Data streaming when not doing anything?

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  • Updated 1 year ago
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  • (Edited)
I installed NetWorx on my computer to see why my data is being used up so quickly & I turned off all browsers & my mail & even when not using the internet at all it is constantly showing me that it is uploading & downloading all the time.  How do I find out what is doing this?  I also don't know why my data would be slipping away so fast as I've got all auto-updates turned off, on all devices, adblockers installed on all browsers, auto-play settings to off.  All I ever do online is browse/search, check FB & mail, & watch the occasional short youtube on lowest quality setting.  What is going on?
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Kamalla

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Posted 1 year ago

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J&J

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If you are using Windows 10, it has a "feature" that sets the computer up to distribute updates around the world. 

Look HERE
and HERE

(Edited)
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Diana, Viasat Employee

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Hi Kamalla,    Thanks for notifying us regarding your data streaming issue.  Please send an email to exedelistens@viasat.com with your account and contact information.  We'll be happy to review your data usage to identify where your data may be going.
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Andy Schack

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Kamalla. You'll have to do what I did and that is to set your connection to "metered". This is how you do it on Windows 10

Click on the bottom left corner, start. Second thing up from there is settings, click on it. Center top is Network and Internet, click on it. Look on the left and towards the top you'll see wifi, click on it. Towards the top you'll see your wireless network connection (ssid of your wireless router), click on it. Second item down is Metered Connection, turn it on. You're done.

I just checked these instructions with my computer and as of now they are accurate....give Microsoft a day or two and I'm SURE they'll change things around.

Andy
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J&J

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Per Micro$oft:   (about the same as above)
  1. Go to Start windows logo , then Settings  > Network & Internet > Wi Fi > Advanced options.
  2. Use the toggle under Set as metered connection to set your Wi Fi connection as metered.
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Gregory Davis

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I tried to use the Windows 10 feature as mentioned by Craig but just with my local Windows 10 machines - I have 4 - one being Windows 10 PRO.  It doesn't work even in or at least not very well.  One of my machines had trouble installing a HUGE update and FAILED several times.   I then contact Microsoft and was sold on their $129 help plan in which I gave them control over one of my Windows 10 machine and eventually they were able to remedy (fix?) the problem.  I turned the "distribute" feature OFF.  I also had been sold on Office 365 which created other similar problems since everytime I wanted to use WORD of EXCEL the software needed to verify that my license was valid EVERY time I wanted to use it - UGH.  This seemed to work OK but then I ran into problems with UPDATES - the software kept saying that there were updates available for download - guess what the download would FAIL and of course now the product wouldn't work correctly then back to my $129 Microsoft HELP contract - what did they do?  They downloaded the whole package which was Office 2013.  I finally STOPPED my renewal and bought a DVD copy of OFFICE 2016.

Enough of my gripes - Kamalia if you have other devices connected such DISH DVR or DIRECTV DVR connected to your Wifi disconnect it.  Someone using your TV remote could potentially request a show that would request an ON DEMAND download, unintentionall of course.  An XBOX 360, XBOX ONE, PLAYSTATION,...,  a user could potentially start or play an interactive "on-line" game - there goes some of your GBs.  A smart TV has pitfalls as well with NETFIX, AMAZON PRIME, ... and other apps that would love to have a WiFi connection to eat into your DATA.  If you have APPLE and/or ANDROID devices make sure thay don't use the CLOUD for backing up your phone/tablet.   ...
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Kamalla

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I'm using Windows 7 Pro, but this all makes me not want to upgrade to 10.
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Markgc, Champion

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No don't.  I am using Windows 7 pro and I don't have any data loss issues. If you have Windows 7 then it is very unlikely that Windows updates are your problem. If fact my Windows 7 updates stopped working many months ago.
(Edited)
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Kamalla

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I also don't use cloud & don't have any smart appliances, no TV whatsoever.  Only other thing I have is an android phone, but updates are turned off, adblocks installed.
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Old Labs (VS1-329-L12FZ)

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Kamalla,

Consider using Glasswire on Windows 7 to monitor its usage. It will provide details on usage by application, traffic type, and sites where data is going to and coming from. It's fairly easy to drill down with and graphically visualizes where data is going There's also a version available for Android.

https://www.glasswire.com/

https://play.google.com/store/apps/details?id=com.glasswire.android

On an Android device  you may also want to tag your Exede WiFi connection as a mobile hotspot (or metered):

https://www.androidcentral.com/how-tag-wifi-access-points-hotspots-your-android-device


