Data usage accuracy; or perhaps it is the plan offerings?

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Wow, I thought  I was alone in my disbelief I was burning through my 12GB plan at an unreasonable pace. We live rural, and had to get satellite, and since starting in September, use up by 3rd or  4th day of billing period. You tube. Spotify. Wireless iphone back up. We have Direct tv, but do not download movies or do on demand. Netflix maybe 3x month. Just email, social media and you tube. There's intermittent gaming and Netflix by the kids, but already on Liberty pass by then. So I requested a detail break down of my 12GB usage each month. One phone call solution offered me was to buy more data. 3gb for $30?! that would buy me a day, according to usage reporting. 30gb at this rate would last a week. If this is accurate, then Exede does not offer a package capable of meeting needs, and I should just get Liberty 10 and save $10. Bottom line, I don't believe Exede is accurately calculating my data usage, and I seem to have a common complaint.
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nemery

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Posted 3 years ago

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Peggy Braly Parish

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Hello, I had the same problem and it seems that U tube will eat it up fast I was learning something and watching it on U tube well there went my data. Any Video will eat it up, and some Games on FB will do the same Good luck I do believe this burns more data then some other companies out there , 
Peg
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Old Labs

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Installing a robust traffic monitoring application will allow you to confirm or not whether your data usage is in line with that reported by Exede. Specific recommendations vary by operating system so we would need to know which operating systems you're using for all attached devices in order to guide you to the proper one(s). 

At the same time, your router may have built-in traffic monitoring features which can be used to confirm/verify usage (or not as the case may be) for all devices accessing your router.

Knowing what's using your data (whether it be an Exede flaw or background use by applications and web sites) is the first step in addressing it. If attributable to applications or web sites, there are any number of actions that can be taken to eliminate unwanted usage (much of it is unnecessary).

P.S. Beware both DirecTV and Dish data usage - both are pretty nebulous when it comes to identifying exactly what will use your internet connection (in the case of Dish at least it's not simply limited to video on demand from my experience temporarily trying it during my free zone). Best to disable internet access of both with limited data plans. Appears DirecTV is similar to Dish from this at the DirecTV forums:

We usually advise people with data caps not to connect DTV to the internet as most movies are 4GB and there is a lot of downloading of info about On Demand programs, Apps and Extras that happens in the background when a new receiver is installed and after all that downloads then there is maintenance of these.
(Edited)
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nemery

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i don't understand who you are referring to when say "we would need to know
." But that was a very well crafted and helpful response.
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Old Labs

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"We" would be the other members of the community. If you identify your operating systems and version, "we" can make specific recommendations regarding the traffic monitoring applications (most of them are free) that can be installed. Similarly, if you identify your router brand and model someone may be able to determine whether your router has built-in traffic monitoring and how to access it. Everybody's situation is a bit different.

For me personally, it's Windows 7, 8.1 and 10 and there are several reliable, robust traffic monitoring applications: Glasswire, Networx and Netbalancer. My preferences lean towards Glasswire (https://www.glasswire.com/) for ease of use. It does have to be installed on all Windows machines since it only tracks at the machine level. if nothing else any one of these applications can be a real eye-opener in what's going on without your knowledge. It's no longer a simple matter of what you are doing but rather what's being done in the background on your behalf.

Naturally that doesn't help if you don't run Windows but others familiar with them may recommend an application that supports your operating system(s).

The Exede/Viasat moderators are probably not at liberty to make specific recommendations regarding software (their responsibility ends at the modem and Exede/Viasat infrastructure) but the users here are.

Steps to trim some of the unwanted (often unnecessary) data usage are similarly dependent on operating system as well as browser(s) you use but fall into the general category of controlling automatic updates, installing an ad blocker and installing a Flash or HTML5 blocker - the latter don't really block Flash or HTML 5 media but rather allow you to enable a click to play feature to prevent auto playing and pre-loading data usage issues for those media types.

Most of these steps are critical for those of us on the limited plans but are similarly useful to those on the Liberty Plans who desire to maximize their priority data before being forced into the slower Liberty Pass mode upon exhausting their priority data.

Similarly recommendations/advice/instructions for my Asus router may not apply to your specific router.          
(Edited)
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Grumpyoldman

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Thanks Old Lab! I had forgotten about the traffic meter in my router. I had set it up last month. The accuracy of the Excede meter is within 2G of what the router said and the router was higher. It makes sense with the 24 hour delay.
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Bev, Champion

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Windows 10 needs to be set to metered connection in advanced network and internet settings, you have to set Facebook not to auto-play videos, need a flash blocker, ad blocker. Social Media sites, Facebook, Twitter, etc... gobble up data because they constantly check for new posts and messages and, load a lot of photos and pictures. That eats data fast. YouTube needs to be set to standard, it will choose HD if left to default and that uses almost twice the data of SD.

Netflix is a killer - with kids or non usage savvy users on your LAN, I'd simply set a rule no more than 2 videos from and source per day and none over 5 minutes long except during the LNFZ (assuming you have a classic plan that has that.) NO downloading anything except AV updated except during the LNFZ and, only 15 minutes on any social media site per day.

That's what I set for my grand kids when they stay over and get on my computer. I don't allow them to play online games, just those I have bought and downloaded through Wild Tangent. (inexpensive and, 100% under my control when it downloads a game or updates.)

Yes I occasionally blow through my 25 GB but, I know when and why I chose to use my data allowance and, if I choose to do a huge download during the day, well then that's what buy more is for, or if it's a day or two before the billing date, live with slow speeds for a couple of days.

Of course, you have to have  a good password on your router, nothing easy to guess or remember so that you have to enter it into any device that needs it - makes it almost impossible for anyone to use data that you are unaware of them using. Change it weekly or at least monthly. I know it's a hassle but, it keeps unauthorized usage from happening and, lets you disable any device from using your connection by simply changing the password and, entering the new one on the devices you want to connect. (ie... kids get it on their cell phone and get download, game, music and/ore video crazy and you need to stop it from eating your allowance.)

I know it's all a hassle to manage such limited data allowances, Viasat knows that too but, for many of us, it's still far better than no internet or unusable, slow dial up.