnoticed such as updates that run in the background can take a HUGE bite out of your data. 
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Cynthia

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Old Labs.....I posted my comment because this has occurred since I switched to Exede. I have been unable to get the problem resolved. (I did not have this issue with Dishnet, btw.) I have all the same equipment and devices except for their modem. I have put all precautions in place on my devices to prevent auto video loading, and I have blocks on all devices that cannot use my network without logging in the proper password (1 hour at a time). I am not your average Joe, I have years of computer experience and have done beta testing for Hughesnet in the past. No I'm not an expert but definitely not a novice.
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Old Labs (VS1-329-L12FZ)

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I was not referring to your post Cynthia in the reply above yours, I'm referring to Samantha's post, directed it at her specifically  and her selective copying of other's content (including mine and apparently yours) to her Facebook page at:

https://www.facebook.com/ViastatExede-Class-Action-lawsuit-233078183866019/

As noted context matters, and it's difficult enough to keep discussions within context even within the context of this forum or even a single thread and you've just demonstrated my point.

I have no argument with her using any content I've provided here or anywhere as long as it's kept within full context and referenced by a link rather than cherry-picking statements that suit her agenda.

In my case she's not only copied something out of context but coupled it with false information stating "This is the response from Exede" - some might call that "fake news".

Whether you approve or disapprove or her doing that with your post is your decision.

A similar argument can be made against the moderators here deleting posts -  by doing so they change the context of the discussion and the full discussion becomes unavailable taking on an entirely different tone in  some cases. I'm in favor of letting even the nastiest replies remain - even they have some value in evaluating the poster's credibility and only reflect upon the posters themselves.          

As far as mysterious or unaccounted data usage goes (I.e. your issue since it's also unclear which of my posts above you're referring to), my advice stands - independently monitor your usage to verify the the accuracy or inaccuracy of Exede's usage claims. At worst you'll find it is something you can address and at best you'll have some information with which to argue your case against Exede. Post that compelling evidence here and I as well as many others will stand by your claim.

P.S. Believe it or not, I'm actually interested in seeing how Samantha's effort goes - not because I support it, but because I'd like to see how she's going to get around the binding arbitration clause in her (and everyone else's) customer agreement. That will be her first challenge since the courts have already deemed those legal.

At the same time, her Go Fund Me page should eventually serve as a relative gauge of the amount of genuine interest in pursuing a class action.  

Sorry for my habit of numerous edits I find it necessary to avoid arguments by providing clarity or additional context.  
(Edited)
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John G

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I agree with you completely.  I do not want my communication with Exede in this forum to be used elsewhere either.
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Gwalk900, Champion

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I also agree with Old Labs regarding context.

Samantha comes off, to me at least, as someone on a Deep Pockets Mission. She is not interested in finding the root cause of her perceived problem, she is looking for a Pay Day.

There had been a number of replies to her scattered posts giving her outlines to follow in curing her issue, She never responded to a single one, continuing to post comments that some may consider intended to incite rather than address the problem.

I think it would be absolutely hilarious if she found a way around the arbitration clause, found an Attorney to take the case before a Judge and when asked "what troubleshooting steps have you taken to determine the cause of the problem" is forced to reply "well, I just KNOW it has to be their fault".

All she need do is buy a router that tracks data usage and she will have her answer the very first day.



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jones203

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I see plenty of comments about posting and copying comments.  What was missed was the lecture about "older peoples" not understanding data usage.  How about "younger peoples" learn to spell correctly.  But I guess they're too busy being "imma fine" with sloppy habits.  This "older people" (over age 21) is perplexed by his data usage disappearing too.  I've cut off my online connection to DTV (look up that meaning on YouTube for you younger peoples) and other things.  Somehow, someway the data usage IS disappearing.  I've checked on the Windows 10 Auto-Updates, it normally doesn't use that much data.  Well time for my milk and cookies and bedtime, it's after 4PM.  Just got home from the cafeteria from the Early Bird Special.  And no, I don't have "liberaty" pass.  It's Liberty Pass.  Learn to spell correctly before you lecture.  Then we'll be fine. 
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Cynthia

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*chuckles* ;)
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Old Labs (VS1-329-L12FZ)

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Nope, didn't miss it all, Bruce, but have a reason (more of a suspicion based on personal experience) for not wanting to criticize Tirzy, despite being a card carrying senior myself.

Meanwhile, Samantha continues her sloppy copy/paste crusade for those interested (the link's above) - now there are some real chuckles - as she erroneously attributes certain statements to me - I'd be fine if she'd simply learn how to read correctly ;)

Getting back on topic here for everyone not named Samantha, show us some evidence of your data use that you've collected, how it was collected, and not Exede's claim - this is a customer to customer self-help forum and not a direct support forum. The official response from a moderator will be send an email to... you know the drill and good luck with that.

Will Exede accept that evidence? No, but we'll support your claim if it can be shown that it is an Exede issue as it continues to go unaddressed by Exede/ViaSat and there's always a chance you missed or overlooked something. At best as a group we can only force ViaSat to be a little more transparent about what counts as usage,since I have my own suspicions what can also cause these unaccounted spikes that go beyond the user's local environment. How many of those having problems have the new Exede WiFi modem not the original modem only?  

Apparently Samantha, no longer has that option and the moderators appear to have banned her. With that the moderators have deleted context out of this thread - a sloppy practice I'm strongly opposed to since now everybody reading this is probably thinking.... and just who the hell is Samantha??? I see no Samantha here!  I guess you had to be there when the tree fell in the forest. Who knows what else I missed from her? Sorry folks, I'd battle her there but even her latest false attribution isn't enough to get me to sign up for Facebook to correct the record. So if you're listening Samantha, double check the accuracy of your latest post on Facebook - I'm done with you and fully expect this thread to be archived or deleted by the moderators soon. I'm done with the moderators too. 
     
Edited for grammar/spelling so as not to offend Ms. Kane - my junior high school English teacher ;)
(Edited)