 
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James

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unplug the Ethernet cable from the back of your modem, leave it powered on. log into your myexede dashboard check the data 1st, then unplug it. wait as long as possible,days if you can. check your myexede dashboard from public wifi or cellphone to see if your data is gone.congrats you just watched your data disappear with the cable off. if it did not then you have a problem on your end or settings and actually used the data.
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Kamalla

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I tried to contact help desk, but they just wrote me & said: "From what I can see, your account shows you are online usually most of the day, every day, which will consume a considerable amount of data." I tried to write them back, but they closed out the ticket immediately before I could even respond & that's the thing: the problem that I've noticed is even if not doing anything online Networx (similar to Glasswire) is showing active downloading/uploading... even when no browsers are up & not doing anything. Of course the internet is on all the time, but I use it on & off throughout the day, not ALL day. Sometimes I leave tabs up in browsers to come back to later, but I have extensions that hibernate tabs when not in use & only load them if clicked on. Even when I close all browsers, my mail client, Skype & phone is turned off & am not doing anything at all it will still show uploading constantly & sometimes downloading as well. I tried glasswire, but for some reason it made my computer programs not work correctly & I had to uninstall it, plus I still can't make heads or tails of any of it. I don't seem to have an option for or way to go to any wi-fi advanced options at all. Is there another way I can find out what is constantly uploading & even downloading on it's own in the background? I thought possibly it was AVG, but telemetry settings are turned off.
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Old Labs (VS1-329-L12FZ)

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It's been a while since I used Networx but does it not provide both application and internet site usage reports under the Applications tab?





That should isolate where any major usage is occurring. Nearly any application or process running under Windows is capable of consuming data whenever windows is active. 

Only other suggestion would be to try a secondary anti-virus (malware) scan - I find that MalwareBytes often detects malware instances (in my case non-critical) that sometimes aren't detected by the major players - ran into once a year or so ago assisting another user where Windows Explorer had been compromised and MalwareBytes detected and fixed it despite that user having a primary anti-virus that's consistently rated in the top 5 or so. That malware instance was using a GB or so per day as I recall.

 
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Matt B, Viasat Employee

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Kamalla,

Can you provide the ticket number from that email?  And/or email ExedeListens@viasat.com with your information.  It sounds like you emailed the frontline support.  They sometimes miss things, I'd like to take a look.
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Vern Wood

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I recently had my internet out for 3 weeks, modem unplugged, waiting for a service call.  During the time of the outage Exede claims I used like 71/5 gigs of data.  They told me I was using a Windows 10 computer and iPhones.  I don't use Window, have a Mac, and have iPhones but showed no connectivity to my network.  I live very rural, no neighbors, no chance that someone else was on my service, the modem wasn't even plugged in.  Explain that one to me?
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Old Labs (VS1-329-L12FZ)

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Truth be told, ViaSat cannot accurately determine what's using your data - they're relying on metadata that accompanies each request and are making an educated guess as to what's using it (in this case not so educated or simply wrong as many have noted so why believe any of it's accurate including the count - we're all quick to dismiss speed test results that show impossible latency on satellite so why not dismiss the entire usage metering when similar impossibilities are displayed or conveyed). Similarly they don't know what applications are using that connection (e.g. Windows 10 or any other version) - is they knew then everyone would know making your environment even less secure - knowing what to attack is a hacker's dream. 

With the newer WiFi modem, they do have the capability to determine what devices are connecting to your network through its router functionality. The router knows the MAC addresses of the devices from which the brand can be determined. However, that info should not be exposed beyond the router functionality (but with remote admin capabilities can be and that should be your choice not somebody else's).

All they can accurately determine is the number of bytes being received/sent and which ip addresses are sending/receiving them. They won't expose that detailed information for privacy reasons - it's not their responsibility to track your every move on the internet nor should they. Think of the ramifications if they were to do so. Instead they provide a general, categorized breakdown of the usage - again subject to guesswork and has also been shown to be inaccurate (recall the Evolution plan issues of several months ago where videos were being counted as web browsing - categorization is subject to interpretation and when introduced with Evolution I always questioned just how that could be done accurately - more recently it appears eSVT was classifying HTML5 media as web browsing).
     
Track your own usage using third party tools or using a robust router (it's your responsibility to begin with and you either accept that basic premise or not so no debates are needed ) - at best you'll only be able to verify accuracy or inaccuracy of the total overall usage count.

My experience has been that the total usage count is accurate but YMMV. Only had one instance of unexplained data usage over 5 years.

