Data usage

  • 1
  • Problem
  • Updated 8 months ago
  • Acknowledged
I have often wondered about the data usage monitor as it seemed to be off. Today I watched carefully. Our usage went from .1 this AM to 4.3 just now. We have NO devices on Wi-Fi except for our 1 computer which was used sparingly today with no streaming, no downloading, no U-Tube, no video watching at all. Our TV is not connected to the Internet. How can this usage be???
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Karen Cichowski

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Posted 8 months ago

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Brad, Viasat Employee

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There could be a few factors: Devices may be  updating in the background (usually the culprit), If you had the modem unplugged it'll jump like this since the reporting isn't usually in real time so it "catches up". If you want to email us at exedelistens@viasat.com we can review this for you.
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Steve Frederick, Champion

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The fall update to Windows 10 is in the neighborhood of 4.0 to 4.5 GB, and is being distributed during October. This could be where the data was used.
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Karen Cichowski

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Because of our limited data access I had my computer updated in town so that's not it.
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Mr.Anderson

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well was the computer left on.  check your system version Karen, and tell us what it says.   
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Karen Cichowski

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No, computer not left on
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Mr.Anderson

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and it is not supposed to be pushed out to everyone until tomorrow.
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Steve Frederick, Champion

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my three computers got the update last week. it is being pushed out over a period of time, not all at once to everyone.
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Clayton

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Microsoft pushed the Creators Update to my computer about 5 weeks ago. I've received several updates since then.
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Old Labs

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If you have only one computer/device (it's not really clear if that's what you are stating) and are absolutely positive it's the only one using your connection consider installing a traffic monitoring application on that one device. Let us know what operating system is being used, but if running Windows 7, 8, 10 (or even an Android device), consider using Glasswire (https://www.glasswire.com/) - it will provide a very detailed breakdown of what, when and how data is being used on the device(s) it is installed on - to validate against the usage meter claims.

If uncertain that other devices may be using your WiFi for connectivity, consider changing your WiFi access password (also verify that no other device may be connected via LAN port on your router).  
(Edited)
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Diana, Viasat Employee

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Hi Karen,  We need additional details to determine what may be causing your data usage.  We can check to see what our tools are showing.  Please send an email to exedelistens@viasat.com with your account and contact information. We'll be happy to review your account.