Data usage, and tricks to lower your data usage.

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I know what you mean! This is my first month on Excede and I went through 6 gigs in the first two days. I am going to hate these data limits! I just wish they had a reset button for us first time users. I have learned a few tricks though since I saw the amount of data I was using. If you have netflix you can go to your account page and set the resilution to low. This will use 1/3 a gig an hour to watch shows or movies. Instead of 3 gigs an hour in HD. Also I have a Netgear router. I use it to bring netflix to my tv. Be sure you turn of your guest network or you may be buying data for your neibors. Also the router is great for turning off your network, I use the power button on the back of the unit. No network, no data usage. This will end any unknown data usage at night. Also with the Netgear Genie you can track your data usage, (advanced settings). Or turn on and off your wired of wirless networks. I now nap in the afternoon so I can do netflix during midnight to five am free time. Also for gamers like me who use Steam or Orgin or Uplay to play your games. Open the program like normal and let it load on line so it can update. Then in steam you click steam at the top of your home page, and then click go offline. You can do this with the other two programs also. Once the progrm restarts in off line mode, I turn off my router, and I can play for hours using no data. This whole data thing sucks but it can be mastered. I used 6 Gigs in the first two days, and only 800mb in the last 6 days. Of course I have had to give up my HD and playing games online. Hope this helps someone out there. Oh and keep you chin up, we can get through this together.
Photo of Thomas Black

Thomas Black

  • 31 Posts
  • 17 Reply Likes

Posted 5 years ago

  • 1
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
Hi Thomas,
When you asked: 
I just wish they had a reset button for us first time users.
Well, in a way they do. Email Kimberly at: exedelistens@viasat.com  and ask nicely for some of her Great Gig Give-a-Way kisses.

Maybe she will give you 5 of those Gig's back!

Tell her Everett sent you and she might disconnect your service. No, really she's nice as are all the Exede rep. girls. She will help you out.

I think all of us that experienced the first taste satellite service, got the same Gig's gone by by shock at first. You will find many post on how to conserve data usage here in the forum.

Hope it helps,
Everett 
Photo of Exede Kimberly

Exede Kimberly

  • 879 Posts
  • 202 Reply Likes
You are something else Everett! Always a pleasure to see your humorous posts. (:
Photo of Thomas Black

Thomas Black

  • 31 Posts
  • 17 Reply Likes
Thanks Everett! I contacted Kimberly and she said she could help.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4367 Reply Likes
Good tips, Thomas.

You might want to check the following threads:

Data usage tips | Exede Internet Community and Some tips on Windows 8 data usage | Exede Internet Community

to see if any apply. Sounds like you're well on you're way to getting a handle on usage. Some of the others in those threads may help even more and give you some flexibility in balancing wants vs. needs. In my case, they allow me a chance to party hardy towards the end of the monthly cycle when I have excess data to spare (and can actually get some sleep).
(Edited)
Photo of Ray

Ray

  • 8 Posts
  • 1 Reply Like
Guess it's kinda running out of food in the middle of the week... Guess I just was too hungry and ate too much.. Maybe I'll go to the food bank and beg for mire
Photo of Bobbie Blackman

Bobbie Blackman

  • 392 Posts
  • 304 Reply Likes
Just buy some more data, People do it all of the time. I don't know about your world Ray but nothing is free in mine. Have a nice day.
Photo of Ben Jumper

Ben Jumper

  • 40 Posts
  • 8 Reply Likes
How do we buy more data. Hughes has it but I thought that Exede didn't have "tokens" or anything like it.

HOW MUCH is that data?
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Ben, there is an option to buy more data through your MyExede Customer Portal at myexede.net  The Data Usage & Buy More screen gives you the opportunity to first view your usage, which will help determine if you’ll need more data and allow you to purchase data at $9.99 a GB.  
Photo of ExedeEmerald

ExedeEmerald

  • 204 Posts
  • 44 Reply Likes
Hi Thomas, Thank you for sharing all of your findings on how to save data, this will be helpful for other users. Everett shared some helpful information for you, I understand being a first time user with satellite internet data & I will be happy to credit you a few gigs for the rest of the month. Just send me an email to the address Everett provided (exedelistens@viasat.com) and I will be happy to get those added. =) 
Photo of Thomas Black

Thomas Black

  • 31 Posts
  • 17 Reply Likes
Hi Emerald my e-mail is blackcat588@live.com
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Hi Emerald--Wasn't sure that gig give away was still going on. Glad to see it is.Glad to get all the helpful hints in the forum. 
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Say all of a sudden having a hard time getting on this site. Keeps wanting name and password. This just started. What's going on?
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
Hi Mrs H,
Did you just clean out all your cookies?

I have had it ask me for the password and login in info before, just once and a while. But I had cleaned up my browser before hand.