Getting ViaSat to accept the results is another problem altogether - but they would be wise to provide guidelines/processes and acceptable evidence for resolving data usage discrepancies beyond unequivocally stating that the usage meter is accurate.
(Edited)
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Kamalla

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Vern Wood -wow, yeah, no explaining that. That's disconcerting! Old Labs - I'll try to look at that. Exede Matt B- my ticket/case # was: 01391506
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Matt B, Viasat Employee

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Kamalla,

Thanks for providing that number!  So, the reason your case was closed (this was not communicated clearly enough by the agent) is that you are on a trial program that we do not support.  you need to call the number provided in your initial email, and speak to the team that is trained in your trial.  

That team will be able to provide the best support for you, including figuring out why you show usage when you shouldn't.  
(Edited)
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Kamalla

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Old Labs -it says under the Applications "To enable application usage tracking you need to turn the Ignore LAN traffic option on. Settings > Main > Monitored interfaces" How do I do whatever this is? I don't seem to have any Settings area.
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johnny c

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Unfortunately, you can do all of the above, however, we are now living in cyberspace.  You can save a little data here and there BUT developers don't care about data usage.  And every application that is developed and constantly being updated makes some of your changes irrelevant.

It is the unfortunate situation we find ourselves in.  Remember when we thought that all natural resources were so plentiful that we could use them to our hearts content without any concern.

Well, we are doing that now with data and bandwidth, as if there are no limits and the World Wide Web and all of its ISP's can support everything. I remember when a programmer would try and put a certain elegance and structure in code to optimize, reduce the code necessary to perform a function.  (less code less program data)

Application  developers are now running amuck.

So this leads to all the background data movement, uploading, downloading, updating etc. that consumes data.  Supposedly to make your life easier, you know use something throw it away and buy more, not conservation oriented.  Although under windows some of your updates can move from computer to computer using your home network, that is a good thing

Satellite users and ISP managers and a few developers are the only people that are really concerned about the amount of data/bandwidth being consumed.

In at least the short term, next 10 years, Data limited plans will be a constant hassle and aggravation for users of them.  And if ISP's, developers, and manufacturers don't get a handle on it we will all be relegated to network jams congestion etc.  In other words bandwidth is not limitless.

An analogy might be, you do some of the suggestions above, it works for awhile, then changes in operating systems, updates, applications negate the changes.

Same  give and take between a computer virus programmer and Norton or McAfee etc.

Bad guy develops virus, Norton prevents it from screwing up your computer, bad guy develops another one and on and on.

We need limitless plans, that are for browsing etc. and then Netflix, gamers and big time streamer must pay a significant premium because they are major data users.  And i mean all users cable, FIOS and sat subscribers.

But with limited plans it is like the proverbial Pi**ing in the wind, your gonna get wet.
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Gregory Davis

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Johnny C's remarks are so true.  Developers/maintainers of apps are constantly making tweaks, fixing bugs, fixing security issues then turning it over to their server support team to push these updates out.  We have to live with some of this since we either have Windows, IOS, and/or Android devices.  Some of us that have Linux devices can at least control what and when updates are downloaded.  Windows 10, IOS,Android OS devices for the most part just push it to our devices.  One other area is these "free" apps/games that our kids, OK parents too, enjoy playing make their $ via ADS that are downloaded and the user is forced to wait for the AD to finish prior to continuing with the APP and/or game.  Some of these ads are preloaded if the device has a wifi connection.  UGH.  It seems like we need the FCC or some other government entitiy needs to regulate some of this traffic.  We're paying for this DATA - shouldn't we have some level of control here.  OK I know some of these "free" apps have an option to buy the ad free version.  Windows 10 has "Cortana" I can't seem to be able to just turn Cortana OFF.  I don't want to talk to Cortana, ask her a question, ...
Oh I'd like to get an Alexa - sounds great -  but the DATA used - my kids would constantly ask "Play me a song ...", .  Not in our metered data capped world.  Will Viasat 2's data plans help here - I'm not holding my breathe.  Living in the country is great and I'm OK with the FAP of sharing with other Viasat/Exede customers just wish there was a way of giving us consumers more control of this unwanted internet traffic.
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Bev, Champion

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I agree, something needs to be done about the ads. Some sites I used to go to won't allow you to even see the site if you use an ad blocker. With metered data, I have to use and ad blocker. Websites should not be allowed to force unwanted content to be downloaded just to view the site. I can see ad supported apps, if I choose not to pay for the app, but forced to watch a video ad or, have half the page be graphic ads just to see a website - no.

I think Viasat 2 will help with the ever increasing mandatory data consumption of the internet and, let us stream a bit more, but we shall see.