Data usage

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  • Updated 3 years ago
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I used up 4 gb's in one afternoon.
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Linda Gonzalez-Bettis

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  • frustrated

Posted 3 years ago

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Linda Gonzalez-Bettis

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I don't understand how I could have used 4 gbs in one afternoon. I was on my computer and part of my job is downloading pictures to ebay. I've had this job before with Hughes net without any problems. I was doing much more work back then too. Can anybody explain to me how I used so much. This is also the second time i've reached my limit. I am just so frustrated with Exede. Answers to my questions were vague and I still don't understand why I got an email saying that I had reached 100% but I never got one saying that I had 70%. I am beginning to think that Exede is a real scam. If I can't resolve my problems I will have to move along. I'm a fairly recent customer and I've never encountered so many problems with a satellite provider. I should have stayed with Hughes Net. (throwing hands up) Any feedback would be helpful.
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Linda Gonzalez-Bettis

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Ebay pictures are actually uploaded, not downloaded.
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A. Everett Neuman

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Hi Linda,

Data up or down counts towards your Gig allotment. Have you changed the SIZE in megapixels for your image uploads?

Read this forum post for information on how to track the differences it your data usage. It will show you how much the image upload is using in real time.

Here: https://community.exede.com/exede/topics/trouble-with-unethical-practice-from-exede?topic-reply-list...

Hope it helps,
Everett
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Starring Matter

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I was never a hughes customer, but from what I understand, on old hughes plans, upload was not counted.  If that is the case, that may explain why you never had trouble on hughes, if the majority of your usage involves uploading photos to ebay.  Both exede and hughes currently count upload and download traffic.
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Exede Kimberly

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Hey Linda, I can take a look into this for you if you can send me your info to exedelistens@viasat.com. Thanks for posting. Talk soon.

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