I don't remember for sure, but if it offers a "keep me logged in" check box, then click it.
Hope it helps,
Everett
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Yes I have everything cleaned out. This time boxcomes up with sign in with facebook next line Google next line  blank next line create account. Then I just sign in blank with my email and password like I have been doing and says login successful. Crazy thing
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Now this time no problem.
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
You should be good to go. The Facebook and Google + sign-in's are so they can get your friends info also. But no matter how you do it, the forum will drop a cookie on your computer and then automate the login until removed/ cleaned.
Photo of Nathan

Nathan

  • 3 Posts
  • 0 Reply Likes
Has anyone tried using Playlater and Playon? Seems to let you download shows from Netflix, etc and watch later offline. If you wanted you could download during the free hours or download at another location with no data limits and then watch your shows at home.
Photo of A. Everett Neuman

A. Everett Neuman

  • 430 Posts
  • 303 Reply Likes
Yes it does, works great.
Photo of Exede Kimberly

Exede Kimberly

  • 879 Posts
  • 202 Reply Likes
Hello Julie, I am sorry it took me so long to respond to your
post here. Been having trouble responding. I did respond to your email
earlier today and look forward to straightening this out for you. As far
as the KB article goes, the information included above is not %100
accurate. If you'd like to go over that article together to clarify
what's going on, it will need to be done off public forum as those
articles and their numbers are employee facing information. Thank you.
Photo of charley drumm

charley drumm

  • 42 Posts
  • 19 Reply Likes
hey Kimberly. I won't go into my sob story about data disappearing, but my 10 GBs is used up for the month.can I 5GBs to help me to the end of the billing cycle?
Photo of Diana

Diana, Viasat Employee

  • 2406 Posts
  • 475 Reply Likes
Hi Charley,  Kimberly is no longer is this role so I will be assisting you.  Please send your account and contact information to exedelistens@viasat.com. I'll review your account and see what is going on.  The Great Gig Giveaway ended on 03/191/15 but I'll see what we can do.
(Edited)
Photo of charley drumm

charley drumm

  • 42 Posts
  • 19 Reply Likes

I don't know anything about THE GREAT GIG GIVEAWAY. I do know that after MANY communications with EXEDE, more than once, credit was allotted to my account  so I could make it to the end of the billing cycle.

Once, a man identified himself as a VIASAT EXECUTIVE, called me and he agreed my data was not being calculated correctly, and he would look into straightening the issue out. In the meantime, he  credited my acct. with 5 GB of data.

Fix the problem, or DON'T fix the problem. It doesn't matter to me. That's not my job. Just make sure my data doesn't shrink to the point my service is affected detrimentally. That's YOUR job.

Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Charley, I’m truly sorry to hear about your  Exede issue. We want to help out as much as possible. I believe Exede Diana is communicating with you through email to get as much situated as we can. Thank you for reaching out to us. 
(Edited)
Photo of Bobby Childers

Bobby Childers

  • 4 Posts
  • 1 Reply Like
hi guys, just wanted to say that not only am i having problems using gigs too fast but i also have a problem with my speed too.im supposed to be gettin up to 12mbs download and up to 3mbs upload. for the past few months im only gettin about 1/3 of that and ive called them 5 times so far and still dont have the problem fixed yet. they even went as far as go into my computer remotely and cleaned it up and i still get the same speed. any advice would really be appreciated. thanks
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3162 Posts
  • 2033 Reply Likes
What kind of speeds do you get if you bypass your router, and connect your computer directly to the Surfbeam2 modem with an ethernet cable?

Some routers are throttling the internet connection.
Photo of Bobby Childers

Bobby Childers

  • 4 Posts
  • 1 Reply Like
Hi steve. Im getting around 3 megs down and maybe 1 meg up. I do not use a router. Im wired straight to my pc.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3162 Posts
  • 2033 Reply Likes
Bobby, that is not very good. You may have a problem with the installation or equipment or cable. Send an email to the moderators here, at exedelistens@viasat.com, along with a description of your low speeds. Include your account number and a phone number they can get hold of you at. They will check out some things and get you what you need to get much better speeds.
Photo of Bobby Childers

Bobby Childers

  • 4 Posts
  • 1 Reply Like
Im sorry steve. Im just so upset about this. I havent had any problems up until the last few months. All they can seem to tell me is that i have a congestion problem. Im just so tired of hearing that excuse. They sai my signal is good on my dish and they went in my pc snd cleared it out. So dont. Know what else to do.
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
@Bobby It's been little over 2 years since I went to Exede. I had Wildblue but got to much congestion. When I switched to Exede  I was assured they never oversold so there would never be a problem with congestion. Wonder what happen. 
Photo of Diana

Diana, Viasat Employee

  • 2406 Posts
  • 475 Reply Likes
Hi Bobby, I understand your frustration but congestion is a real
issue. It affects all internet service providers. We do our best to provide all
our customers with adequate access to the internet. Please contact us with your
account and contact information and we will be than happy to do additional
research of your issue.  Please send to exedelistens@viasat.com.  Thanks and have a great weekend!
 
Photo of Bobby Childers

Bobby Childers

  • 4 Posts
  • 1 Reply Like
Hi diana. I understand what ur saying but it doesnt mattet what time of day or night i go online its always the same thing. They slways tell me its cingestion. Im sorry but thers no way it can be that congested all the time. You would think after calling 5 times they could solve the issue. Ive been with
them almost two yrs and paid alot of money for the service. If i cant get it fixed this time i call im going with another provider. Sorry to say
Photo of charley drumm

charley drumm

  • 42 Posts
  • 19 Reply Likes
Discontinuing an uncooperative service is your only recourse. They "asked for it," in other  words. As soon as I find a suitable replacement where I live, I'll be just a memory for EXEDE.

This conversation is no longer open for comments or replies.